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Wilde Honda

Waukesha, WI

3.2
635 Reviews

1603 East Moreland Blvd

Waukesha, WI

53186

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Showing 635 reviews

September 06, 2024

So I called to discuss some issues that I was having with my Honda. I was told by the receptionist that the service department doesn't take calls, they told me to leave my phone number and the service depart More

by red
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Sep 09, 2024 -

Wilde Honda responded

Thank you for taking the time to leave us a review. Our website states you cannot make an appointment for a recall online due to parts availability so we apologize for any inconvenience there and for the level of communication you received when trying to make a phone call. I hope you'll consider reaching out at your convenience so we can discuss this further and work on earning your trust back. Thank you, Ben Lyons - Service Manager - 262-529-7140

Sep 10, 2024 -

red responded

No, thank you though, I am through with Honda. I will be looking for something else. It's too bad, I really liked the Ridgeline.

Sep 11, 2024 -

Wilde Honda responded

Thank you for your time and we do wish you well on your way. If there's anything you need in the future, we're here for you. Safe travels.

July 29, 2024

Buyer beware! We agreed to purchase a new Accord Hybrid, made a down payment, and completed the necessary paperwork. However, we were then informed that the dealer More

by amiebrk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kat Kocorowski
Jul 30, 2024 -

Wilde Honda responded

This sounds incredibly frustrating, and I apologize for the inconvenience you've experienced. We strive to make every purchase smooth and hassle-free, so it's concerning to hear about these issues with your title and registration. I'd like to help resolve this situation as quickly as possible; please reach out directly at your earliest convenience. Thank you, James Obrien - Sales Manager - 262-529-7141

Aug 01, 2024 -

amiebrk responded

Update in response to dealer comment. Have called 2 days in a row. Confirmed that he in fact was at work with the operator. Left message and asked for him to be paged. No return call. We did receive a call from Melissa who assured us we had everything we needed to get plates for the car and that the DMV was wrong! Melissa reported that she sells cars to a lot of states and has never heard of any issues. Melissa said I was lying among many other things. I hung up on her. She then called my husband and yelled at him saying he was lying. All of this is just adding to the frustration of not being able to get a license on the car.

Aug 02, 2024 -

Wilde Honda responded

We apologize for the level of communication you received and would like to get this sorted out for you quickly. Please reach out to me at your convenience. Thank you, James Reifenrath - General Manager - jr@wildehonda.com

July 15, 2024

Working with John K in auto service, Discussed three essential fluids that were recommended for replacement at 30,000 mi, fair costing, & projected completion time. Add on an oil change. The service d More

by haubachj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kocher
Jul 15, 2024 -

Wilde Honda responded

We're delighted to hear that John K and the Wilde Honda service team met all your expectations. Thanks for sharing your positive experience!

June 26, 2024

Wilde Honda is absolute trash. The service dept is useless. The warranty offered is horrible what they tell you is you’re covered, but you are not and they have so many loopholes a More

by Dontwasteyourmoney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim "JR" Reifenrath
Jun 27, 2024 -

Wilde Honda responded

This review is deeply concerning to read. We strive for transparency and excellent service, so it's troubling that your experience was far from this standard. We'd like the opportunity to address these issues directly with you and make things right if possible. Please reach out at your earliest convenience. Thank you, James Obrien - Sales Manager - 262-529-7141

April 06, 2024

Saturday April 6th I had a 11:30 appointment for a tire rotation and oil change at the Waukesha location. I arrived at 11:15 and Al told me it would be an hour and a half wait. My previous vehicle was also More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al 👎👎👎
Apr 09, 2024 -

Wilde Honda responded

Hi Tammy, thank you for taking the time to leave us a review. I'm sorry to learn about your long wait for a tire rotation and oil change. Overbooking is not our intention, and we aim to provide efficient service that respects our customers' time. Your feedback helps us improve in this area. We'd appreciate the opportunity to discuss this further with you directly if you're willing - please reach out at your earliest convenience. Thank you, Ben Lyons - Service Manager - 262-529-7140

February 17, 2024

I had a very annoying rattle in the car that has been going on for 18 months. Nobody could figure out what was causing it. Honda John went on a short test drive with me on Feb 14. He identified the pr More

by Flash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honda John - Service Dept, Jim "JR" Reifenrath
Feb 19, 2024 -

Wilde Honda responded

We're so glad to know that Honda John was able to identify and fix the rattle in your car! It's always our goal at Wilde Honda to provide great service. Thanks for sharing this positive feedback with us, we appreciate it!

February 15, 2024

I waited day by day for a reply about a vehicle I was interested in. Constantly checked my email and phone, but never received a message from the dealership about the status of purchasing the vehicle. More

by Mononkeymo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
"No one ever contacted me"
Feb 19, 2024 -

Wilde Honda responded

We're sorry to learn about your experience waiting for a reply. This is not the level of service we aim to provide and apologize for any inconvenience caused. We'd like an opportunity to make things right, so please reach out at your earliest convenience so we can assist you further with this matter. Thank you, Ali Elahi - Used Car Manager - 262-529-7121

February 01, 2024

We bought a used car from this dealership on 12/28/23, and it was negotiated that a second key fob would be provided for the vehicle. Since then, communication and follow through has been very poor, and More

by ben_bot
Recommend Dealer
No
Employees Worked With
Tyler, Ludwig, Ethan
Feb 05, 2024 -

Wilde Honda responded

I'm sorry to read about your experience with the key fob issue. This is not indicative of our usual customer service and I apologize for any inconvenience this has caused you. We take your feedback seriously, and we'd like to resolve this matter promptly. Please reach out directly so that we can work towards a solution together. Thank you, Ali Elahi - Used Car Manager - 262-529-7121

January 29, 2024

Very happy with the sales and service at Wilde Honda. Lukas was a great salesman who was NOT pushy and worked with us and our many questions we had for him. Very knowledgeable and found me exactly what I More

by jackm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
lukas, Jim "JR" Reifenrath, Karli Huntley
Jan 30, 2024 -

Wilde Honda responded

We're delighted to know that Lukas and our team at Wilde Honda were able to assist you effectively. It's great when customers can find exactly what they need with us! Thanks for the review, we appreciate it!

January 13, 2024

We bought a car through them and paid cash. To make more money, they added a warranty to the package for $1000 and told my son it’s take it or walk. Very shady way of doing business. More

by katbailey8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brody
Jan 15, 2024 -

Wilde Honda responded

Kat, I'm sorry to read about your experience. It's important that our customers feel comfortable and informed throughout the entire process. We'd like to discuss this further with you so we can better understand what happened and address any issues directly. Please reach out at your earliest convenience. Thank you, James Obrien - Sales Manager - 262-529-7141

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