Volkswagen of Downtown Chicago

First time servicing my car I bought six months ago, they were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Wi were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Will be back if any problems arise down the road! Thank you Luis! More

Nice and easy. Very polite. Didn't push unnecessary work which we consider it a plus. It didn't take longer than usual. Solid work. which we consider it a plus. It didn't take longer than usual. Solid work. More

Adam has always been my go to, if you're looking for a service advisor who will get right to the point and have your car in and out in tip top shape, go to him! service advisor who will get right to the point and have your car in and out in tip top shape, go to him! More

Having to bring car back in for something that should have been done the first time is so unacceptable. Brought car in for oil change and tire rotation and the tire rotation was not done. I know this bec have been done the first time is so unacceptable. Brought car in for oil change and tire rotation and the tire rotation was not done. I know this because one of my tires had a slow leak and I ask Miguel to have it checked and it was not and the tire was in the same place it was before. More

Such a Smooth and easy process from beginning to end! Professional across the board and the best sales person, John Sheehy. We went in without an appointment but were still seen and shown around. John wa Professional across the board and the best sales person, John Sheehy. We went in without an appointment but were still seen and shown around. John was exceptional, patient, and with so much knowledge. Despite not having an appointment he took his time in showing us different models and taking us out on a test drive. Once we got to the finance part of it all this dealership is hands down the most straight forward and quick to close. Mark answered all of our questions and moved quickly and efficiently. It was refreshing to work with a team that knows their stuff and values their customers. More

Excellent experience! Angie was friendly, knowledgeable Excellent experience! Angie was friendly, knowledgeable and easy to work with. Matt on the finance side, was knowledgeable and helpful. This was a p Excellent experience! Angie was friendly, knowledgeable and easy to work with. Matt on the finance side, was knowledgeable and helpful. This was a painless car shopping experience, thank you! More

Luis was nice and friendly.Checked the car in fast.He Luis was nice and friendly. Checked the car in fast. He gave a quick and precise overview of the service and time to repair vehicle. Luis was nice and friendly. Checked the car in fast. He gave a quick and precise overview of the service and time to repair vehicle. More

Great experience, they got me in quickly, fixed the problem, cleaned the car and worked with me on the price. Provided me a lyft to get home and back to the shop. Thanks Luis! problem, cleaned the car and worked with me on the price. Provided me a lyft to get home and back to the shop. Thanks Luis! More

I honestly state that working with John, Matt & Mark was THEE best car buying experience I’ve ever had. These guys are not AT ALL what I (actually) was dreading when suddenly faced with purchasing a new ca THEE best car buying experience I’ve ever had. These guys are not AT ALL what I (actually) was dreading when suddenly faced with purchasing a new car fast. And the service & follow-up continued through today (day 3 AFTER purchase). I returned for John to help me set up music & other new VW attributes (his suggestion by the way) & he made it not only efficient but fun. VW better take very good care of these guys otherwise I’m going to try to hire them. More

Great people that care for What you want and will make sure you come out with a smile. Thank you Matt Kutyna and Kenny Akpan. You guys really helped me and my family. sure you come out with a smile. Thank you Matt Kutyna and Kenny Akpan. You guys really helped me and my family. More