Whitten Brothers of Richmond Jeep Chrysler Dodge Ram - Service Center

Scheduled maintenance Great experience. I was greeted by name when I arrived, all my service requests were reviewed and I was kept informed of the service/progress with te Great experience. I was greeted by name when I arrived, all my service requests were reviewed and I was kept informed of the service/progress with texts throughout the day. When I went to pick up my vehicle, I was again greeted by name, the paperwork was out and ready and my car was brought around very quickly. Very polite and professional people and a wonderful experience. More

Airbag recall and oil change service everyone was friendly from the start to finish, and I received timely texts and phone calls as to the status of the vehicle, overall a very good expe everyone was friendly from the start to finish, and I received timely texts and phone calls as to the status of the vehicle, overall a very good experience More

Service Dept I had an issue with my Jeep that was purchased 9 months ago. Got me in same day , ordered part, kept me informed through out the repair. Best custome I had an issue with my Jeep that was purchased 9 months ago. Got me in same day , ordered part, kept me informed through out the repair. Best customer service I have had in a very long time. More

Service Department Excellent Service Department and Tracey Boone is the Best or the Best. Always working for the customer, knowledgeable and maintains communication duri Excellent Service Department and Tracey Boone is the Best or the Best. Always working for the customer, knowledgeable and maintains communication during repair. All work is completed on time as promised. More

Years a satisfied customet Any department I have encountered has always treated me with respect and curtosy. Keith makes sure my,car needs are met and I am a happy customer. I w Any department I have encountered has always treated me with respect and curtosy. Keith makes sure my,car needs are met and I am a happy customer. I went elsewhere once, quickly knew I had made a mistake, traded it in for a Pacifica and now I am a Whitten customer for life More

Great to work with. I They graciously worked my vehicle in on the last day of August to get it inspected AND took care of a recall!! They made me feel special! They graciously worked my vehicle in on the last day of August to get it inspected AND took care of a recall!! They made me feel special! More

Great service Tracy was my advisor and I waited in the waiting while the repairs were done to my truck. The staff was very friendly and inspected what I had concer Tracy was my advisor and I waited in the waiting while the repairs were done to my truck. The staff was very friendly and inspected what I had concerns with on my vehicle. They knew I had to head back work so I was in an out pretty fast. More

Oil change new battery I experienced great customer service as they were professional, polite, and timely. The service department contacted me throughout the process and gav I experienced great customer service as they were professional, polite, and timely. The service department contacted me throughout the process and gave me regular updates. More

Service department is extremely busy Would easily have been a 5 star rating but appointments are weeks out. If you call the dealership they say they are a month out. If you go to their we Would easily have been a 5 star rating but appointments are weeks out. If you call the dealership they say they are a month out. If you go to their website I was able to get appointments 2 and 2 1/2 weeks out for my truck and wife's car. Bought both vehicles new here and there was no charge for anything - even the rental cars were free. More

Whitten Brothers was great They fast tracked my vehicle and had it ready in no time. Everyone was friendly. They matched me with a loaner which was comparable to my own Jeep. They fast tracked my vehicle and had it ready in no time. Everyone was friendly. They matched me with a loaner which was comparable to my own Jeep. More