Volkswagen of Panama City

Service department is great! Mark is awesome and very helpful. Communication is great, you always know what’s going on with your car. Mark is awesome and very helpful. Communication is great, you always know what’s going on with your car. More

We requested an oil change but it wasn’t done. We would like to schedule it. We didn’t think about the oil change when we picked it up. We’re not upset. Just want to reschedule We would like to schedule it. We didn’t think about the oil change when we picked it up. We’re not upset. Just want to reschedule More

The salesman was low key and knowledgeable about our atlas answered all of our questions and got us on our way. A very enjoyable experience atlas answered all of our questions and got us on our way. A very enjoyable experience More

Mark smith did an awesome job handling my service in a timely manner. Dealing with time constraints, and multiple services he went above and beyond. This location is better with mark. timely manner. Dealing with time constraints, and multiple services he went above and beyond. This location is better with mark. More

Check in was super quick and easy just like scheduling the appointment online. Didn’t take much time which was great! In and out and done perfectly. the appointment online. Didn’t take much time which was great! In and out and done perfectly. More

Great dealer experience. They got me in as planned and out prior to my expected finish time. They got me in as planned and out prior to my expected finish time. More

Quality service department and wonderful service advisor, Mark Skaggs. Clean waiting area. Prompt service. Good work! Mark Skaggs. Clean waiting area. Prompt service. Good work! More

Service staff was very professional and friendly. Everything was explained in detail and all of my questions were answered thoroughly. Everything was explained in detail and all of my questions were answered thoroughly. More

I payed extra for a tow to go here! That’s how good they are and how much we trust them That’s how good they are and how much we trust them More

Our customer service rep Matthew Smith at Panama City VW was very rude. We scheduled our visit online via an email special for a $20 oil change that typically costs $90. When we went to check out after wait was very rude. We scheduled our visit online via an email special for a $20 oil change that typically costs $90. When we went to check out after waiting two hours for a standard oil change, he tried to charge us $100. I explained we had the coupon sent to us from VW and he tried to say it probably wouldn’t apply. So, I explained I made sure that our VIN matched it, which it did. He said we were supposed to tell him before he took our car back to start about the special. (Why that matters, I don’t know? Seems questionable because that has nothing to do with the service) I explained that wasn’t anywhere on the email or coupon. So he had to go have his manager edit our balance and made sure to say loudly “they want $80 off.” Mind you, VW sent us this coupon. He said when we scheduled this service, we schedule through a Houston TX portal and “they don’t know what they’re doing”. None of this had to do with us or the oil change. We ended up walking away paying the $20 for the service but he would’ve easily taken our $100 if I didn’t speak up. It stated clearly on my appointment that we had the special along with our scheduled service. We’re repeat VW customers but won’t be going back to the Panama City location. This was very bad service. 0/10 recommend. More