Volkswagen of Downtown Chicago

Effortless drop off. Car ready on time. No unexpected expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. More

Good however I missed car wash. Altho I understand it was a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. More

Chris was good to work with in looking at used and new cars. We ultimately purchased a new car. The team was helpful with licensing paperwork. cars. We ultimately purchased a new car. The team was helpful with licensing paperwork. More

Very professional. Miguel was wonderful to work with. They provided a detailed write up, corrected the issue in the timeframe specified. I will use them again. They provided a detailed write up, corrected the issue in the timeframe specified. I will use them again. More

Wonderful experience and lovely staff! They explained everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. More

Sales staff-Joanna Davila couldn’t have been nicer or more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone connects to CarPlay. Perhaps a session online during a chat with Apple. I had to do this to connect. More

Excellent everything! I love these guys! Boris in sale also is a very nice person, We've worked together for awhile now, and I am very pleased with him. also is a very nice person, We've worked together for awhile now, and I am very pleased with him. More

This was my first experience leasing a car and it went very well. Everyone at the dealership was very friendly and helpful throughout the process. very well. Everyone at the dealership was very friendly and helpful throughout the process. More

My car was service there and Mike in the service dept. was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again. Mike will be my guy:). More

Everything took a long time. I understand they're short of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, the manager, was very good also. But neither explained the problem til 3 hours after we arrived. It took more than 4 hours for us to be able to take the car home. We had ordered it 10 days earlier and the delay should have been explained also. Just would have been better customer service. More