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Volkswagen of Downtown Chicago
Chicago, IL
2,979 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,979 reviews
July 29, 2021
My first encounter with this dealership was horrible! From the time I entered the dealership, until the time I left the customer service was terrible, until I met Joanna Davila the sales rep. She was ver From the time I entered the dealership, until the time I left the customer service was terrible, until I met Joanna Davila the sales rep. She was very good at smoothing everything out and very attentive in getting me the car I liked. If it wasn't for Joanna Davila, I wouldn't have given this dealership a second thought!!!! Thanks Joanna& Matt! Greg B More
by gregorybass77
Verified CustomerEmployees Worked With
Joanna Davila, Matt Kutyna
July 28, 2021
Luis took the time to work with my extended warranty insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is outstanding! More
by MHAHNWADE
Employees Worked With
July 28, 2021
I just bought 2 cars from VW of Downtown Chicago and have only good things to say about working with them. They were professional, honest, flexible and made the experience very easy. Chris Smith and his Ma only good things to say about working with them. They were professional, honest, flexible and made the experience very easy. Chris Smith and his Manager, Matt Kutyna, went above and beyond to make me happy about my purchase. I will definitely come back for not only service but my next car! More
by colleencassel
July 27, 2021
Great experience, Luis was easy to work with and communications were clear. I’m always pleased with the service and the service team. Thank you. communications were clear. I’m always pleased with the service and the service team. Thank you. More
by courtneyannthompson67
Employees Worked With
July 27, 2021
What great service! We really appreciate you checking the Tigre pressure alert on our Atlas while on vacation so we could get back on the road. Tigre pressure alert on our Atlas while on vacation so we could get back on the road. More
by Greatful-Vacationer
Employees Worked With
I can’t remember our service manager but he was really nice., Bill Dolan
July 26, 2021
Adam was great to work with. I was well informed the entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. More
by Kathy H
Employees Worked With
Adam Khamsot
July 26, 2021
Service was absolutely great, I was kept informed and was given detailed information while car was being serviced. Luis Tinoco was great to work with. given detailed information while car was being serviced. Luis Tinoco was great to work with. More
by 623yaya
Employees Worked With
July 24, 2021
This dealership had great customer service. The staff was friendly. Also the dealership was flexible and helped me get the best deal I could in my situation. friendly. Also the dealership was flexible and helped me get the best deal I could in my situation. More
by Angel.diaz192000
Employees Worked With
Matt Sanchez
July 23, 2021
Volkswagen of downtown Chicago is stupid dealership I bought the Taos 2022 { 07/16/2021 }.They gave me only one key salesman Mr Dariusz Laniew Ski said he call me this week but he did not call me. I cal bought the Taos 2022 { 07/16/2021 }.They gave me only one key salesman Mr Dariusz Laniew Ski said he call me this week but he did not call me. I called yesterday more than 10 times also let the massage they don't call me back. More
by arakanone
Employees Worked With
Mark Newton, Dariusz Laniewski
July 23, 2021
Easy maintenance appointment, summary was clear and the text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! More
by ARACELI.GARZAPEREZ
Employees Worked With
Miguel Meza
