Volkswagen of Downtown Chicago

always explains problems in detail when encountered. Offered discounts that were available that I was unaware of. I have always received competent and friendly service when coming for repairs or maint Offered discounts that were available that I was unaware of. I have always received competent and friendly service when coming for repairs or maintenance. More

My work was completed quickly and I was kept in-the-loop throughout. Adam was great to work with and I am glad to have had such a seamless experience in getting my car serviced. throughout. Adam was great to work with and I am glad to have had such a seamless experience in getting my car serviced. More

They made purchasing a car an easy experience. Braden kept me informed throughout the process and has been in contact with me several times since my purchase to make sure that I was happy and to see if t kept me informed throughout the process and has been in contact with me several times since my purchase to make sure that I was happy and to see if there was anything that the dealership could do for me. I highly recommend them. More

Adam is very knowledgeable and very helpful. He keeps you updated the all service that being done and gives good estimated time all the service will be done. updated the all service that being done and gives good estimated time all the service will be done. More

5 stars for the advisor Luis and tech.They did 5 stars for the advisor Luis and tech. They did everything they had to do to help me out on Saturday 17 in the morning. Because of this pretty nice s 5 stars for the advisor Luis and tech. They did everything they had to do to help me out on Saturday 17 in the morning. Because of this pretty nice service, I’m still visit this place and I will continue doing it... More

Awesome place, awesome people. I would definitely recommend this place. Louis is so professional. Car runs like a new now. I couldn’t be happier recommend this place. Louis is so professional. Car runs like a new now. I couldn’t be happier More

Visited the service center to get an oil change and tire rotation and let Miguel know that my drivers tire had slow leak. Miguel scolded me for being late on oil change. Then they did not rotate tire or fix rotation and let Miguel know that my drivers tire had slow leak. Miguel scolded me for being late on oil change. Then they did not rotate tire or fix the leak so I had to bring the car back a second time to have it fixed. This in turn cost me time and money. I am a u we driver anytime I am off ride I lose money. It took four hours initially to get oil change and a tire rotation that they did not do. Then another hour to have to bring my car back in and get the tire fixed and rotated that should have been done the first time. Bill was nice enough to get it done in under an hour but still did in my opinion offer an apology for the entire inconvenience. More

VW staff were quick to call back when I needed an appointment, got us booked in for first thing the next morning and were helpful, friendly and fast. appointment, got us booked in for first thing the next morning and were helpful, friendly and fast. More

This VW dealership goes above and beyond when it comes to their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I ne their clients!!! My Jetta has a leaky tire, I’ve brought it in and they topped it off no problem or questions asked every time. Over the winter, I needed to refill my windshield fluid, once I opened the hood it wouldn’t lock closed. I brought the car in and they oiled it up for me and taught me how to do it myself so it doesn’t happen again! They didn’t make me feel like a dumb girl who doesn’t know what she’s doing, they took the time to show me properly and I was in and out in under 10 mins. I recently needed my headlights replaced, I brought in my Jetta and they replaced and cleaned both headlights under an hour on a busy day even though I did not have an appointment. The guys who work in service are so amazing. My experience each time has made me want to buy another VW car once the time comes just because these guys are so great. Love it here! More

Excellent costumer service!! I have been going for a while and the staff is always great. I highly recommend it to any VW driver. Thank you Miguel Meza!!! while and the staff is always great. I highly recommend it to any VW driver. Thank you Miguel Meza!!! More