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Wilson County Motors Chevrolet Buick GMC - Service Center
Lebanon, TN
53 Reviews
53 Reviews of Wilson County Motors Chevrolet Buick GMC - Service Center
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January 01, 2021
I wanted to say thanks to a few people at the dealership. I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until l I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until late December. I ran into Branden and right away he was concerned about my health first. After some fellowship he asked how he could help. He was straight up with me, he had no clue what was wrong with my vehicle but he knew the person who would. Kristen (Service Writer) got Mathew Dillard to look at the vehicle. Tyler (Sales Manager) saw me while they were servicing my vehicle and said we are going to take care of you Larry , Don't worry about a thing. Matthew had some follow up questions about my vehicle problems. He took the time to not only show me what was wrong (turned out to be mostly operator error) but instructed me how to use the electronics of the vehicle. Employees like Branden, Matthew, Kristen and Tyler are a credit to the success of the dealership. Thank you all for your time and care. Larry More
by Lgriffin
Employees Worked With
Other Employees :
Matthew Dillard (Mechanic and Electrical Tech))
Helpful October 21, 2020
This dealership has absolutely the WORST service department I have ever encountered. Not only do they not provide follow-up calls, but they are grossly incompetent. In addition, the management tak department I have ever encountered. Not only do they not provide follow-up calls, but they are grossly incompetent. In addition, the management takes no accountability. Avoid this place at all cost. More
by Steven
October 21, 2020
I will never be back again.. I took my car in for service because the car was not working right... dropped off the car to get it checked out... and they was going to call me about the problem.. Instead they because the car was not working right... dropped off the car to get it checked out... and they was going to call me about the problem.. Instead they fix the problem and billed me for it.. The computer had to be downloaded again... cost $147.00.. 1st of all the bumper to bumper should have paid for it but was told it doesn't cover it... 2nd I had a car repair policy with $100.00 Ded that I tryed to give them when I dropped off the car but they said we will get it later if needed... but the 100. turned into 109.00 because you added taxes on the ded... after you got the information and called them about the contact... I could of got the repair done somewhere else for 60.00 cash and not have to use the contact but you did call me you just fixed it for yourself.... the car only has 46,000 miles on it... But I will not buy a chevy every again.... Thank You.... More
by casperdave40
Employees Worked With
August 03, 2020
Communications First of all let me say that I don't have anything negative to say about the service I received at WCM but then I only had an oil change. My irritati First of all let me say that I don't have anything negative to say about the service I received at WCM but then I only had an oil change. My irritation came from the communication between the service people and me the customer. Let me explain. I had never been to WCM but since they were just down the street I thought I would give them a try. I called at 8:45 AM to make a 1:40 PM appointment for an oil change. When I made the appointment I gave them the year/make/model of my vehicle. When I arrived at 1:20 PM and gave them my name it was obvious that the appointment was either not in the system or the service guy couldn't find it. He put my information in and I went outside to wait for the service to be completed. As I waited outside several of the people that arrived after me were called and left with their service complete. After an hour and forty-five minutes I went inside to find out what the hold up was. I was then told that they had to go get the filter for my car because they didn't have one in stock but by some twist of fate my car was ready and they were going to bring it right up. After two and a half hours, and $149 later I left with my vehicle with a oil pan full of fresh synthetic oil. Here's the rub for me. First, I made an appointment. At that time someone should have checked inventory to see if they had the parts to complete the job. Second; Once they found out that they didn't have the parts to complete the job someone should have found me and told me that there would be a delay. Third; I wonder how long I would have sat outside waiting if I hadn't went in and inquired about the status of the job. More
by D_Oliver
Employees Worked With
July 27, 2020
Great Service Department Experience I was very pleasantly surprised at my experience in the service department today. Every employee was pleasant. Especially the gentleman that drove m I was very pleasantly surprised at my experience in the service department today. Every employee was pleasant. Especially the gentleman that drove me to work-I do believe his name was Lebo. The atmosphere was nice as well. Very clean and well kept. I will be back! More
by awortham
July 22, 2020
Always helpful STEPHEN MOON HAS ALWAYS BEEN HELPFUL IN ANSWEREING QUESTIONS AND ADDRESSING OUR SERVICE NEEDS. ALWAYS APPRECIARIVE OF HIS PROMPTNESS TO HELP. IF YOU A STEPHEN MOON HAS ALWAYS BEEN HELPFUL IN ANSWEREING QUESTIONS AND ADDRESSING OUR SERVICE NEEDS. ALWAYS APPRECIARIVE OF HIS PROMPTNESS TO HELP. IF YOU ARE IN NEED OF SERVICE SEE STEPHEN More
by scottshrp1
Employees Worked With
July 13, 2020
