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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.4
3,139 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,139 reviews

October 04, 2021

Maintenance was competed in a timely manner and staff was extremely professional and responsive. I would recommend. More

by JOHNBOBSLOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
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Oct 04, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 04, 2021

Friendly and efficient service. Mike was very helpful and responsive in letting me know my options. More

by KUSHAL.S918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Volkswagen of Downtown Chicago responded

We appreciate your business , Mike and our team looks forward to serving you again soon!

October 02, 2021

Staff very friendly but service has been very poor to vehicle. Trouble resolving issues that I brought vehicle in for on each different unrelated issue. More

by TFAUST9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie
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Oct 19, 2021 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

October 02, 2021

Sold me a car with a bad engine and bad breaks .customer service is horrible. More

by ericajordan78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Dolan
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Oct 19, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Erica. Management will be in touch.

October 01, 2021

Excellent service provided by VW service dealer and staff. Would come again next year thanks More

by MKESSLER24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Oct 03, 2021 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 01, 2021

The sales Rep Kenny was the best in helping me purchase my new vehicle, and helped follow up to make sure that I’m happy with the purchase. More

by PUREJOY432
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy from the finance , Kenny Akpan
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Oct 03, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Kenny and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience!

September 30, 2021

Good service. A bit of a wait when I arrived. The service person was helpful More

by prscherer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 30, 2021

The staff was helpful and professional. I looked at a few vehicles with their help and left in a better car than the one I arrived in. More

by jasarno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton, Matt Kutyna, Preston Sokol
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Sep 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 30, 2021

Miguel was prompt providing updates and information. Car was serviced and delivered on time. Thanks!! More

by VARUNRNAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Sep 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

September 29, 2021

The service was excellent and prompt. I didn't encounter any problems with this dealership. More

by GERONIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We sincerely value your business.

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