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Volkswagen of Downtown Chicago
Chicago, IL
3,067 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,067 reviews
January 08, 2021
Adam went above and beyond to ensure that my experience was satisfactory and that all of my needs were taken care of. Very happy with the service experience, and especially Adam's help. was satisfactory and that all of my needs were taken care of. Very happy with the service experience, and especially Adam's help. More
by forbes2000
Verified CustomerEmployees Worked With
Adam Khamsot
January 08, 2021
Efficient service and excellent communication from Adam. Explained exactly what needed to be done for my check up and let me know progress along the way. Explained exactly what needed to be done for my check up and let me know progress along the way. More
by JMORGAN70
Employees Worked With
Adam Khamsot
January 07, 2021
Joanna was great! We really enjoyed working with her and would definitely do so again in the future. She located the exact car we wanted and got it to the dealership within a day. Perfect way to start off 2 would definitely do so again in the future. She located the exact car we wanted and got it to the dealership within a day. Perfect way to start off 2021! More
by ONEILLASHLEYB
Employees Worked With
Joanna Davila, Boris Nikolov, Frank Stanghellini, Gerardo Negrete
January 07, 2021
Herberto was not effective at following up. Had to call the parts department myself and then proceed with scheduling the service. Wish there was better customer service all around. Felt like I was doing th the parts department myself and then proceed with scheduling the service. Wish there was better customer service all around. Felt like I was doing the work and kept having to pay extra. More
by 132DALYLC
January 06, 2021
My first time visiting a dealership in downtown. First off I want to say this dealership offer free valet parking. I worked with Joanna Davila she was very knowledgeable nice not too pushy and she listen off I want to say this dealership offer free valet parking. I worked with Joanna Davila she was very knowledgeable nice not too pushy and she listen to what I need it in my vehicle choice. She made me feel like I’m part of the VW Family. Ask for Joana she will ease the stress of buying a vehicle. More
by Michelle25
Employees Worked With
Joanna Davila
January 05, 2021
Great experience overall, Chris Smith was very helpful in getting us into our new car. Finance process was quick and clear. Good location and clean office. Thanks! getting us into our new car. Finance process was quick and clear. Good location and clean office. Thanks! More
by Tom C
January 04, 2021
Great and thorough service. Dropped off my car in the morning and received it back same day. Very quick and efficient which was highly appreciated. morning and received it back same day. Very quick and efficient which was highly appreciated. More
by SILVIAMUNOZ
Employees Worked With
January 02, 2021
Adam was very helpful in keeping me informed of the issues between myself and the company that held car's extended warranty program. If I need future assistance regarding my Jetta I will be bringing i issues between myself and the company that held car's extended warranty program. If I need future assistance regarding my Jetta I will be bringing it t Downtown Volkswagen. More
by JONATHAN.C.ALLENSWORTH
Employees Worked With
Adam Khamsot
January 02, 2021
Good dealer,Large choice of models in store.Good Good dealer, Large choice of models in store. Good respect of social distancing and hygiene. My phone was not working in the building. The dealer Good dealer, Large choice of models in store. Good respect of social distancing and hygiene. My phone was not working in the building. The dealer set me up with financing, insurance etc.. I was able to leave with the car the same day. The financing was around 3.95% interest rate over 7years. The financing step took forever, around 3hours. More
by denoyelle.nicolas
January 01, 2021
Joanna was fantastic. She was helpful, knowledgable and professional. It could not have gone better. I will recommend her to others looking for a car. professional. It could not have gone better. I will recommend her to others looking for a car. More
by Kmkash
Employees Worked With
Joanna Davila, Nick Hernandez, Frank Stanghellini
