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Volvo Cars Santa Monica - Service Center

Santa Monica, CA

4.9
281 Reviews

281 Reviews of Volvo Cars Santa Monica - Service Center

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June 15, 2024

Customer satisfaction is their priority. They picked up my car and provided a loaner. Keep me well informed of my vehicle status. More

by SARABEARRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! At Volvo Cars of Santa Monica, customer satisfaction is our top priority. We're pleased to hear that you had a positive experience with our service, including the car pickup, loaner, and regular updates on your vehicle's status. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.

June 14, 2024

A pleasant experience. Robert and company were very helpful. Good music playing while I was waiting More

by HARVEYSHIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Volvo Cars Santa Monica responded

Hi, Thank you for your feedback! We're glad to hear that you had a pleasant experience at Volvo Cars of Santa Monica. Robert and our team are dedicated to providing helpful service. We're also happy to hear you enjoyed the good music while waiting. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.

June 13, 2024

Had my first maintenance there last week, staff were really nice and the service was quick More

by MAGGIELEE0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience, Maggie! We appreciate your kind feedback and hope to see you again next time here at Volvo Cars Santa Monica!

June 13, 2024

Robert my service advisor was amazing. The service team did an awesome job I was very pleased with my experience More

by BEM_789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Alerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baheri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience working with Robert at Volvo Cars Santa Monica!

June 12, 2024

Thank you for your high quality service! The car was delivered on time, clean and ready to drive. More

by AVTYURIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Volvo Cars Santa Monica responded

We're glad to hear it! Thank you for being a Volvo Cars Santa Monica customer! Enjoy the ride!

June 12, 2024

The service team was very responsive and helpful. They listened to my concerns and helped diagnose the issue quickly. They were able to repair the issue within one or two business days. Very friendly More

by JOSEPHPATRICKSTEPHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Volvo Cars Santa Monica responded

Joseph, we're delighted to hear that our service team at Volvo Cars Santa Monica was responsive and helpful. Thanks for sharing your positive experience!

June 12, 2024

Klaus is always the best and takes care of us at Volvo. Thanks for your service and professionalism. More

by Clare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Volvo Cars Santa Monica responded

We're happy to hear Klaus always takes such wonderful care of you! Thanks for your support and we'll see you next time here at Volvo Cars Santa Monica!

June 12, 2024

This is the best dealership I have ever worked with hands down. Thanks so much! More

by LEILAMO86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Volvo Cars Santa Monica responded

Hi Leila, Thank you for your kind words! We're thrilled to hear that Volvo Cars Santa Monica is the best dealership you've ever worked with. We appreciate your feedback and look forward to serving you again in the future.

June 11, 2024

Klaus was so helpful and patient with me when my car sensors were warning me and I had no idea what it was about. He quickly figured it out and explained it to me and was very kind. More

by Sabrinabstyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Volvo Cars Santa Monica responded

Thank you for sharing your experience! We're glad to hear Klaus provided helpful and patient service at Volvo Cars Santa Monica. Safe driving ahead!

June 11, 2024

Quick check in and friendly service team. Appreciated the indoor and outdoor waiting area - great space if you're waiting on-site for service to be completed. More

by KR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klaus de Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Alsua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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