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Volkswagen of South Charlotte

Charlotte, NC

4.9
2,055 Reviews
Thank you for visiting our website. My name is Mark Cohen. I am the General Manager/Owner here at the all new Volkswagen of South Charlotte. It is our ultimate goal here to provide you with all the information you request in an up front straight forward manner. My complete desire is to make sure that each and every customer is treated with the professionalism and courtesy that they come to expect from all of my staff. If there is anything that I can do for you personally please do not hesitate to give me a call or visit me at the store. If you are not happy with your experience please let me know, so I can try to help. Thanks Mark Cohen GM
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9900 South Blvd

Charlotte, NC

28273

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Showing 2,055 reviews

August 11, 2017

Great Service Service is top notch. I really appreciate the time you provided transportation to take me home and pick me up so that I can get things done rather tha More

by Gators girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Keating, Gunner Johanson
Aug 12, 2017 -

Volkswagen of South Charlotte responded

Thank you for taking the time to leave such a positive review! We always appreciate receiving feedback from our customers. We are glad to hear that you left with such a positive experience, and we appreciate the shout out to Gunner and John. We look forward to taking care of any of your needs in your future visits!

August 09, 2017

New jetta Traded in my 2007 jetta for a 2017 jetta. It was simple and everyone was very friendly. I would definitely recommend this dealership to anyone looking More

by Will
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BreAnna Griffin
Aug 10, 2017 -

Volkswagen of South Charlotte responded

Will, thanks for your review and the great photo! We're happy to hear that you had such a good experience with us. Congratulations on your new Jetta, we appreciate your business and your recommendation!

August 08, 2017

Five star experience! Had the pleasure of working with Kasey Hardt. Friendly and professional with product knowledge, Kasey kept us within our buget and made our buying ex More

by Bimmergirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Hardt
Aug 09, 2017 -

Volkswagen of South Charlotte responded

Thank you for sharing your comments. Our team always wants to make sure that our customers find the car they need at a fair price. We appreciate your business with us and invite you to come back!

August 07, 2017

Repair Al and Sam kept me informed. Great guys. My fuel pump was on back order and I did have to wait a few days but the service department was always giving More

by Fuego
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al and Sam
Aug 08, 2017 -

Volkswagen of South Charlotte responded

We're glad we could help! Thanks for the stars and taking the time to share your review.

August 07, 2017

Good prompt service .. as always you repaired my EOS . I understand and appreciate the way your service department functions. It works like a competent team ready to address most service needs. I do beli More

by Rich Gagnon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New service person....Young man....seems to be very good...(works with Al Consrey?? 507..
Aug 08, 2017 -

Volkswagen of South Charlotte responded

We're glad to hear you appreciate our service team. Thank you for the five stars. Please let us know if there is anything else we can help you with. We're sorry to hear about the issues your vehicle is giving you.

August 06, 2017

2013 Jetta Took my car in for 40k maintenance they said i needed a wheel alignment on tires with 1500 miles on tires charged me $90 for 10 minutes worth of work More

by DAVID H KNEPPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Al
August 05, 2017

No pressure I talked to many members of the dealership. No one was trying to sell me a car. Everyone was working on my situation while understanding my needs. More

by Hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Pitre, BreAnna Griffin
Aug 07, 2017 -

Volkswagen of South Charlotte responded

Thank you for leaving us a five-star review! Our team strives to provide the smoothest and most satisfying customer experience, and we are glad that you left feeling positive. We hope to help you with any of your needs in future visits!

August 04, 2017

Great service visit Brought my daughter's Jetta in for a problem with the door locks.. Joerg went above and beyond to check on our certified preowned status and saved us More

by Aspenjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2017 -

Volkswagen of South Charlotte responded

We appreciate the wonderful review and are thrilled you had such a great service experience with us! Jeorg will be glad to hear how thankful you were for his knowledgeable and accommodating service. We are happy we could take care of your daughter's Jetta and give you a great price for the work. We look forward to seeing you again in the future.

August 04, 2017

Very laid back...she made me feel at home Very personal...i feel like at was at home and i had been there before...everyone very nice and friendly. The place was very clean and i will definite More

by Derrick Rivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joerg Kuehni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alden Sink, BreAnna Griffin
Aug 06, 2017 -

Volkswagen of South Charlotte responded

Thank you for the great review! We always want to make our guests feel comfortable and create a relaxed experience. Our team will appreciate your kind review. We can't wait for your next visit!

August 04, 2017

Excellent and Helpful Adam Mikels was very kind and very helpful. He seemed very busy that day but he multi-tasked very well. He took care of me while maintaining and produ More

by Shannon Setzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anton in the parts department
Aug 06, 2017 -

Volkswagen of South Charlotte responded

Thank you for the wonderful review! Adam is a very dedicated member of our team and we are so happy to hear he was able to make a memorable experience for you despite his busy schedule. We can't wait to see you again!

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