Volkswagen of Downtown Chicago - Service Center

It’s always a breeze to get an appointment, and staff is friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while yo friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while your vehicle is being serviced. More

I just picked up my car yesterday. Everything seems good. I hope it continues to be that way. Thank you for a good car so far. Everything seems good. I hope it continues to be that way. Thank you for a good car so far. More

I want to give a huge thank you to Luis Tinoco for the outstanding service he provided to me and my family during our recent visit to Volkswagen. From the moment we arrived, Luis made us feel welcomed and outstanding service he provided to me and my family during our recent visit to Volkswagen. From the moment we arrived, Luis made us feel welcomed and taken care of. His communication was clear, honest, and consistent—we always knew what was happening with the vehicle and what to expect next. He respected our time, kept things moving efficiently, and made the entire process smooth and stress-free. Luis also went above and beyond with his follow-ups, checking in to make sure everything was going well and that we were satisfied even after we had left the dealership. Truly top-tier service. We’re grateful for his professionalism, kindness, and attention to detail. Highly recommend working with Luis if you’re looking for someone who genuinely cares and delivers excellent customer care. More

Thank you for all you do. Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure wo Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure working with you. More

I love to take my car to Volkswagen Downtown Chicago. Luis and Julian are always welcoming and the customer service is excellent Luis and Julian are always welcoming and the customer service is excellent More

Love the customer service. I was helped quick and the service to my vehicle was done quick. I was helped quick and the service to my vehicle was done quick. More

Luis was very helpful handling all services and made sure that everything went smoothly at the dealership. It was a great experience and I would recommend them to others. that everything went smoothly at the dealership. It was a great experience and I would recommend them to others. More

Everyone I met with was knowledgeable, kind, and overall pleasant. The main person I worked with made extra effort to meet my needs. pleasant. The main person I worked with made extra effort to meet my needs. More

I am very satisfied with Luis and his team they went above and beyond to help me with my truck! I was giving a loaner to used while my truck was being worked on! I was very happy making my commute to wo above and beyond to help me with my truck! I was giving a loaner to used while my truck was being worked on! I was very happy making my commute to work easy! Again, thank you Luis for being so kind and helpful! Always, keeping me updated with my truck! Amazing dealership and amazing workers! More

We had to take our Tiguan in for a service repair and Luis from the service department was very helpful with the whole process. He communicated well and helped us get our repair done in a timely manner. Luis from the service department was very helpful with the whole process. He communicated well and helped us get our repair done in a timely manner. More