Wally's Nissan of Latham - Service Center

Wally's Nissan of Latham responded

Thank you for leaving us a stellar review at Wally's Nissan of Latham! We are thrilled to hear that you were impressed with the promptness and courtesy of our staff, the service performed on your vehicle, price transparency, workmanship, service time, and overall communication. We're especially happy to learn that Eric Messier provided you with an exceptional service experience. We'll be sure to pass on your kind words to him. Your recommendation means a lot to us! We strive to deliver a top-notch experience for every customer, and your feedback helps us achieve that goal. Thank you again for choosing Wally's Nissan of Latham. We look forward to serving you again in the future! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear bjs, Thank you for taking the time to share your positive experience at Wally's Nissan of Latham! We truly appreciate your continued business, and it's rewarding to know we've earned your trust with two vehicles. We're glad to hear that our service department has consistently provided you with prompt, efficient routine maintenance. We understand your time is valuable, and we strive to get you back on the road quickly. It's fantastic that Eric Messier was proactive in identifying the opportunity to complete your 15,000-mile service during this visit and save you a future trip. That's exactly the kind of attentiveness we value in our service team. Thank you for recognizing our commitment to price transparency and high-quality workmanship. We appreciate you recommending Wally's Nissan of Latham to others! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Erik B., The Team at Wally's Nissan of Latham is thrilled to hear you had an exceptional service experience in all aspects! We appreciate you taking the time to acknowledge the prompt, professional service you received from Eric Messier, Phil Gagliardi, and Kelly Vincent. We'll be sure to pass your compliments on to them! Thank you for choosing Wally's Nissan of Latham and recommending us to others. We look forward to seeing you again in the future! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Holly Pelella, The Team at Wally's Nissan of Latham is thrilled to hear you've consistently had fast and friendly service experiences at our department! We appreciate you trusting us with your two vehicles and never having a problem. Service with a smile is what we strive for! We see you rated service price transparency a 4 out of 5 stars. Is there anything specific we could do to improve clarity on service pricing in the future? Your feedback helps us ensure complete transparency with our customers. Thank you for the kind words about Eric Messier, Phil Gagliardi, and Kelly Vincent. We'll be sure to pass your compliments on to them! We appreciate you recommending Wally's Nissan of Latham and look forward to seeing you again soon! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear ZMCCB, Thank you for taking the time to share your fantastic 5-star review! We are thrilled to hear that you experienced exceptional service from our team at Wally's Nissan of Latham, mentioning especially Marc Vrigian, Mike Skinner, Eric Elky, Tate Myers, Nikkie Traficante, Eric Messier, Jeff Nadim, Phil Gagliardi, and Kelly Vincent. They will all be delighted to hear your praise for their dedication, friendliness, and responsiveness! We appreciate you highlighting our reliable service, great customer care, and overall positive experience. It's our mission to provide top-notch service in all areas, and your feedback lets us know we're achieving that goal. While you rated service price transparency, workmanship, service time, and service communication at 4 out of 5 stars, we strive for perfection in all areas. Is there anything specific we can do to improve in these areas in the future? Thank you for recommending Wally's Nissan of Latham – it means a lot to us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear AVOLTA0, We are incredibly sorry to hear about your negative experience in our service department, and that it ultimately led you to cancel your new truck purchase. We take all customer concerns seriously, especially those that impact a significant decision like this. We understand your frustration and want to assure you that we're committed to getting to the bottom of this issue. Would you be willing to speak with our Service Director, Eric, directly? They can be reached at (518) 278-0766 ext.515 and are available to discuss your concerns in detail and investigate the situation. We value your business and truly hope to regain your trust. Please know that we're dedicated to providing exceptional service in all areas, and your feedback helps us identify areas for improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Nana2016, Thank you for taking the time to share your fantastic 5-star review! We are thrilled to hear that you consistently experience exceptional service from everyone at Wally's Nissan of Latham, whether you're leasing a new vehicle or visiting for service. It's our pleasure to have a friendly and knowledgeable team that can answer your questions and ensure a smooth experience. We appreciate you mentioning Eric Messier, Phil Gagliardi, and Kelly Vincent by name – they will all be delighted to hear your praise! We appreciate you recommending Wally's Nissan of Latham – it means a lot to us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear ctaylor26, Thank you for your recent review and for bringing these concerns to our attention. We sincerely apologize that your experience fell short of expectations, particularly regarding a potentially covered part and a warning light on your vehicle. We take all feedback seriously, especially regarding service concerns and customer interactions. We understand regaining your trust takes time. We are committed to resolving these issues to your satisfaction and ensuring a more positive experience in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear geoh080, Thank you for taking the time to share your fantastic 5-star review! We're thrilled to hear that Eric Messier and Totaram Ram were able to get you back on the road quickly and efficiently, especially before your long trip. It's great to know they took care of your road hazard warranty and got you back on schedule. We appreciate you mentioning that the service price transparency, workmanship, service time, and communication were all perfect 5-star experiences. We strive to provide exceptional service in all areas, and your feedback lets us know we're achieving that goal. Thanks for recommending Wally's Nissan of Latham – we truly appreciate it! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear grattans4, Wow, thank you for the amazing 5-star review! We're glad you had a fun and informative buying experience with our knowledgeable staff (especially Eric Messier, Phil Gagliardi, and Kelly Vincent!). We're also thrilled you found our service department to be excellent in all aspects. Is there anything specific you loved about the sales process we could highlight? Thanks again for recommending us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766