Volvo Cars Lisle

We've been a customer at Volvo Lisle for many years. Always a great expereince! Always a great expereince! More

Everyone at the dealer was knowledgeable, helpful, quick to follow up to any questions. One of the best car buying experiences ever. to follow up to any questions. One of the best car buying experiences ever. More

I bought a 2023 2021 Volvo XC90 from this dealership, I had a great salesman and the car turned out great. I have had several service visits to this dealership in 1.5 years, and I have generally liked it h had a great salesman and the car turned out great. I have had several service visits to this dealership in 1.5 years, and I have generally liked it here. Today I decided to trade-in my Volvo for a new Volvo XC90. When I arrived at the dealership I was met by the salesman Chris Gough, he offered me a ride in the new Volvo XC90, we took a ride, I liked the car in general, but there was one thing that for me in the car is not acceptable to me the Start/Stop system, which I immediately told Chris. He said it could be fixed by installing a software upgrade from Polestar. When I asked how much it would cost, he said it didn't matter, he would fix it (his first lie). We went back to the dealership and started negotiating terms from the beginning he offered to buy the Polestar software for $1700 and also offered me an unnecessary warranty, I told him he promised to work it out and he removed the unnecessary warranty and the Polestar software and then my discount was reduced by $500. He explained that the discount was reduced because we would be able to do the credit at 3.99% (the seller's second lie). I was surprised since the promo interest is 4.99%, but he is a professional, he proudly said he had taken training at Volvo in March. I was approved for a loan, which was at 4.99% I was happy with it and decided not to revive. Everything was signed, license plates and registration were ready, my car was picked up and then it turns out that they CANNOT INSTALL POLESTAR. Because it's not out yet, nobody knows when it will be out. The test drive was around 12PM, we broke the deal at 4:30PM. Service man completely negligently screwed the rear license plates just to the paint on my car, no license plate frame. I lost a whole day to find out that Chris is either unprofessional and doesn't know anything about Volvo or a liar. I also wonder what they were trying to sell me for $1700 if they don't have this software. I want nothing more to do with Chris, this dealership or Volvo. More

Lolita was such a help her patience and knowledge made this purchase a truly enjoyable experience. this purchase a truly enjoyable experience. More

Today, I drove through heavy rain and fog to get to my appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing appointment. I explained to Bob I had an appointment and the services I had requested (replace rear brake linings, A/C filter, and interior detailing). He started asking me questions and stated there was not enough time for all of them - I was annoyed, but I said to drop the interior detailing. He still said there was not enough time as they close at 3pm. This made me upset. I started asking why I was scheduled for an appointment if there was not enough time for the services I asked...his response was that there were lots of new people coming in and out and they were using an AI system for scheduling or the person correctly scheduled my appointment as each diagnosis takes about an hour...which was very weird after he told me that detailing alone takes a half-day. Basically any reason other than someone made a mistake (I made my appointment by speaking with person.) I was very frustrated as I drove through very poor conditions only to be told nothing could be done. In fact, when discussing my service concerns, he kept saying what he thought the cause was...(e.g. A/C issue was due to a leak or cooling system needed to be recharged.) In all of my prior visits, I was always told by the service consultant they could not say what the problem was until Service Tech examined the car. I have always appreciated Lisle Volvo and have my car service there when there are several Volvo dealerships closer to me. I could have accepted if I was told someone made a mistake and apology for driving through poor conditions. Instead, my takeaway is this can happen again. Who is to know with all these new people and this AI system. If Volvo Lisle Management reads this...let your employees know how they treat customers matter. More

Great experience! Ashley (my sales person) knows EVERYTHING about Volvos! It's crazy all she knows. Such a gift she has at answering questions, explaining the ins a Ashley (my sales person) knows EVERYTHING about Volvos! It's crazy all she knows. Such a gift she has at answering questions, explaining the ins and outs of the car, etc. So happy I left my small town (slightly corrupt) dealership and headed to Lisle for my new Volvo. More

The overall experience was very good. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. Outside of a miscommunication about the car being ready (not the sales dept. fault), everything went smoothly. More

They were very efficient and helpful. Gave us great information. Would definitely recommend them to others. Gave us great information. Would definitely recommend them to others. More

Very easy place to do business. Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close o Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close out deal. Overall excellent experience. More

I had multiple dealer options for my Volvo purchase. I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase for me. He surprised my wildest expectations. I strongly recommend Chris for a car purchase More