Volkswagen of Downtown Chicago

Service was communicated very well. From the time I dropped off the car to when i was called for pick up, I was kept up to date. dropped off the car to when i was called for pick up, I was kept up to date. More

The staff was extremely helpful and provided excellent customer service. Definitely coming back for future visits. Thank you, Herberto and Miguel you both are rockstars! customer service. Definitely coming back for future visits. Thank you, Herberto and Miguel you both are rockstars! More

Adam Khamsot took care of my needs. In fact he always does. His service is excellent, prompt and personable. He responds to each request with a fast and efficient answer. does. His service is excellent, prompt and personable. He responds to each request with a fast and efficient answer. More

Mike is always on top of everything, is knowledgeable and wants to make things as easy for me as possible. Don't ever let him go. Great service and great job Mike. wants to make things as easy for me as possible. Don't ever let him go. Great service and great job Mike. More

Always kept me informed as to the status service on my vehicle. Appeared to make a special effort to complete service within the agreed time. vehicle. Appeared to make a special effort to complete service within the agreed time. More

The advisor, Mike, was great! Very attentive and good follow up. Went in for an oil change and was completed the same day. Will return. follow up. Went in for an oil change and was completed the same day. Will return. More

All's well that ends well. Despite some unexpected circumstances not in his control, Chris Smith went above and beyond to make the buying process as painless as possible for me. We discovered that th circumstances not in his control, Chris Smith went above and beyond to make the buying process as painless as possible for me. We discovered that the car needed a new windshield, but we were told that due to a parts shortage, it could be 6-8 weeks before one would be available. Chris and Matt Kutyna managed to locate a replacement windshield and the car was ready in a little over two weeks. Chris patiently answered all my questions and even personally delivered my car to me in the suburbs as I was anxious about driving in the City. More

Extremely helpful in finding the perfect car for me!! Matt was very nice and patient with me especially when showing me the different car gadgets. Matt was very nice and patient with me especially when showing me the different car gadgets. More

Fast service and really nice employees! Adam my service manager was super cool and was reliable to look up my prepaid service agreement and make sure my car had all things covered check. Thanks guys! manager was super cool and was reliable to look up my prepaid service agreement and make sure my car had all things covered check. Thanks guys! More

I didn’t like customer service. I was told I would have a loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy ac loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy acted like he didn’t know what I was talking about. I’m definitely not going back here. More