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Volkswagen of Downtown Chicago
Chicago, IL
2,967 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,967 reviews
October 08, 2021
Great service! Miguel was fantastic and very accommodating. Communication was very clear and proper expectations were set from the second I walked in the door. accommodating. Communication was very clear and proper expectations were set from the second I walked in the door. More
by PETERJAMES.MEDINA
Verified CustomerEmployees Worked With
Miguel Meza
October 08, 2021
Great service! Very kind people and clean area! The restroom are very clean! Nice lounge as well! restroom are very clean! Nice lounge as well! More
by ROSASANTONIO80
October 07, 2021
Pleasant, efficient and thorough.Joanna Davilla and Pleasant, efficient and thorough. Joanna Davilla and Jerry Lowery were extremely helpful and courteous in helping my find the right auto and genero Pleasant, efficient and thorough. Joanna Davilla and Jerry Lowery were extremely helpful and courteous in helping my find the right auto and generous in their offering of assistance in future. The finance people where also courteous and efficient. More
by jeronelowery
Employees Worked With
Joanna Davila
October 06, 2021
Joanna she amazing Person and she help me thank you for everything. And she Very respectful everything. And she Very respectful More
by muhammad.tanbour
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
October 06, 2021
Luis is a great service person. I appreciate his patience and the clarity with which he explained my service. He went above and beyond and took responsibility to make sure my vehicle was in great order. and the clarity with which he explained my service. He went above and beyond and took responsibility to make sure my vehicle was in great order. More
by EMILY.DOVI
Employees Worked With
October 05, 2021
I had a great experience with a Great product specialist and manager great experience overall. and manager great experience overall. More
by DEKADERSE
October 05, 2021
I was way out of town, in Chicago, with a cracked wheel. They helped me out big time by trying to seal it with bead sealer. They took me without an appointment and didn’t charge me because no one was sure i They helped me out big time by trying to seal it with bead sealer. They took me without an appointment and didn’t charge me because no one was sure if it would hold. I really appreciate what Michael Szafraniec and the rest of the VW service department did for me. More
by DJLITZAS96
Employees Worked With
October 05, 2021
Appreciate the great service from Miguel Meza and the rest of the team. Got everything I needed done including tracking down a replacement for a cracked taillight. rest of the team. Got everything I needed done including tracking down a replacement for a cracked taillight. More
by BRAD.WEILAND
October 04, 2021
Friendly and efficient service. Mike was very helpful and responsive in letting me know my options. responsive in letting me know my options. More
by KUSHAL.S918
Employees Worked With
