Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,057 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,057 reviews
June 02, 2021
Herberto scheduled my appointment and was very thorough with the service to be performed. They performed an upcoming service so that I wouldn't need to come back. Miguel arranged for a Lyft to get me to with the service to be performed. They performed an upcoming service so that I wouldn't need to come back. Miguel arranged for a Lyft to get me to work. I was very satisfied More
by wandanoyes
Verified Customer
June 02, 2021
Awesome place to buy a car! Left out with exactly what we wanted. Definitely will come back for all of my vehicle purchases. Nice people and nice location. wanted. Definitely will come back for all of my vehicle purchases. Nice people and nice location. More
by COLASGRANTCB
Employees Worked With
Kenny Akpan, Mark Newton
May 31, 2021
Very helpful with payment options and responsive there was no waiting time and everything was fast. I was back driving my car in no time was no waiting time and everything was fast. I was back driving my car in no time More
by KEVINSTORII
Employees Worked With
May 29, 2021
Service department did not have proper part to complete recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. More
by KLG
Employees Worked With
Miguel Meza
May 28, 2021
Kenny was professional, patient, and very kind. He answered every question in great detail and made the entire experience stress-free. I would recommend this dealership to friends because of Kenny. answered every question in great detail and made the entire experience stress-free. I would recommend this dealership to friends because of Kenny. More
by rmichele
Employees Worked With
Kenny Akpan
May 27, 2021
Thanks for the efficient and courteous service!! Adam was great! He went over everything with me very clearly and I will definitely be back for future services. was great! He went over everything with me very clearly and I will definitely be back for future services. More
by MacA
Employees Worked With
Adam Khamsot
May 27, 2021
Drop off and pickup were smooth all around. Miguel made sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the new purchase from last year so smooth all around. More
by dereklaughery
Employees Worked With
Miguel Meza
May 27, 2021
Adam is excellent! Highly recommend. He’s tentative and is always providing quality service. If you are in need of VW service you can’t go wrong. is always providing quality service. If you are in need of VW service you can’t go wrong. More
by CLALBERDING
Employees Worked With
Adam Khamsot
May 27, 2021
Adam was great in making sure I understood the nature of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an offer to supply a value rating of my car for possible trade in. More
by WILLIAMSDANIELLE250
Employees Worked With
Adam Khamsot
May 26, 2021
The staff was very friendly and ensured they knew exactly what you were looking for in a car before suggesting a model. Buying a car is a huge decision and they made us feel comfortable during the entire pro what you were looking for in a car before suggesting a model. Buying a car is a huge decision and they made us feel comfortable during the entire process! More
by krohen28
Employees Worked With
Mark Newton, Braden Carson
