Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,064 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,064 reviews
March 16, 2021
Gerardo was nice, but my brand new VW still makes the unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. More
by forbes2000
Verified CustomerEmployees Worked With
Gerardo Negrete
March 16, 2021
I had a good experience seeing that it was my first visit to the service department at that location. I'm sure I'll be returning in the future. to the service department at that location. I'm sure I'll be returning in the future. More
by SANETTAHISTER
Employees Worked With
March 15, 2021
Mike Z. and his team are the best! Excellent buying experience, communication and overall friendliness and attention to every detail! I will be a repeat customer for sure! experience, communication and overall friendliness and attention to every detail! I will be a repeat customer for sure! More
by 986
March 15, 2021
The sales team was very accommodating and patient with us. They showed us a variety of vehicles and showed us all of our options. They were very informative on all aspects from the vehicle all the way th us. They showed us a variety of vehicles and showed us all of our options. They were very informative on all aspects from the vehicle all the way through the financing. More
by b.bialczak
March 12, 2021
Service was fine, pretty long wait for an oil change but the number of reminder texts, calls, emails, alerts, etc is absurd. Definitely takes away from what was otherwise a generally positive experience. the number of reminder texts, calls, emails, alerts, etc is absurd. Definitely takes away from what was otherwise a generally positive experience. More
by Please don't contact me
Employees Worked With
Gerardo Negrete
March 11, 2021
DO NOT BUY A CAR HERE!!!I bought a CPO 2017 Passat here DO NOT BUY A CAR HERE!!! I bought a CPO 2017 Passat here in October of 2020 from Angie. A beautiful SEL Premium which looked to be in great shape. Wi DO NOT BUY A CAR HERE!!! I bought a CPO 2017 Passat here in October of 2020 from Angie. A beautiful SEL Premium which looked to be in great shape. Within six weeks, the car was shaking horrendously over 60mph. Turns out the calipers, rotors, and brakes all needed replacing and not covered under warranty. Fast forward to January 2021 and on the same day, both front tires blew out on the expressway because they were defective and it resulted in replacing all four tires. And then, this week, only five months after buying the car, the TRANSMISSION BLOWS. I mean what in the f**k!? It is covered under the CPO warranty, but what kind of shady business is this dealer running? I have been a VW purchaser for over 10 years and I will tell everyone I meet to stay far away from this place. What a joke!!! More
by bscelfo2
Employees Worked With
March 10, 2021
Miguel was great! Picked my car up, so professional. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. Overall the service was fast, easy and will definitely go back. Miguel communicated with me throughout the day confirming everything throughout. More
by KNOWLAND1016
Employees Worked With
Miguel Meza
March 08, 2021
everything from first contact, pick up and delivery was fine courteous service , kept me informed on progress and what service had to be completed. excellent. fine courteous service , kept me informed on progress and what service had to be completed. excellent. More
by GLENNRODE
Employees Worked With
March 08, 2021
Pleasant got me most of what I was Looking for no huge issues or complaints. Just purchased so we will continue to see how it goes. issues or complaints. Just purchased so we will continue to see how it goes. More
by msbrittanyr1
