Volkswagen of Downtown Chicago

The customer service given was mediocre! I worked with Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to call him several times for an update and to pick up my car. More

I like going to the car dealership as much as I like going to the dentist. I will avoid it as long as I have to. Preferably forever. I absolutely had to come in to purchase a car. And that’s where I met going to the dentist. I will avoid it as long as I have to. Preferably forever. I absolutely had to come in to purchase a car. And that’s where I met Chris Smith. This is where my love for Volkswagen began. Unlike most car salesmen, Chris has the most amount of patience than anyone I’ve met in this industry. He’s so kind, caring, in-tuned with what I was looking for, understanding and helpful. You can tell he just wants a car to fit. I never once felt pushed. I bought my car a few weeks later and had to come back to the same person because of how much I felt I trusted Chris. I was right. I’m such a happy gal driving home with my VW Taos. I loved my experience and I wish for every new car buyer to have such a smooth, happy experience making their big purchase. Thank you again Chris. And their GM Matt. I couldn’t be more grateful 🥰🥰 More

After two weeks of talking to salesmen over the phone and filling out online pre-approval forms... After calling a week prior to pick the the vehicle at a given day (Friday) Having a 80 miles to drive t filling out online pre-approval forms... After calling a week prior to pick the the vehicle at a given day (Friday) Having a 80 miles to drive to the dealership just for a test drive and normally finalize the deal... Being guided through paperwork before I was even able to see the vehicle, I shrugged it off. Then I'm told the vehicle isn't drivable after about an hour and a half on paperwork and waiting because they are waiting on repairs, but failed to mention it on the phone or while I was there filling out all the paperwork, so I asked what's wrong with it....."oh they don't know what's wrong with it, some valve... I'm not a mechanic" [[wow]] This was with-in a two week notice and three different salesmen, unfortunately I got the lazy one who couldn't remember the name of the part after a two minute walk from supposedly asking the mechanic. (Brain fart let's hope) I had over 3000 to put down if nessary and the bank already approved but after being treated like a child and wasting my time and energy. I wouldn't shop here even if they were giving brand new vehicles away on principle alone Wasted 5 hours of my life, Being used as some kinda social gambit so these guys can feel good about themselves is not my idea of a pleasant shopping experience. I hope they get some younger sales(people) in there and a fresher take on what it takes to sell something in 2021. Out with the old in with the new.. More

I was very glad that I came to Volkswagen of Downtown Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you do! More

My first encounter with this dealership was horrible! From the time I entered the dealership, until the time I left the customer service was terrible, until I met Joanna Davila the sales rep. She was ver From the time I entered the dealership, until the time I left the customer service was terrible, until I met Joanna Davila the sales rep. She was very good at smoothing everything out and very attentive in getting me the car I liked. If it wasn't for Joanna Davila, I wouldn't have given this dealership a second thought!!!! Thanks Joanna& Matt! Greg B More

Luis took the time to work with my extended warranty insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is outstanding! More

I just bought 2 cars from VW of Downtown Chicago and have only good things to say about working with them. They were professional, honest, flexible and made the experience very easy. Chris Smith and his Ma only good things to say about working with them. They were professional, honest, flexible and made the experience very easy. Chris Smith and his Manager, Matt Kutyna, went above and beyond to make me happy about my purchase. I will definitely come back for not only service but my next car! More

Great experience, Luis was easy to work with and communications were clear. I’m always pleased with the service and the service team. Thank you. communications were clear. I’m always pleased with the service and the service team. Thank you. More

What great service! We really appreciate you checking the Tigre pressure alert on our Atlas while on vacation so we could get back on the road. Tigre pressure alert on our Atlas while on vacation so we could get back on the road. More

Service was absolutely great, I was kept informed and was given detailed information while car was being serviced. Luis Tinoco was great to work with. given detailed information while car was being serviced. Luis Tinoco was great to work with. More