Stephen Moon

This is THE WORST dealership I’ve ever been too. And it’s not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINA not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINALLY the employee (‘Kyle’) reaches out, but only AFTER we called the service dept to figure out why they didn’t update us in 6 friggin’ days!!! THEN ‘Kyle’ lies to me about when they look at the car. Of course I caught him in a lie, and he immediately got on his bike to back peddle. AND let’s not forget that a week prior, you charged me $600 and didn’t even fix the problem. So I had to bring it back. Horrible customer service. Will be taking my business (literally 15 miles out of my way) to the downtown dealership. I’m also getting ready to post on every single page I can about how crap this dealership is. It’s truly astonishing. P.S. this isn’t the first time we’ve taken our vehicle to you. It’s like the 5th or 6th. (check your system). So if you’re thinking I’m just another crazy ‘Karen’, I’m not. You guys just suck that bad. Btw, my uncle is an executive at GM, so it’ll be easy to skip the queue and contact whomever is over your head regionally. looking fwd to it. More

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Renee was very knowledgeable about the vehicles we looked at. Very easy to talk to. Good attitude. Told us about the car we purchased there. at. Very easy to talk to. Good attitude. Told us about the car we purchased there. More

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I am beginning to wonder if I purchased a lemon. 2020 Z71 purchased new 0 miles. 3 times left stranded because it would not start. No one can figure out this $50,000 vehicles problem. $800 a month is Z71 purchased new 0 miles. 3 times left stranded because it would not start. No one can figure out this $50,000 vehicles problem. $800 a month is some serious cash to fork out each month for an American Product that has proved to be UNreliable!! More

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Great Service Department Experience I was very pleasantly surprised at my experience in the service department today. Every employee was pleasant. Especially the gentleman that drove m I was very pleasantly surprised at my experience in the service department today. Every employee was pleasant. Especially the gentleman that drove me to work-I do believe his name was Lebo. The atmosphere was nice as well. Very clean and well kept. I will be back! More

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Always helpful STEPHEN MOON HAS ALWAYS BEEN HELPFUL IN ANSWEREING QUESTIONS AND ADDRESSING OUR SERVICE NEEDS. ALWAYS APPRECIARIVE OF HIS PROMPTNESS TO HELP. IF YOU A STEPHEN MOON HAS ALWAYS BEEN HELPFUL IN ANSWEREING QUESTIONS AND ADDRESSING OUR SERVICE NEEDS. ALWAYS APPRECIARIVE OF HIS PROMPTNESS TO HELP. IF YOU ARE IN NEED OF SERVICE SEE STEPHEN More

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They were the right deal, with the right truck at the right price. They got me a payment I could afford and made sure the truck was in perfect condition before I took delivery. This will be my place to s right price. They got me a payment I could afford and made sure the truck was in perfect condition before I took delivery. This will be my place to shop for a vehicle from now on. Thank you Steven More

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Negligently damaged my car and refused to fix it. Took my Acadia in for power steering pump replacement. Even though they admitted that they had long been aware that leaving Acadias on a frame lift c Took my Acadia in for power steering pump replacement. Even though they admitted that they had long been aware that leaving Acadias on a frame lift could damage the front struts, they took no precautions and ruined both front struts. There is even a bulletin, out since 2012, warning of this issue. They admitted that they knew about the bulletin. They said that it only happened every once in a while. That makes it OK? Now my car is unsafe to drive, and they refuse to fix the damage that they have caused unless I pay them an additional $950.00 plus. So, my car sits on their lot, unusable. More

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Loyal customer for 13 years This morning was another perfect example of why I stay a loyal customer not only with Chevy but this local dealership . Every now and then when a litt This morning was another perfect example of why I stay a loyal customer not only with Chevy but this local dealership . Every now and then when a little crisis happens , the staff are patient, informative and honest . Many thanks to Stephen Moon for his sound advice and calming attitude, and to Mary for the shuttle to and from . The hours are convenient and it’s usually a speedy process . Again. , many thanks for your service . Mary Beth Maroney More

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Great Buying Experience My wife wanted a new car. Randy Legge did a GREAT job of handling her and she ended up with a Buick Lacrosse. She loves it. We have had Cadillacs f My wife wanted a new car. Randy Legge did a GREAT job of handling her and she ended up with a Buick Lacrosse. She loves it. We have had Cadillacs for 40 years but just could not fine one we liked. Matt did a Great job handling the finances and Ric was unbelievably helpful with delivery, especially OnStar. Ric's hand out on OnStar was and is an unbelievable help, particularly how it was numbered and color coated. It was a GREAT experience and my wife loves the car. I definitely recommend Wilson County Motors. Stephen Moon is one of the best service writers I have ever come across. You just can't miss with this dealership. More

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