West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Pleasurable When entering the dealership I wasn't pounced on. I was given time to browse without being followed around. Steve S. ended up being our salesman and h When entering the dealership I wasn't pounced on. I was given time to browse without being followed around. Steve S. ended up being our salesman and he was knowledgable and helpful. He didn't rush through the process or try to pressure us into buying anything. That "no-pressure" "no-stalking" approach" sold the vehicle. I would come back again and work with Steve if I needed to purchase another vehicle. More

Great Experience I also posted this on Yelp if it looks familiar. I had mentally prepared myself to have a bad experience when I walked in. After all this is a car de I also posted this on Yelp if it looks familiar. I had mentally prepared myself to have a bad experience when I walked in. After all this is a car dealership. In the past I have walked out of dealerships and made purchases at competitors the same day. From the very second I met Hoang it was like nothing I had previously experienced. He was friendly, laid back, and helpful. Not once did I feel like I had to purchase the vehicle. He was going to make sure I was happy. I was going back between new and used and never felt pushed in either direction. He wanted me to do what I felt was best for myself and my family. He showed us all the features and was great with my very talkative five year old. Even after the deal he worked hard to help me out with an issue that could have been a problem down the line. In addition I worked with Jon in Finance and I couldn't have had a better experience. I know this sounds a little bit ridiculous but the experience was that good. Well as good as it could be when you are spending that kind of money and making such a commitment. Doan Dodge I will see you again and will let everyone I know of what a great experience I had. We love our new Grand Caravan! More

Amazing Car Buying Experience Johnny D. was excellent in his approach, kind, provided lots of good information, low pressure, and completely reassuring. He has the wonderful abili Johnny D. was excellent in his approach, kind, provided lots of good information, low pressure, and completely reassuring. He has the wonderful ability to listen to what a customer wants. He truly understands what customer service is, and about giving back. It was a pleasure to work with him, and I would send someone who needed a car without hesitation. More

Excellent Customer Service John was professional from the start and truly a joy to work with. He made himself available any time of day from the very beginning and was understan John was professional from the start and truly a joy to work with. He made himself available any time of day from the very beginning and was understanding and flexible. I would recommend him and Doan very highly. More

car buying experience We found Jeffrey Wright friendly, professional, honest, humorous, thorough, courteous, a gentleman, a good listener as to how 'we wanted to buy a car' We found Jeffrey Wright friendly, professional, honest, humorous, thorough, courteous, a gentleman, a good listener as to how 'we wanted to buy a car' Energetic!!! More

Great Customer Service John DiMartino was excelent from start to finish. I am not a very easy person to work with, and he was courteous and understanding through out the ent John DiMartino was excelent from start to finish. I am not a very easy person to work with, and he was courteous and understanding through out the entire process. Very knowedgable and very professional. If you are looking to buy or lease a car I would recommend John DiMartino. More

My experience was fantastic My whole experience was fantastic. Everyone was very easy to work with especially John DiMartino. He made everything so easy from the time I walked in My whole experience was fantastic. Everyone was very easy to work with especially John DiMartino. He made everything so easy from the time I walked in until the time I left in my new jeep! I would recommend him and the dealership to all my friends. More

Great customer service! This is the fourth car bought from Doan. My first two were purchased at Doan Buick/GMC, a 1993 and 2000 Buick Century. The third was a 2006 Chevy HHR This is the fourth car bought from Doan. My first two were purchased at Doan Buick/GMC, a 1993 and 2000 Buick Century. The third was a 2006 Chevy HHR from Doan Chevrolet. I still have the HHR with 175,000 miles on it. Great car! Just bought a 2015 Jeep Compass High Altitude and enjoy driving it. All three Doan Stores have great sales staff and service departments. Not sure when I'll buy another but I guarantee it will be from Doan. John Schneider was great throughout the whole purchasing process. More

Good experience for a first time buyer Had a fun and easy time visiting the dealership and getting the help I needed to purchase my first car. I visited the dealership first with hesitation Had a fun and easy time visiting the dealership and getting the help I needed to purchase my first car. I visited the dealership first with hesitation but returned ready to purchase thanks to the friendliness and knowledge of Mr. Levin. More

Third car and still coming back! I have purchased my last three cars from Doan. I have jumped between the Chevy and Dodge Chrysler Jeep stores. Both stores are great! Loving my new J I have purchased my last three cars from Doan. I have jumped between the Chevy and Dodge Chrysler Jeep stores. Both stores are great! Loving my new Jeep Cherokee and very happy with my experience. First time I have tried leasing and John was informative and efficient in making my transaction easy and fast! I appreciated his respectful attention to my time as well as his own. John was also very helpful in making sure that I was aware of all options available to me. If you are seeking a stress free car experience, stop in and talk with John DiMartino! More