Poor Service - Service Manager Lied I brought my car in for a steering problem. I was informed that it was a bad recall part that had been changed just under a year before and that they I brought my car in for a steering problem. I was informed that it was a bad recall part that had been changed just under a year before and that they could not redo a recall. That was a lie. It had been less than a year (just barely) so they could have replaced the part under warranty by GM. I had an extended warranty but they would not cover it because it was under warranty by GM. The service manager refused to help and tried to charge me $2700 for a part still under warranty. I then took the car to Serra Chevrolet in Madison and they worked with GM to get the gear box replaced free of charge because it was under warranty. I would recommend Serra highly. I will not use Wilson Co as it is a sorry excuse for a dealership again warn that others be very leery. However, I will highly recommend Serra Chevrolet as they made it right. They actually care about the customer. I will be talking to GM Customer Care again tomorrow as they follow up on the issue. They are the ones that told me to get my car from Wilson Co. and take it to Serra. That was a good call. More
by JS
Employees Worked With
April 25, 2019
Negligently damaged my car and refused to fix it. Took my Acadia in for power steering pump replacement. Even though they admitted that they had long been aware that leaving Acadias on a frame lift c Took my Acadia in for power steering pump replacement. Even though they admitted that they had long been aware that leaving Acadias on a frame lift could damage the front struts, they took no precautions and ruined both front struts. There is even a bulletin, out since 2012, warning of this issue. They admitted that they knew about the bulletin. They said that it only happened every once in a while. That makes it OK? Now my car is unsafe to drive, and they refuse to fix the damage that they have caused unless I pay them an additional $950.00 plus. So, my car sits on their lot, unusable. More
by Coeburn
Employees Worked With
January 11, 2019
Loyal customer for 13 years This morning was another perfect example of why I stay a loyal customer not only with Chevy but this local dealership . Every now and then when a litt This morning was another perfect example of why I stay a loyal customer not only with Chevy but this local dealership . Every now and then when a little crisis happens , the staff are patient, informative and honest . Many thanks to Stephen Moon for his sound advice and calming attitude, and to Mary for the shuttle to and from . The hours are convenient and it’s usually a speedy process . Again. , many thanks for your service . Mary Beth Maroney More
by Malibugirl
January 10, 2019
The service department is inept. THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appoin THE SUMMARY: They performed unnecessary work and that work was done so poorly that my life was put in danger. THE STORY: I arrived for my 8am appointment 12/03/18, an informed, educated consumer. This, they were not expecting from a woman, a middle aged woman. Two weeks prior, I had an issue with my brakes feeling spongy on my ‘16 Suburban. The following day I had it thoroughly inspected by my trusted local mechanic who found nothing wrong with any component of the entire braking system. Two week later a recall notice came out for other Chevrolet models citing the exact issue I had. I then called Chevrolet Recall Division to report that I had experienced the same symptoms. I wanted them to be aware in case I had an accident and also, possibly, add Suburban to the recall. The fix for the other vehicles in the recall was to have the brakes bled. Chevrolet ended the interview suggesting that I have a dealer look at it. I called a friend at Wilson County Motors, gave him the back story, and he set up my appointment. When I arrived, DJ, had no record of my appointment and had no clue who my friend was that set up the appointment. I honestly thought I must have been at the wrong dealer. When my friend arrived he explained that I was having issues with my brakes and had an “uneasy” feeling. That is not the case. I was simply there at the insistence of Chevrolet to have my brakes bled. That’s all. DJ explained that my brakes failed an inspection, I had a slit in the pipe leading to the brake pump, and need to replace both. I asked him if he had run this by his supervisor as this was going to be expensive and not what I had asked to be done. He danced around my question saying he had talked to the warranty supervisor. They did the work, I paid over $600, and I drove away knowing I had been taken. When I got home, my car smelled like burning oil. I immediately called DJ and asked for a computer report showing the diagnostics run in my car showing what inspection it failed. He couldn’t even tell me what had been done much less produce any proof. He had completely forgotten that he told me I had a defect in the pipe. The next morning I called Darryl Keckler, Service Director, to try to get this print out of exactly what was done. My message to him was passed on to DJ. Still no results. I went to get in my car and noticed a trail of oil behind it, backed out of the garage, and saw a massive puddle of oil. I drove to my local TRUSTED mechanic immediately. He was absolutely shocked at what he saw. I had oil spewed all underneath my car all the way to the rear differential. He said it’s a wonder it hadn’t caught fire with me in it. He had checked the very parts they replaced two weeks earlier-they did not need to be replaced. Period. Wilson County Motors had not only done completely unnecessary work, but had failed to bolt on the gasket, putting my life in danger. THE CONCLUSION: Wilson County Motors paid my mechanic for his work and refunded my charges after a week of hounding them. I continued to demand proof of what tests were run on my car necessitating the work. THEY NEVER COULD PROVIDE ME ANY EVIDENCE OF FAILING A DIAGNOSTIC TEST ON MY BRAKES. I also asked to see the slit in the pipe they replaced. I never heard back from them. THE TAKEAWAY: Avoid this service department. There are honest dealers out there-ask around. More
by CIC
Employees Worked With
