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Volkswagen of Downtown Chicago
Chicago, IL
3,068 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,068 reviews
December 05, 2020
I am a very senior citizen with a pretty much trouble free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake More
by PENELOPEBLAKE
Verified CustomerEmployees Worked With
Other Employees :
Adam Khamsot, Miguel Meza, Gerardo Negrete
December 05, 2020
Only thing I would change is the opportunity to get a loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied More
by jd62stgiam
Employees Worked With
Gerardo Negrete
December 04, 2020
Heberto Delgado provided excellent service! I was even informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. More
by NSCHOUELA
Employees Worked With
December 04, 2020
John is an excellent salesman. Found us what we wanted, showed us the options and made the process simple, easy and quick. Highly recommend him. showed us the options and made the process simple, easy and quick. Highly recommend him. More
by Chris W
Employees Worked With
John Sheehy, Mark Newton
December 04, 2020
The service appointment was easy to schedule Quick check The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was great More
by dennis
Employees Worked With
December 03, 2020
your rep, Adam is always on point and truly helpful. I have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, apprec have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, appreciate always the car wash... More
by CBRICKHOUSE
Employees Worked With
Adam Khamsot
December 02, 2020
Luis was great to work with while my car was being serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. More
by SCOTT.SCOTTCAMPBELL
December 02, 2020
The dealership and staff were safe and follow all health procedures there leave of professionalism was excellent and the sales representative had a great knowledge of the product procedures there leave of professionalism was excellent and the sales representative had a great knowledge of the product More
by lucien_matthews
December 02, 2020
Knowledgeable staff! They are transparent about any charges and timing for when the work will be done. They take care of you promptly as soon as you come in the door! charges and timing for when the work will be done. They take care of you promptly as soon as you come in the door! More
by MJGUIRADOS
Employees Worked With
Miguel Meza
December 02, 2020
They did a nice job. Turn around on the offers wasnt the best in terms of timing. But overall very positive experience. I think Chris is an honorable guy and a straight shooter. best in terms of timing. But overall very positive experience. I think Chris is an honorable guy and a straight shooter. More
by jim
