Volkswagen of Downtown Chicago

Everything took a long time. I understand they're short of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, the manager, was very good also. But neither explained the problem til 3 hours after we arrived. It took more than 4 hours for us to be able to take the car home. We had ordered it 10 days earlier and the delay should have been explained also. Just would have been better customer service. More

I am very pleased we my new Volkswagen. Thank you very much and Braden Carson was extremely helpful. He was great. Great customer service we are happy customers much and Braden Carson was extremely helpful. He was great. Great customer service we are happy customers More

Although there were a few complications in the original dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. More

Great location and service. First time at this location and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. More

I always receive great service here. The entire team is courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! More

Went in for my ID.4 checkup. Bill and Luis were friendly, addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely ma addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely manner. I have no complaints. :) Thank you both for a job well-done. More

I was very welcomed with the people I spoke with. I loved the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommen the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommending more to come to this location as well. More

Heriberto always treat people in a professional manner and my car was out of there quickly and very clean, I always have a great experience there! and my car was out of there quickly and very clean, I always have a great experience there! More

Great experience shopping for a new car, could not be happier! The entire staff, especially Joanna, we’re so helpful and friendly. Worth the wait. happier! The entire staff, especially Joanna, we’re so helpful and friendly. Worth the wait. More

If I did refer someone there ( And I already have) I would caution them on your pricing is iffy and watch for added costs. You shoudl also mak e customers aware that u will velet there existing car whe would caution them on your pricing is iffy and watch for added costs. You shoudl also mak e customers aware that u will velet there existing car whe they come in for sales. More