Volkswagen of Ocala

Buyer beware, get it in writing, a handshake is no good here Let the buyer beware. This story is not to illustrate how dumb I can be, (that’s in here) but how disappointed I am with Volkswagen of Ocala. I bou Let the buyer beware. This story is not to illustrate how dumb I can be, (that’s in here) but how disappointed I am with Volkswagen of Ocala. I bought my Camaro there January 1st. Both the salesman and I thought the car had in dash navigation, we discussed how important it is during the sale. Once all was signed, and I was on the way home, I realized it did NOT have nav built in. I went back before even going to the house, very upset. The salesman talked to the sales manager, and assured me they would take care of it. The agreement was that I would pay half, and they would pay half. In all fairness we both made a mistake. I agreed on a handshake. Silly me, I assumed in this day and age no one would be so shady as to not follow through. Boy was I wrong. It’s been a month now, the salesman no longer works there, and the new rep said basically they don’t want to spend that much to fix it (its $1300, half of which I was going to front). Bottom line, I fell for it, but someone at the dealer should have verified the cost of the fix before agreeing to it. I didn’t bat an eyelash at my end. So I have told them I won’t be back, removed the little ad sticker from the car, and now I will make it my mission to share my experience with all you fine folks on the net. Oh by the by they had me fill out a cars.com review positively before I left that first day. That’s kinda shady too, and I will remove or edit that if possible. Share if you would and pass along the word. #vw #volkswagenofocala #volkswagen More

"Service Dept are rockstars" I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most honest guys I have ever met dealing with cars. I know I can trust Danny with anything that he tells me I need or whats wrong with the car. I will never take my car anywhere but to VW of Ocala! If you have an issue with your VW go see Danny and he will treat you right. I cant say that about alot of Service Depts I have dealt with in the past. Plus the entire Dealership is awesome and everybody treats you like they have known you for years. Plain and simple got an issue or just regular maintenance go see my boys at VWof Ocala and Danny. More

Service Dept rocks. The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gr The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gripes; scheduling has never been a problem, the car is done in a timely manner, and the work is high quality. I feel like the group of employees in the Service Department take great pride in their job and therefore are extremely good at it. For once in my life, getting the car in for maintenance produced no headache. More

VW of Ocala - Auto Butler Treatment & Recall Notice Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff and service representatives are highly skilled professional, well trained people who do an outstanding job and exemplify 5 star customer service. They are very polite, considerate, patient and highly skilled at their jobs. Their response time and quality of workmanship by their mechanics/technicians is also first rate. We are totally satisfied with both vehicle and their outstanding and reliable performance. We highly recommend others to visit the dealership and to consider these amazing cars for their next purchase. More

Warranty work I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. More

VIP service at VW of Ocala I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I d I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I did not need this time. The service was explained to me in detail, was completed in a timely manner, and I was on my way. Danny and others I came into contact with at the dealership were friendly, professional, and courteous. More

Truly a VERY EASY experience No BS, No Gimmicks, Nice, Friendly, not your stereo-typical "car salespeople". I could tell there was an "urgency" behind the scenes to address, proce No BS, No Gimmicks, Nice, Friendly, not your stereo-typical "car salespeople". I could tell there was an "urgency" behind the scenes to address, process, and complete the credit, get me the package I needed and not waste my time. I was not 'rushed' they just valued my time and my level of requirements...Quick, Painless, out the door with the car I went in to look at ....Easy Peasy...Would not hesitate to do business with them again and again. More

Read the fine print Advertised price was NOT the same while negotiating the deal. Upon questioning why the price jumped a Couple of thousands from the advertised price, Advertised price was NOT the same while negotiating the deal. Upon questioning why the price jumped a Couple of thousands from the advertised price, I was told "to read the fine print" where it listed additional items and fees. Very misleading and not business like. Didn't buy the car because of this. More

Great service at Volkswagon of Ocala Brought my car in for the 40,000 mile service. Kelly was very helpful and courteous. I didn't have a ride that morning and he was quick to offer a loa Brought my car in for the 40,000 mile service. Kelly was very helpful and courteous. I didn't have a ride that morning and he was quick to offer a loaner vehicle so I could get to work on time. I didn't even have to ask!! As always my car is spotless and both recall items were corrected while in for the service. I don't need to make an additional trip to the dealership. I've never had anything but outstanding service at Volkswagen of Ocala. More

Always happy with the service! Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitud Since I bought the car, Danny was my adviser, teaching me all the details about the new car. Every time every service, I enjoyed the friendly attitude and his interest to make a perfect work and to see each customer satisfied.. A professional team that deserves to be congratulated! More