Wellesley Volkswagen

Kevin is the salesman that everyone should strive to be I have a very mixed review... Starting with the excellent service in the sales department Kevin was great to deal with. Initially over the phone s I have a very mixed review... Starting with the excellent service in the sales department Kevin was great to deal with. Initially over the phone setting up a few vehicles for us to view. He even sorted out a service loaner for the time that we were in the process of waiting to pick the car up. This guy is totally a legend and it shows when you step in his office and see the awards he's won over the years. This is your man if you want to buy a car at Wellesley VW. Victoria is also a star dealing with the financing and paperwork to get the deal done. Great personality, informed and likely a future GM of some dealership down the road. On the other hand, the man that totally ruined the good vibe of this small town dealership. Anthony Velardo. If we had not come across him in the sales the dealership would be receiving 5 stars. He was abrasive, insulting and quite ignorant when it comes to customer service. These days the customer has the opportunity to choose which dealership they wish to buy from. This guy really put us off and I have been telling everyone about his ignorant attitude. Management needs keep this guy away from customers if they want sales to close smoothly. We almost left on the account of this one bad apple. Avoid him. Overall the car is great Kevin and Victoria are stars and when we buy our next VW in the line of many we will return to Wellesley if promised we do not need to deal with Anthony. More

excellent customer satisfaction I visited the showroom twice over a two year period while considering a new car. I worked with Marc Schoenhammer both times and appreciated his calm, I visited the showroom twice over a two year period while considering a new car. I worked with Marc Schoenhammer both times and appreciated his calm, patient and knowledgeable help. Last week I returned to the dealership and test drove several cars, and Marc's no pressure help was again appreciated. I put a deposit down on a vehicle so that my wife could drive the car the next day. We purchased the car but upon delivery a problem arose. Marc and the entire management team remained calm, patient and respectful- stating that they wanted us to be happy and satisfied. Car buying can be stressful but they worked to make the experience as easy as possible. I am grateful for their dedicated service and willingness to work with us- not just to sell a car but to make sure we were satisfied. I'm happy to recommend this dealership. More

i trade my truck i trade my pick truck in to a VW, and my experience was great, the sales man Andreas was great outstanding work. im really happy with his customer se i trade my pick truck in to a VW, and my experience was great, the sales man Andreas was great outstanding work. im really happy with his customer service. Thank you very much Andreas good job. More

Thank you Marc It was my first car buying experience and I have to say it was outstanding. Marc and all the other people at Wellesley Volkswagen are great. I came in It was my first car buying experience and I have to say it was outstanding. Marc and all the other people at Wellesley Volkswagen are great. I came in a while back to check out the car. Marc was very patient with me, answered all my questions. More

Fantastic experience MY son was looking for a new Golf R. Very difficult to find. This dealer had one. Let me preface my remarks with the statement that I have purchase MY son was looking for a new Golf R. Very difficult to find. This dealer had one. Let me preface my remarks with the statement that I have purchased dozens of vehicles in my years, most from dealers. This experience was not only pain free, but fast. In and out in 2 hours on a Sunday no less. Marc Schoenhammer was the salesman. There was little selling going on, more educating about the vehicle, and discussing finance options. No pushing or prodding. No games. And, he's a neat guy to speak with. We also met with Victoria, their Finance guru. What a pleasant, unassuming, smiling individual. Just tell what you want or don't want and it's done. No torture. Now I am a Mopar guy so it's unlikely I will buy a VW, but if I did, it would be from them. My son on the other hand, is thrilled. More

2nd purchase; excellent service I brought my 2011 Jetta in for service on 7/18. I had had a flat on 495 over the weekend and suspected I'd need 4 new tires anyway, based on mileage. I brought my 2011 Jetta in for service on 7/18. I had had a flat on 495 over the weekend and suspected I'd need 4 new tires anyway, based on mileage. When Matt in Service confirmed what I'd suspected, and for other reasons, I decided to have them appraise my car for a trade-in. In the meantime I checked out the current lot of 2016 Passats. When John Nesbitt, my previous sales rep, arrived we arranged a test drive while he worked out numbers. Tested a SEL Premium - gorgeous car. When all was said and done John and I came to terms on a fair deal and I stepped up from a sporty Jetta to a pretty hot Passat. This is the second car I've bought personally from him. He's a great person to work with and once everything was official, he spent a solid half hour showing me all the crazy features of the car like the auto-parking, lane assist; syncing my phone; programming my garage door; the updated multimedia system; and so forth. The service department is excellent too. Ian Bray has always been upfront about service items that need to be done but can be held off on if money is a bit tight, and has always been knowledgable about questions I have about features, service schedules, parts, etc... People like John and Ian keep me coming back, for sales and for service, and make it easy to recommend the dealership to anyone looking for a VW More

Good experience I had a very good experience working with Jens Albrecht leasing a new Jetta. Very low pressure and he also showed me all the features in the car, spen I had a very good experience working with Jens Albrecht leasing a new Jetta. Very low pressure and he also showed me all the features in the car, spending some time to make sure I understood all of them. I would recommend this dealership and working with Jens. More

Good experience I had an excellent experience buying a cool new GTI from Kevin! He is professional and patient to answer all my questions. When I picked up my car, hi I had an excellent experience buying a cool new GTI from Kevin! He is professional and patient to answer all my questions. When I picked up my car, his detailed introductions and explanations impressed me and made me easy to know every feature of my GTI. More

fantastic experience We had a most pleasurable experience working with Andreas Becker at Wellesley VW this week. No hard sales push, he listened to what we wanted in a ca We had a most pleasurable experience working with Andreas Becker at Wellesley VW this week. No hard sales push, he listened to what we wanted in a car and gave us ample time to think through the options. He really helped us pick the ideal vehicle, which we bought for a very fair price. It was the most enjoyable car buying experience we have had, with lots of laughs along the way. We look forward to continuing to do business with Andreas and Wellesley VW. More

Very Good Experience The Internet sales manager was straightforward and fair to negotiate with. I then worked with Jens Albrecht who was knowledgeable and very profession The Internet sales manager was straightforward and fair to negotiate with. I then worked with Jens Albrecht who was knowledgeable and very professional. My purchase needed to have a scratch repaired and it was done quickly. I was treated fairly and courteously by all, especially Jens Albrecht, and I would return to this dealership and work with Jens in the future. Alan R. More