Volkswagen of Downtown Chicago

My salesman Kenny was awesome guy, would definitely recommend him to anyone. Easy to work with and gets the job done. On another hand, financing Managers wouldn’t say the same especially Mark. I usuall recommend him to anyone. Easy to work with and gets the job done. On another hand, financing Managers wouldn’t say the same especially Mark. I usually hate writing negative things. But in this situation I just have to because as a buyer I had to take care of some things myself, where this was dealers job. I traded in my car, and I wanted my plates to be transferred to my new car I was buying. I was told from fanatical Manager, there is a glitch. Where he had issue transferring my plates. He said I will give you temps for few days while I figure out the issue, and will give you a call tomorrow, meaning the next day. Well that didn’t really happen, I actually had to call the dealer 100 times to try to Figure out what is going on with my plates being transferred. Left voicemails, and call back numbers nothing!! I Literally had to bug him so Many times for him to answer my call twice and still wasn’t Abe to take care of my issue nor to fix my problem. I had to call Secretary of State myself to see what to do. And I am still dealing with this problem. The only thing they told me well we can issue me a new plates, where I would have to pay 350$ which doesn’t make any sense. Why would I get new plates if I have my own, and transferring mines is only 25$. Very bad experience when it comes to This. But again Kenny was awesome guy and all credit to Him. On top of all that while I was there trying to buy my GTI, and working on a deal, I get the news my car Honda Accord was hit in the garage. So I even had to deal with that issue, call the cops, make a report all on my own. Again only good person there was Kenny that worked with me others 0 stars. More

Extremely helpful in finding the perfect car for me!! Matt was very nice and patient with me especially when showing me the different car gadgets. Matt was very nice and patient with me especially when showing me the different car gadgets. More

I didn’t like customer service. I was told I would have a loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy ac loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy acted like he didn’t know what I was talking about. I’m definitely not going back here. More

We had great service from Adam and Bill! Process was a little long, but the communication with them was excellent. Would come here again for service. little long, but the communication with them was excellent. Would come here again for service. More

Service Mgr Heberto Delgado provided exceptional service. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. More

The customer service at the service department is amazing i enjoy the treatment i get from everyone that works there, i suggests coming in earlier to cut down some of the waiting time. i enjoy the treatment i get from everyone that works there, i suggests coming in earlier to cut down some of the waiting time. More

Super nice and made the car buying process extremely easy. As a first time car buyer the process was manageable and not scary at all. easy. As a first time car buyer the process was manageable and not scary at all. More

From making the appointment to picking up my car, they made the entire process very easy. Also the constant communication made me know I made the right decision on where to service my VW made the entire process very easy. Also the constant communication made me know I made the right decision on where to service my VW More

I found the waiting area very clean and wifi very strong. Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and st Good when you are waiting 2.5 hours for your car to be serviced. I liked the service manager- he gave me a time estimate to complete the job, and stuck to it. I just do not understand why it takes 2.5 hours for a standard service call. More