Volvo Cars Bellevue

Nobody greeted me when I showed up for the appointment and I had to wait until someone finally made an eye contact reluctantly. The car was not cleaned after the service, which other car companies do by d and I had to wait until someone finally made an eye contact reluctantly. The car was not cleaned after the service, which other car companies do by default. No diversity in the employee group (only one person of color). Not so kind attitude towards customers of certain ethnic backgrounds compared to a white male customer. More

Completed on time. Took my 2007 XC70 in for an airbag recall. They didn't try to upsell me. recall. They didn't try to upsell me. More

Excellent service and customer interaction. Kept very well informed while waiting for service of the car was done well informed while waiting for service of the car was done More

Called three times about my last service in one week, the “service adviser” was always busy “to help other customers”. They promised to call you back as soon as they can, but nothing happened. They skipped t “service adviser” was always busy “to help other customers”. They promised to call you back as soon as they can, but nothing happened. They skipped the complementary car wash without any explanation, BTW. Very disappointed, thinking moving to anther dealer. More

They are very professional. Today I dealt withJonnie and They are very professional. Today I dealt with Jonnie and she was very helpful and told me exactly what my choices were. I opted to make a new appo They are very professional. Today I dealt with Jonnie and she was very helpful and told me exactly what my choices were. I opted to make a new appointment so I could leave my car in the shop the whole day. More

Never return phone calls. Sales manager provided no solution. Whole car purchase was classic ‘wear down the customer’ routine. Sold, forced really, xtra coverage that is then not honored. solution. Whole car purchase was classic ‘wear down the customer’ routine. Sold, forced really, xtra coverage that is then not honored. More

I had to replace rotors. They got me a loaner car (this time, a rental car from Enterprise) and got the rotors done in time. time, a rental car from Enterprise) and got the rotors done in time. More

I bought a 2018 hybrid xc90 that had so many issues within the first 4 months that I was very upset. The service manager worked with me on the car and then helped me with the sales team to move me int within the first 4 months that I was very upset. The service manager worked with me on the car and then helped me with the sales team to move me into another car. They put me in a 2021 with 11,000 miles dealership loaner and split the lost so I only paid 1,500 more. Not many dealership would do this!!!! I Honest dealership that stood behind their car and made the situation right. I can not recommend them enough!!!! This situation could have gone so wrong for me and I could have lost 15,000 dollars. I can not express how much I appreciate what they did!!! Great service manager, great general manager and great sales person Andrew. More

The process is efficient and the service folks are great. I really appreciate the shuttle also. I really appreciate the shuttle also. More