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Alyssa Franks
Alyssa Franks at Volkswagen of Naples
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Alyssa Franks

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.5
48 Reviews

Languages Spoken

English English

4.5

48 Reviews

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48 Reviews of Alyssa Franks

April 23, 2024

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Employee Rating

Everyone is always nice and make it very pleasant when coming for service or purchases More

by colombian_dv3
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Recommend Dealer
Yes

Other Employees Tagged: Michael Schutt, Dylan Maldonado

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Apr 24, 2024

Volkswagen of Naples responded

Thank you for your kind words and for the 5 stars! We are very proud of our team and certainly Mike, Alyssa and Dylan are 3 strong members. We greatly appreciate your business!

April 13, 2024

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As always, the best service ever from Alyssa; and while waiting, Ruben came to say hello, remembered my birthday and got me in to brand new car as easy as getting the oil change I’d originally come to do. More

by rlbielert
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan, Patti Lowe

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Apr 15, 2024

Volkswagen of Naples responded

Ahh, Thank you for your kind words. We are very proud of our team at VW of Naples and certainly Alyssa and Ruben are 2 solid examples of why. They are both extremely customer focused and will go out of their way to assure that they have delivered a world class experience to their customers. Thank you for being a part of the VW of Naples family!

March 27, 2024

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Very smooth and easy transaction, Dave was the easiest person to deal with. VW of naples was the best dealer I’ve ever work with More

by Leo chico
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Recommend Dealer
Yes

Other Employees Tagged: Micky Joy, Patti Lowe, David Trawick

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Mar 27, 2024

Volkswagen of Naples responded

Thank you Leo for your purchase and for your feedback! Dave is great to work with. He is very knowledgeable and shares his knowledge with his customers. He also knows the car buying process and helps his customers navigate the efficiently through. Enjoy your new VW!

March 01, 2024

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They got me in and out in a resonable time frame and set realistic expectations on the completion of the work More

by DCAWLEY52
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe

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Mar 03, 2024

Volkswagen of Naples responded

Thank you for choosing VW of Naples for your service needs! We try our hardest to get you back on the road as quickly as we can.

January 31, 2024

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We find VW of Naples to be satisfactory in all all respects. Nick Salley answered our questions and met all our requests with a high standards of professionalism. More

by umlynch
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Oliver, Tim Hall, Nick Salley

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Feb 01, 2024

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! We are very proud of our team and you have had the opportunity to meet many of them. They all know how to deliver the car and the experience to their customers. Enjoy your new VW!

January 27, 2024

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I received an excellent service from your VW Representative Joe Oliver. He answered all my questions, and sold me a good car. Thank you. More

by omyriam579
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Oliver, Patti Lowe

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Jan 29, 2024

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! Joe Oliver is a true professional and is very customer focused. He will go above and beyond for his customers. Enjoy your new VW!

September 28, 2023

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Andrew made sure my visit was fast and effortless! From the top to the bottom the VW service department does a great job! More

by DLITTLE88
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Mike Williams , Andrew Nash

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Sep 29, 2023

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! We greatly appreciate your business!

September 27, 2023

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Employee Rating

Came in for my first service and Alyssa took care of me and did a great job. My car was ready to go within 1 hour More

by MARRIAGAR09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Patti Lowe

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Sep 28, 2023

Volkswagen of Naples responded

Thank you for your feedback and for the 5 stars! We try our hardest to get you back on the road as quickly as possible.

September 21, 2023

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Excellent service and the people working at VW are so nice. Satisfied customer! Will renew lease More

by COLETTEBERINGER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Moran, Mike Williams

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Sep 26, 2023

Volkswagen of Naples responded

Thank you for trusting your car to us for your service needs! We greatly appreciate your business!

September 17, 2023

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Employee Rating

Work done correctly, promptly and courteously. Could not ask for more.Staff are very people friendly. More

by ticomoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wes Donotknowlastname

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Sep 26, 2023

Volkswagen of Naples responded

Thank you for your review and for the 5 stars! We greatly appreciate your business!

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