Volkswagen of Downtown Chicago

Sales staff-Joanna Davila couldn’t have been nicer or more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone connects to CarPlay. Perhaps a session online during a chat with Apple. I had to do this to connect. More

My car was service there and Mike in the service dept. was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again. Mike will be my guy:). More

This was my first experience leasing a car and it went very well. Everyone at the dealership was very friendly and helpful throughout the process. very well. Everyone at the dealership was very friendly and helpful throughout the process. More

Everything took a long time. I understand they're short of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, of people but we should have been told from the beginning that it was a problem. The car took 10 days to be delivered. Shawn was terrific and Mike, the manager, was very good also. But neither explained the problem til 3 hours after we arrived. It took more than 4 hours for us to be able to take the car home. We had ordered it 10 days earlier and the delay should have been explained also. Just would have been better customer service. More

I am very pleased we my new Volkswagen. Thank you very much and Braden Carson was extremely helpful. He was great. Great customer service we are happy customers much and Braden Carson was extremely helpful. He was great. Great customer service we are happy customers More

Great location and service. First time at this location and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. More

Although there were a few complications in the original dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. dealings, the end result was very good. I am very pleased with the trade of my old car as well as my new car. Your Service Department is very good. More

I always receive great service here. The entire team is courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! More

I was very welcomed with the people I spoke with. I loved the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommen the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommending more to come to this location as well. More

Went in for my ID.4 checkup. Bill and Luis were friendly, addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely ma addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely manner. I have no complaints. :) Thank you both for a job well-done. More