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Volkswagen of Downtown Chicago
Chicago, IL
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,969 reviews
September 12, 2021
My car went in twice and the problem was still not resolved. I would still recommend them it just depends on what issues you are having. resolved. I would still recommend them it just depends on what issues you are having. More
by THERESABROWNE09
Verified CustomerEmployees Worked With
September 12, 2021
Luis is wonderful to work with! He does a wonderful job and I appreciate all of his assistance with the service of my vehicle! Thanks Luis!! and I appreciate all of his assistance with the service of my vehicle! Thanks Luis!! More
by renn
Employees Worked With
September 09, 2021
This location needs to work out a better system of getting cars to their owners when servicing is finished. It was already bad enough that this was my 4th recall, which is an inconvenience as it is. B getting cars to their owners when servicing is finished. It was already bad enough that this was my 4th recall, which is an inconvenience as it is. But to confirm that I was on my way to the svc center, only to arrive and have to wait an additional 30-40 min for my car is an imposition that I refuse to experience again. I had to ASK where my car was, and that was after a long wait, which is bad enough. The third time I had to go back to ask is beyond unacceptable. This is exactly why I get all of my car repairs done at a local body shop. Never coming back to this location again. More
by TANIAFARRIES
Employees Worked With
September 09, 2021
I needed to replace the vaacum pump on my car, but I kept putting it off because of the cost. When I decided to get it repaired they scheduled an appointment for me immediately to fix the problem. No more oi putting it off because of the cost. When I decided to get it repaired they scheduled an appointment for me immediately to fix the problem. No more oil leak. More
by Lennymc2
Employees Worked With
Adam Khamsot
September 08, 2021
The overall process of purchasing my new amazing VW was nothing shy of perfect! Kenny was so helpful & professional. Thank You! I will absolutely recommend to friends & colleagues! nothing shy of perfect! Kenny was so helpful & professional. Thank You! I will absolutely recommend to friends & colleagues! More
by KATHRYN.THIEDE
Employees Worked With
Kenny Akpan
September 08, 2021
Everything about this location is the best . From the customer services from the services was well explained and great. Also the fact they help u with a Lyft is the game changer ! customer services from the services was well explained and great. Also the fact they help u with a Lyft is the game changer ! More
by dmoney247
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
September 08, 2021
I had a good experience, no issues during my visit & everyone was very helpful. Got my service done with a reasonable time & got a nice car wash. Will be coming back here ! everyone was very helpful. Got my service done with a reasonable time & got a nice car wash. Will be coming back here ! More
by PORTILLOMARISOL24
Employees Worked With
Other Employees :
Joanna Davila, Kenny Akpan, Bill Dolan, Adam Khamsot, Miguel Meza, Matt Kutyna
September 07, 2021
Kenny did an excellent job working out a deal for my 2021 Atlas and was helpful in answering all of our questions after we had already purchased the vehicle. Would definitely buy from Kenny again Atlas and was helpful in answering all of our questions after we had already purchased the vehicle. Would definitely buy from Kenny again More
by Lucasbusch919
Employees Worked With
Kenny Akpan
September 02, 2021
Preston is a very nice person Takes his time to explain and returned your calls very honestI was very pleased with his professional Attitude Very likable and returned your calls very honestI was very pleased with his professional Attitude Very likable More
by Joloy70
