Volkswagen of Nanuet

I was very impressed with the service at Nanuet VW! I had an oil change and tire rotation. Prompt, friendly service from start to finish! I will be back! I had an oil change and tire rotation. Prompt, friendly service from start to finish! I will be back! More

Took my car in for a popping noise that I could only hear when I turned my steering wheel, car had to be at a complete stop, in drive, turning left to right, right to left. LONG STORY SHORT, they replaced th when I turned my steering wheel, car had to be at a complete stop, in drive, turning left to right, right to left. LONG STORY SHORT, they replaced the front struts, because the spring broke. But when I got my car back, it sounded worse, so I realized they put wrong parts on, they did again three times total, over a 10+ day period, promised me a car loaner, then said no so promises, plural were broken and the manager, Sterling had attitudes with me for questioning and asking him to keep his promises about the car and noises. The third time in for same issue he says now that noise covered up a different noise but we can get you back in to fix it, he drives my car with me only in parking lot at 5 MPH so I couldn’t hear it that bad, but after I drove off it sounded like my car was scraping the ground it was so loud and frightening that I had to tow my car back in! They fixed that noise then called for me to pick up my car again, and guess what? Yes it was better then it was after they F’d my car up! But now my car still has the popping noise that I originally went in for and now my once quiet ride sounds like all tires are scraping and soft grinding noise. I texted in for help, they ignored me. I should give this place a 1 star because of what I went through and my car still sounds way worse than it did going it, they wasted almost three weeks on fixing something that any other garage could have done in an hour to two tops for a strut replacement, then I feel they did something else to my car to cause the grind noises. Very disappointed, BY THE Wy they, the manager and my rep both told me over and over that popping sound was normal and I had to live with it like that! Even though my car since I purchased new back in 2015 has NEVER MADE THAT SOUND! Did not feel welcomed, did not feel I could trust this place. More

Had a service done, oil & filter on a ‘13 TDI golf. . seemed fine and reasonably priced Cry’s got a coupon code so that helped too. . seemed fine and reasonably priced Cry’s got a coupon code so that helped too. More

Worked with us on a trade prior to seeing the car. We downplayed the dent, front grille and Condition of body. They came to a number that we were all happy with. George James and Colin all worked We downplayed the dent, front grille and Condition of body. They came to a number that we were all happy with. George James and Colin all worked together to make the deal happen. More

Found extremely good at delivering better customer service. Sales personnel showed professionalism at all levels. service. Sales personnel showed professionalism at all levels. More

Goerge made this whole process seamless. He answered each and every question I had promptly. The financial process was seamless and quick. I would highly recommend this dealer in the future. He answered each and every question I had promptly. The financial process was seamless and quick. I would highly recommend this dealer in the future. More

I recently purchased an Audi Q5 from VW in Nanuet and it was a pleasure working with the team especially Crystal Alvares, a very knowledgeable young lady. She made my buying experience seamless and easy. Th was a pleasure working with the team especially Crystal Alvares, a very knowledgeable young lady. She made my buying experience seamless and easy. Thanks for the experience. Julio More

I recently had the pleasure of purchasing a vehicle from Oudai Radi at Volkswagen in Nanuet, and I couldn't be more impressed with the experience. Oudai and James worked with me to make sure I got exactly w Oudai Radi at Volkswagen in Nanuet, and I couldn't be more impressed with the experience. Oudai and James worked with me to make sure I got exactly what I wanted and I now have my perfect car! What stood out most was his patience and willingness to answer all my questions, never making me feel rushed or pressured. Throughout the entire process, Oudai remained professional, courteous, and transparent, making the purchasing journey smooth and stress-free. Thanks to Oudai and the team at Volkswagen Nanuet, I drove off the lot in my dream car feeling confident and satisfied with my decision. I highly recommend anyone in the market for a new vehicle to seek out Oudai. He made it a seamless and easy buying experience. He truly sets the standard for what a car salesman should be—knowledgeable, trustworthy, and committed to customer satisfaction. More

Very unprofessional. unable to reach when needed.refused to cancel our ext warranty.very pursuasive in purchasing the car once purchased she treats you as you dont exist.n unable to reach when needed.refused to cancel our ext warranty.very pursuasive in purchasing the car once purchased she treats you as you dont exist.nanuet vw once you purchased a car and needed assistance in cancellation they treat like garbage no used anymore because she got her commission!bravo to you vw of naniet including you short guy chris! More

Leslie rodriguez financial advisor very unprofessional. refused to cancel our ext warranty.refused to return our calls to confirm cancellation.very rude hangs the phone when contacted.called after 4 days of refused to cancel our ext warranty.refused to return our calls to confirm cancellation.very rude hangs the phone when contacted.called after 4 days of getting the car and advised by this woman to call after 45 days but never returned and responded to our request.also with the mgr Chris refused to help to cancel MORE ON COMMISSION THINK TWICE BEFORE YOU BUY A CAR ESPECIALLY WITH THIS FINANCIAL ADVISOR More