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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,734 Reviews
Call Service Center (312) 614-0196

1,734 Reviews of Volkswagen of Downtown Chicago - Service Center

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August 17, 2025

Knowledgeable and kind. The mechanics know exactly what to do at any given time. Please continue to give your best professional service. More

by darnelltowns
Recommend Dealer
Yes
Employees Worked With
David
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Aug 17, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 16, 2025

Excellent service! Timely. Good communication. Service representatives was helpful and professional. My vehicle is running great. More

by MD.LF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 15, 2025

I am highly satisfied with my overall experience at the downtown dealer!!! I plan to make this dealership my home for parts and service!!! More

by DKREED58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 13, 2025

Everyone was good negotiating was good dealership was good. I would recommend this dealership to buy a car. More

by Anastasia_cantrell2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 12, 2025

I really appreciated how straightforward and helpful Angel was. Did not receive that treatment at the prior dealership. Would work with him again! More

by dpantoja1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Guadalajara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

August 09, 2025

Came in for 70,000 service. Recommended have $2000 service I just had in March. List return home, was missing two lug nuts post tire rotation and oil was missing over a qua More

by Jeff in 60613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelia House
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Volkswagen of Downtown Chicago responded

Jeff, at Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 09, 2025

5 Alonzo, is a superb customer care person! He kept up to date. Called me back promptly and did everything he could do to help me. More

by SHEREEFRANKLIN
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
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Aug 09, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 07, 2025

Everyone was very helpful and friendly thanks for your help. Everything was amazing Thank you More

by tahirselber374
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
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Aug 08, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 06, 2025

Service was quick like always, big thanks to Luis on helping me out great costumer service More

by JORGYRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 05, 2025

They are very helpful and resolved my problem I had Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts More

by BYOGFE
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
Report | Print
Aug 05, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

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