Wood Nissan Lee's Summit

This dealership sold my daughter a car March 22nd it had issues she told them before she took the car off the lot JT Jeff and Mario are bums they took advantage of a young black female with good credit sold issues she told them before she took the car off the lot JT Jeff and Mario are bums they took advantage of a young black female with good credit sold her a warranty now they're telling her she has to pay half of whatever the car parts and service will cost never ever in my life have I heard of such a thing scam scam sold her a defective car and if you think for one moment we're going to sit by and allow this you're crazy I'm going on every website I can find every website and it's amazing the general manager is never available to talk whoever reads this do not I repeat do not buy anything from these folks hopefully I can help and get them shut down I'm getting a sign to put out in front of their dealership it says don't buy here you guys suck defective vehicles it's a fraud you sell used vehicles don't do anything with them and then sell them to the public you're a disgrace to dealerships that are attempting to do the right thing More

I have owned 4 Nissans and have bought 2 of them from This dealership which has changed names numerous times. I have always taken my cars to get serviced at Wood Nissan, but I will never visit this plac This dealership which has changed names numerous times. I have always taken my cars to get serviced at Wood Nissan, but I will never visit this place again and I will tell everyone that asks never go there. I made an appointment on a Saturday to have my tires rotated and oil changed. The Murano I took was never touched and the window was left down with the key in it. I called at 3:30 to check on it and nobody would answer on several call attempts so I drove there and it was closed. I never heard anything back from them about this. NEVER EVER TAKE YOUR CAR THERE!!!!!!! More

Great service on my car. They got me in really fast. My car is still covered under warranty and they got me in and replaced the defective part. All is good now. They got me in really fast. My car is still covered under warranty and they got me in and replaced the defective part. All is good now. More

Staff are always polite and make you feel welcomed. They get you in and out quickly! The quality of work is excellent as well. I have enjoyed my visits each time They get you in and out quickly! The quality of work is excellent as well. I have enjoyed my visits each time More

The premise is nice, clean and tidy. All the employees are upfront and willing to assist. Jack Spence is and has been very helpful. He’s an awesome person to work with. I couldn’t as All the employees are upfront and willing to assist. Jack Spence is and has been very helpful. He’s an awesome person to work with. I couldn’t ask for any one better than he. He’s great to access the problem and get the work done in the time allocated. More

Robe is very professional and nice. He makes you feel special and gets the job done right. He makes you feel special and gets the job done right. More

I was in and out within 2 hours with no appointment which was great! Nate was great and listened to my issues and got it done! was great! Nate was great and listened to my issues and got it done! More

Service is inattentive and I didn't feel like I was important. Scheduled appointment online for 115k suggested maintenance. I wasn't clear what all that entailed. It ended up being oil change, tire rot important. Scheduled appointment online for 115k suggested maintenance. I wasn't clear what all that entailed. It ended up being oil change, tire rotation, coolant flush, and spark plug change. It seemed they didn't know I was coming. No pricing listed and it seemed like it was made up on the fly. Took 3 hours but that is what was estimated at arrival. Still felt long. More

Buyer beware. Find another dealer. Run, don walk away. Worst car buying experience I have ever had. Called about a car that had been on their website and others fo Find another dealer. Run, don walk away. Worst car buying experience I have ever had. Called about a car that had been on their website and others for several days. Was told, “ We just got that and it hasn’t been thru service yet.” So you take cars on trade and post them for sale before you inspect them? Sounds weird, but okay. Get there and drive the car. Obvious noise from the rear axle tells me the wheel bearing is blown. Plus the muffler rattled like crazy. Clear that they never even drove it. We decide to move forward and write up a deal subject to mechanic’s inspection. Then I find out they want a $1500 fee for “added equipment” which is just a crappy warranty that is only good at their shop. Plus $499 for a documentation fee. Don’t pay these fees, they only exist so they can waive them and make you feel like you’re getting a good deal by only paying the STICKER price. After they waive the B.S. fees, we agree on a price and I put a $500 deposit down. I am told that since it is now sold, it will be the top priority for the service department. This is on Monday, they don’t even look at it until Wednesday and fix nothing. I am told that they want me to have my mechanic look it over before they do anything else. This is code for, “we found a bunch more problems that we don’t want to fix. Maybe you won’t find them.” Well we found them. Too many more to list. We stopped looking after the bill eclipsed $5k. Brought the car back, demanded my deposit be returned. They can’t find my paperwork. They promise to mail me a check. Almost a week later, they still haven’t found it and Marcus texts me wanting to know if the check cleared yet. After I caught Marcus lying to me multiple times, I decide to contact the GM. Big surprise the GM is out of the office. I ask to speak to whoever is in charge and they send the call to Mario. He tells me the check was deposited, then changes his story moments later and says they shredded the check along with my paperwork. Then Mario lies to me and says he never told me it was deposited. These slime xxxxx are unorganized, incompetent liars and terrible salesmen. Never buy from this dealer!! More

Courtesy knowledge of what I wanted expertise on the knowledge of vehicle went out of there way to make sure I was satisfied knowledge of vehicle went out of there way to make sure I was satisfied More