West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Great Customer Service! I would like to commend Jeff Wright! I went in to purchase a 2012 Traverse in the beginning of November and had the pleasure to have Jeff Wright as my I would like to commend Jeff Wright! I went in to purchase a 2012 Traverse in the beginning of November and had the pleasure to have Jeff Wright as my salesperson. He was extremely knowledgeable and took the time to get to know what I was looking for. He could also tell that I had done my homework and I knew what I was talking about. We made a deal and I purchased the vehicle I came in to see. Thanks Jeff! More

Smooth and stress free I can't say enough of how helpful Doug was. From the time I walked into the door to test drive a van to the time I walked out and got into my new Dodg I can't say enough of how helpful Doug was. From the time I walked into the door to test drive a van to the time I walked out and got into my new Dodge Grand Caravan. Thank you so much Doug for all the help in getting us into our new van. It was nice to come in and not be bothered right away. We had time to look around and then approach Doug with what we wanted. He got us a great deal and stayed within the price range we wanted. We definitely will be telling friends and family to go and see Doug if they ever need to purchase a new vehicle. More

Professional Sales Process I was greeted at the door and taken care of right away. The manager came out and introduced me to the salesman I would be working with, John DiMartino I was greeted at the door and taken care of right away. The manager came out and introduced me to the salesman I would be working with, John DiMartino. I went on an immediate test drive in the used car I had searched for online, while John talked about the cars features and history. We discussed my trade in, and started the paperwork. John DiMartino was easy to talk to, personable, knowledgeable and he LISTENED! I'd been to several dealerships prior and felt as though my concerns and my spending limit wasn't heard. John didn't try to force me into a car I didn't want, he went above and beyond to get me into the car I DID want. The gentleman in the finance department (also named John) was just as personable and professional, in fact the whole staff was! I came away with a great car at a great price and with zero hassle. I highly recommend Doan. More

Nice experience I was looking to buy or lease a smaller SUV for my family (with new baby). I also wanted 4 wheel drive and that was a must have. I also wanted to keep I was looking to buy or lease a smaller SUV for my family (with new baby). I also wanted 4 wheel drive and that was a must have. I also wanted to keep the expense of this vehicle to a reasonable amount. John Schneider did not try to get me to look at other more expensive vehicles, nor did he try to talk me into non 4 wheel drive vehicles. he went over my options and in the end I leased a Jeep Compass at an affordable price with 12,000 miles a year allowed that had 4 wheel drive. I appreciate John listening to my needs and giving me the options that would fit my family's needs. More

Great Experience We went to many dealerships, Doan had the best price and customer service. John went above and beyond to get us the exact Jeep we wanted. We went to many dealerships, Doan had the best price and customer service. John went above and beyond to get us the exact Jeep we wanted. More

Satisified Customer As a realtor, service and communication are key. Hoang Levin exceeded that for me. I was able to find my used car on the lot go into the dealership a As a realtor, service and communication are key. Hoang Levin exceeded that for me. I was able to find my used car on the lot go into the dealership and negotiate. There wasn't a lot of that; because I knew what I wanted and what had to happen. Hoang made that deal go through for me. Thanks for the help. I love my Nissan Murano! Linda More

Very nice experience Great experience. Hoang is very professional. I got the truck with all the options I needed and got the deal I needed to fit my budget without the "no Great experience. Hoang is very professional. I got the truck with all the options I needed and got the deal I needed to fit my budget without the "normal" dealership games. Very happy buying experience. My next vehicle will be bought from Doan. More

Got me out of a lease Hoang was honest and upfront with my situation. I was trapped in a lease but he managed to find a way to get me out from under it into the nicest car Hoang was honest and upfront with my situation. I was trapped in a lease but he managed to find a way to get me out from under it into the nicest car I have ever owned! I can't thank him enough for helping me out when no one else was able or willing to do so. More

Great Experience Marty Battaglia was excellent to work with on our new lease. He was very responsive to our needs and made the whole transaction smooth and painless f Marty Battaglia was excellent to work with on our new lease. He was very responsive to our needs and made the whole transaction smooth and painless from start to finish. More

Couldn't be happier! My entire experience exceeded my expectations! I got a vehicle that I love with tons of options at a great price, and everyone I dealt with worked to My entire experience exceeded my expectations! I got a vehicle that I love with tons of options at a great price, and everyone I dealt with worked to get me the very best deal possible. I will continue to recommend Doan to all my friends and family! More