Volkswagen of Huntington

I can't believe what a nightmare that VW dealer turned out to be. From the moment I stepped in, it was clear they didn't give a xxxx about customer service. Sure, things seemed alright when I was checking out to be. From the moment I stepped in, it was clear they didn't give a xxxx about customer service. Sure, things seemed alright when I was checking out a car and taking it for a spin, but once we got to discussing numbers, it all went downhill faster than a runaway VW. First off, there's this guy, Eli, who apparently thinks it's his business to know what kind of research I'd do before making a decision. Like, excuse me? That's my own affair. But instead of respecting my privacy, he starts badgering me to buy and talking down to me like I'm some kind of clueless chump. Then, just when I've had enough and try to make a graceful exit, what do I hear? He joked me with the frontdesk lady and said "get out". Real classy, right? So, I demand to speak to the manager, Fred Recchia. He pulls up some bogus discount offer like that's supposed to make everything better. Newsflash, Fred: I didn't even want to buy from you creeps with such bad experience, so what good is a discount to me? And as if that wasn't insulting enough, when I told Fred that I want a simple apology from Eli. Fred said he can't do that. so what kind of manager? But oh, don't worry, they promised me some vague "internal process" like that's supposed to restore my faith in humanity or something. By the time Fred finally coughs up an apology, I'm already out the door, but not before catching sight of Eli and his buddies having a good laugh at my expense. Talk about adding insult to injury. Needless to say, I'll never set foot in that sorry excuse for a dealership ever again. More

Very unprofessional, after waiting several hours for my turn to be checked out by the finance team on my purchase, Shawn decided that another Sales Specialist and his customer should go ahead of me. Very d turn to be checked out by the finance team on my purchase, Shawn decided that another Sales Specialist and his customer should go ahead of me. Very disrespectful to my Sales Specialist and myself. Great way to build customer loyalty, referrals and service business, huh. More

Great job by Jose Velasquez in the Service Department replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warr replacing my water pump, coolant flush and oil change. My water pump had died, and I called up VW Serice and Jose confirmed that it was under warranty. I had it towed, and Jose took it into the garage. Completed the task in 1 day. Every service he offered he was quick with the price. A very caring employee More

Shawn refused to give my cash back for 2024 Taos SE with water spot defects. water spot defects. More

Eli and his staff are professional and courteous. Bern using Eli for over 10 years and have referred friends and family to him. Wonderful experience. Highly recommend using Eli and the team at Volksw Bern using Eli for over 10 years and have referred friends and family to him. Wonderful experience. Highly recommend using Eli and the team at Volkswagen of Huntington. Gil Cosenza More

Real dishonest human, absolute crook. Will make up numbers & screw you up with tons of fees! Will make up numbers & screw you up with tons of fees! More

On Nov 7th I had my car battery replaced at VW of Huntington. From the minute I called to schedule my appointment to the day of my visit, everything went very smoothly and each employee I encountere Huntington. From the minute I called to schedule my appointment to the day of my visit, everything went very smoothly and each employee I encountered did a great job. Jose was my service representative - he greeted me very nicely and kept me informed about the progress on my repair as well as providing an explanation of all that had been done. While I waited for my repair, I spoke with Dave in the F&I department and he did a fabulous job explaining and selling me an extended warranty that meets my particular needs. I definitely will return to this dealership. More

Stay away from Volkswagen of Huntington especially if you work with Fred Recchia in the financial department he is rude, shady and a classic narcissist!! Spend your money elsewhere!! work with Fred Recchia in the financial department he is rude, shady and a classic narcissist!! Spend your money elsewhere!! More

Jose Valasquez helped me schedule my service appointment as well as guided me in full detail what needed to be done. He is a true professional and a very helpful! Highly recommend working with him. as well as guided me in full detail what needed to be done. He is a true professional and a very helpful! Highly recommend working with him. More