World Car Mazda

Was simple easy and very straight to the point. Ben was very helpful to us. Ben was very helpful to us. More

I am doing the survey for World Car in New Braunfels, Texas which is located in the United States of America. Texas which is located in the United States of America. More

Very pleasant service, was called to make an appointment, gave me a salesman with the appointment, got there greeted by multiple people. The salesman I had an appointment with was busy but another salesman h gave me a salesman with the appointment, got there greeted by multiple people. The salesman I had an appointment with was busy but another salesman helped us out. I've spent 4 hours before when purchasing a vehicle. Here I was there like 2.5 hrs. Acknowledge my fiance and daughter the whole time, unlike previous dealers. More

Service Department -The ABS light and Smart City support lights came on our Mazda 6 after the car battery went dead and was replaced. Dropped the car off to have diagnostics performed, thinking the system n lights came on our Mazda 6 after the car battery went dead and was replaced. Dropped the car off to have diagnostics performed, thinking the system need only be reset as it was fine before the battery quit. What we were told is that after the first diag test they needed to run another diagnostic test and it would cost almost $500.00, which seems to me if you run a diagnostic test you have answers. After this ridiculous quote we decided this shop is not one we wanted to work with and told them we would pick the vehicle up. They said, the first test would cost between 90 and 120. We got to the service dept. and the charge was $133. When we asked why, they told us because they had to run a test for service engine lights and that is more than other lights that come on. We reminded them it was not a service light. Then they used the time of an hour required to run the diag. I get making a dollar, but this is not making a dollar it is another form obtaining a dollar. This is not an honest service department and would strongly suggest you look elsewhere before taking to World Car! More

Great service! Our family has bought many cars from World Car, New Braunfels and they have always come through for us. Kelsey Heath helped us today and she was frien Our family has bought many cars from World Car, New Braunfels and they have always come through for us. Kelsey Heath helped us today and she was friendly, helpful, and attentive. Also, the gentleman who handled the financial information was very clear and thorough in his explanations. I am sorry that I cannot remember his name. Thanks so much! More

Excellent service department. I have taken my RX 8 to World Car several times since moving to New Braunfels. Their rotary engine mechanic is first rate, and the service personnel h I have taken my RX 8 to World Car several times since moving to New Braunfels. Their rotary engine mechanic is first rate, and the service personnel have always been professional and courteous. I would not go anywhere else. More

They Won't Prioritize You My car has been in their shop since April 12, in need of a new engine! It took five days before we found out that we needed to approve breakdown proce My car has been in their shop since April 12, in need of a new engine! It took five days before we found out that we needed to approve breakdown process of the old engine and we didn't find this out until my wife called and asked for an update. ON APRIL 30 they began the breakdown process of the engine. The new engine arrived to the dealership last Tuesday and after we have been told repeatedly that we are being prioritize found out today that they needed to order replacement parts!!! No one offered us a rental, we were only ever told "Kia does not have a loaner program sorry". It will still be another week and a half before we can get our car back and that's if we are lucky! I am tired of all the broken promises of "We'll call you right back, you're a priority, we want to get you back in your car ASAP." etc. I am not blind or dumb. I know what is going on here. The dealership is stalling because it is warranty work and the worst case for them is that my wife and I are without car for however long they want to make us. WE DO NOT FEEL LIKE WE ARE CONSIDERED CUSTOMERS OR CARED FOR ONLY THAT WE ARE AN INCONVENIENCE TO THEM!!!! More

Worst customer service ever! Worst customer service! If I didn't love the car I purchased I would have walked away. The employees were cocky and not helpful. They were supposed Worst customer service! If I didn't love the car I purchased I would have walked away. The employees were cocky and not helpful. They were supposed to clean my car all they did was vacuum and wash cup holders were dirty seats had stains on it i for sure thought they would have cleaned it. I've called several times for copies of our paperwork and never received it they wouldn't give us copies they day of. They took forevever for everything to be done it should never take 5 hours to buy a car. I wouldn't shop here again. More

Do you want to be treated like cattle headed to slaughter! I purchased a car from this dealership, it was the WORST experience ever! I had a 2014 Mazda3. They called and have me the spiel about getting a new c I purchased a car from this dealership, it was the WORST experience ever! I had a 2014 Mazda3. They called and have me the spiel about getting a new car for the same payments. When i arrived, I looked at some of the new models. I wasn't offered a test drive. I wasn't given any deals, incentives, rebates, or loyalty deals. They have me a higher interest rate and a longer term for my loan. Granted, I was tired from working all day, but I was not treated well at all. When I went back to get car washed because it hasn't been cleaned because it was 10pm when I finished, the sales manager asked how I liked the car. I said I didn't. He didn't know what to say. I explained all the issues I had with the car. He still had nothing to say. I tried to get my old car back but couldn't. The dealership manger was also not helpful. He basically said it's buyers remorse and too bad. The only reason I went here was because when I bought my 2014, I was treated with respect, and all my questions were answered, and I felt good about my purchase. I was happy. Apparently, the change in personnel is all about treating people like cattle going to slaughter. Get everything you can while you can. There's no relationship development. I would NOT recommend this dealership to ANYONE! More

Sales guys OK----Service, not so good Routine maintenance takes way too long. Our last visit for oil change and tire rotation took more than three hours. How long would it take if we ha Routine maintenance takes way too long. Our last visit for oil change and tire rotation took more than three hours. How long would it take if we had a serious mechanical problem? I did make an appointment. We bought the car new last year and they promise free oil and filter changes for I think two years. That small benefit is not worth dealing with the service department. If you show them required maintenance in the owners manual they argue about doing the work. If they do agree to the work you will be waiting a LONG time. I will pay for oil changes myself and get it done at Legend KIA which is about 10 miles south on IH 35. The brakes seemed to be grabbing and I took it to Legend KIA. Very professional, friendly staff and it was finished before the projected time. Guess where I will be taking my KIA in the future for maintenance and buying my next KIA? More