Volkswagen of Downtown Chicago

Mike is an expert in his industry, and has a warming personality I seldom experience anymore. I would definitely recommend VW of Downtown Chicago and have them ask for Mike. personality I seldom experience anymore. I would definitely recommend VW of Downtown Chicago and have them ask for Mike. More

Chris Smith was great to work with again. I returned to him after my car was totaled. Mr. Smith answered all of my questions. He was able to quickly and efficiently get me into my new vehicle. him after my car was totaled. Mr. Smith answered all of my questions. He was able to quickly and efficiently get me into my new vehicle. More

Great experience. There were no issues and the team, especially Mike, was extremely helpful and accommodating. The Lyft to and from the service was a fantastic perk! especially Mike, was extremely helpful and accommodating. The Lyft to and from the service was a fantastic perk! More

The service consultant was very helpful. He was very thorough with the explanation of the service and gave me a realistic timeframe of completion and he was accurate. He did give me a price match on my thorough with the explanation of the service and gave me a realistic timeframe of completion and he was accurate. He did give me a price match on my service More

Mike is exceptional. There was a mix-up in the system that my part didn't come on time, but Mike tried his best to fix the mistake and got my car fixed within a reasonable time. Mike definitely went abov that my part didn't come on time, but Mike tried his best to fix the mistake and got my car fixed within a reasonable time. Mike definitely went above and beyond to find a solution to meet my need. More

No issues. Quick to make an appointment. Got a Lyft on the way to the office and back to the dealer to pick up the car the same day. Adam was a friendly associate and knowledgeable about my vehicle's ser the way to the office and back to the dealer to pick up the car the same day. Adam was a friendly associate and knowledgeable about my vehicle's service needs. More

Adam was friendly, courteous, and communicative throughout my visit. Drop-off (even on a busy Monday morning) went smoothly. I’ll be coming back for future service. throughout my visit. Drop-off (even on a busy Monday morning) went smoothly. I’ll be coming back for future service. More

I brought my car in twice for the same issue, was told to bring it back and let them know it was the same issue. I highlighted that over the phone while making the reservation, told the gentleman who took th bring it back and let them know it was the same issue. I highlighted that over the phone while making the reservation, told the gentleman who took the vehicle that i had been through this before. They told me they weren’t able to recreate the issue, and it happened again on my way home. So nothing was fixed. I also noticed that my phone cord was taken out of the vehicle. I called to ask if it was accidentally left out of the vehicle and was told that i could call and ask the lost and found... i didn’t lose it, it was taken. All in all, pretty frustrated with my eexperience this time around. I will say that i generally have a fantastic experience here, so I think this may just be situational. More

Awesome Dealership! Prompt, responsive, attentive and cordial. They broke down everything about the needs of our vehicle. Miguel explained in detail about our vehicle and was very informative. cordial. They broke down everything about the needs of our vehicle. Miguel explained in detail about our vehicle and was very informative. More

It was a great experience having my car for service at this place. Everything was clear and staff really friendly. Communication protocol is very quick. this place. Everything was clear and staff really friendly. Communication protocol is very quick. More