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West Herr Toyota of Rochester

Rochester, NY

Overview
Reviews
Vehicles
4.9
235 Reviews
Call Dealership (585) 225-6600
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4374 Ridge Road West

Rochester, NY

14626

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Showing 235 reviews

March 07, 2024

Tim was awesome! Visiting from NC…..he assured me the problem was solved. System went down because of rain and/or dirt in camera. More

by ljasmuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Helpful
February 29, 2024

Always the best service , my Toyota and the friendliness of everyone is great. Derick is great in service. Awhile ago, when I was here, I met Sentina Spaziano from sales. I made it a point to visit her toda More

by ostromeckibob
Recommend Dealer
Yes
Employees Worked With
Derick.at Service and Sentina at Sales
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Feb 29, 2024 -

ostromeckibob responded

It’s the people that make a place. This dealership has become my favorite place.

Helpful
February 24, 2024

Efficient, courteous with minimum wait time wait time. Few time I’ve needed to bring car in it has always been same experience. More

by Marggentile4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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February 22, 2024

Great customer service; fast turnaround time for my NYS inspection and oil changed !! Thank you so much!! More

by SPESVIENGKEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady
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February 17, 2024

Matt C was very knowledgeable. and very accommodating Would recommend him and this dealership as we have used them more than once. very satisfied, also Tina was so helpful when we More

by pkwarney
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Camille Joey and Tina
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February 01, 2024

So professional, friendly and very honest. Also went out of their way to accommodate me! More

by bluelowes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Gerstner
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January 30, 2024

Tim Zaman assisted me with getting into a vehicle that is cost-effective and energy-efficient. I appreciate the simplicity during the transfer process from Basil. Thank you, Tim, for ensuring that I received More

by Amber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Zaman
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Helpful
January 25, 2024

The service department is fantastic. Well organized and run. Dereck was very helpful and polite. More

by susiem6547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Said hello to Tim and Terri
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January 24, 2024

Professional, respectful sales experience at West Herr Toyota in Rochester,NY. Joe was kind, patient and generous with his knowledge. More

by Cindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Wyse
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January 10, 2024

Everyone very friendly and I feel confident that they won’t do anything that doesn’t need to be done! More

by pactmattson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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