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White Plains Nissan

White Plains, NY

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241 Reviews

500 Tarrytown rd

White Plains, NY

10607

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241 Reviews of White Plains Nissan

September 29, 2015

The most dishonest dealership I've seen in 40 yrs A total joke,I called to see if they had a 2015 Rogue available and was told to stop by, now before I even sat down I was pawned off to 3 different pe More

by Kitten
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The saw called manager/ owner( that's what he said
Oct 01, 2015 -

White Plains Nissan responded

The customer was greeted by a sales person a manager and a Vice President of the Dealership during the process.The Customer Kitten came into the dealership claiming he received an offer of $24,000 on a new car the has an MSRP of $29,583 and between $10,000 and $11,000 for a 135,000 mile 2008 RX 350 with dents on more than half the panels and filthy interior that needed reconditioning. The car is not desirable and a wholesale piece at best. We also guaranteed that Kitten will NOT get the $10,000 to $11,000 he was claiming. The manager asked Kitten how the sales person did with the presentation of the vehicle and Kitten answered that the sales person did great. The new vehicle cost is $27,000 and when time came to show the trucar certificate Kitten could not find it on the phone and all he kept saying is "i just saw it". Management offered the customer to buy the vehicle at dealer cost, which made the customer repeat the $24,000 amount. We proceeded to explain to the customer that that number is impossible and no one will sell the car for $24,000 and even offered a guarantee. We offered to write a check to the customer in the amount of $1,000 if he can get that price(WHICH OF COURSE Kitten Neglected to mention). The Kitten stated that he has been buying cars for 40 years and insisted that he knew what he was doing. The management proceeded to earn the customer's trust by explaining the vehicle buying process as it has changed in the last 40 years. We attempted to earn the customer's trust, but Kitten was obviously set on believing either the other dealer(s) or his own lies. White Plains Management Takes pride in doing business the right way and we have dramatically grown in the last year because of it.

September 27, 2015

Fantastic Everything was done so quickly and smoothly. The car was exactly as we agreed on and was sent quickly. The whole process was done within three hours a More

by lzuluaga124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Ildefonso
September 25, 2015

Scammer Associate Lucas DiTomasso I was there in August trying to lease a car and was helped by Mr. Lucas DiTomasso. For a whole month I thought Lucas was such a great associate and tr More

by Customers2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lucas DiTomasso
Sep 30, 2015 -

White Plains Nissan responded

We would like to Thank Customers2015 for getting us involved and letting the management know what transpired with Lucas DiTomasso. Unfortunately it was not the first time this happened and we dealt with Lucas accordingly. The dealership made good on the money Lucas took from the customer and gave the Customers2015 the money. Once again, we appreciate the sincerity of Customers2015 and in addition to giving the money offered to assist in any vehicle dealings in the future.

September 22, 2015

Easy Lease Leases a 2015 Nissan Sentra from WhitePlains Nissan and dealt with Arturo who was extremely knowledgeable and helpful. He and Michael made the proces More

by Keith 926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Monastirski, Arturo Ildefonso
September 19, 2015

Great experience ! We was shopping for a New Nissan Rogue so we went to a few dealers but when we got to White Plains Nissan and met with Mahari Davis and Michael Mona More

by Rogue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Monastirski, Mahari Davis
September 15, 2015

New Vehicle Leasing Our family has been a customer at White Plains Nissan for over 20 years. We have both purchased and leased vehicles from this great dealership. We h More

by Flower65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andreas Tyszczenko, Christopher McGovern, Arturo Ildefonso
September 14, 2015

Excellent customer service Arturo Ildefonso is one of the very best salesmen I have ever had the pleasure of doing business with. He was very kind and open to a variety of ques More

by rogue15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Ildefonso
September 12, 2015

Switch and bait! This dealership is just terrible. We came all the way from Brooklyn looking for a CPO Altima. We called numerous of times just to make sure the car wa More

by nbtvico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grecia Lobato, Gezim Kurtish
Sep 30, 2015 -

White Plains Nissan responded

The vehicle was at our service department and the key was misplaced. The Customer nbtvico was offered to look at the vehicle and other Altimas we have in stock. We have a tremendous variety of vehicles in stock. The sales person attempted to explain to the customer what transpired but they insisted that they wanted to drive that particular vehicle at that time. A sales manager also attempted to talk to the customers without success. We also offered a larger discount on the car to satisfy the customer. It is a shame when things like this happen, but neither the sales person nor the dealership intended to lose the key and tried everything possible to satisfy the customer.

September 08, 2015

New lease My husband and I have been long time customers of Nissan, and they always provide us with great service and prices Mike and Mahari were great they r More

by Wendy99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Monastirski, Mahari Davis
September 08, 2015

Will work with you Mahari and Chris were excellent and very willing to work with me on all of my needs. They listened to the questions I asked and gave me plenty of opt More

by JimA42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mahari Davis, Christopher McGovern
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