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50 Reviews of World Volkswagen - Service Center
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October 26, 2017
went for my first service(oil change) everything went smooth...in & out,,,the way i like it....plus a follow up call from marsi..ty everything went smooth...in & out,,,the way i like it....plus a follow up call from marsi..ty More
by DENNIS SWARBRICK
Employees Worked With
Helpful August 28, 2017
Setting the bar of what a dealership should be So after taking my car to my local ny vw mentioned the chk engine goes on and than shuts off every so often. When I brought it to my dealer of course So after taking my car to my local ny vw mentioned the chk engine goes on and than shuts off every so often. When I brought it to my dealer of course it went away. Asked to look at it and they performed my 50k service and said no issues w/ the car. Sure enough turns out 2 days later the engine light goes on again. Being at the jersey shore for the weekend I decided to go to my nearest vw dealer. Ended up @ world vw. I walk in no appt. my chk engine light was on but than when I got there it miraculously went away, I'm thinking here we go again. I figured may as well let them look at it. Dylan greeted me w a smile and asked if I mind waiting for a half hr as they were busy. I tell him sure nothing bothers me more than a chk engine light on my gti. Now my '12 gti is out of warranty being it has 54000 miles but I was willing to pay for the repair being its a vw authorized dealer. So the tech scanned some codes and turns out my intake manifold went bad (why the ny tech didn't find that not sure). I'm thinking how much is this gunna set me back? Dylan shared the great news that its covered under warranty and they have the part in stock. He did say its 4 hrs of labor so I would need to leave the car the rest of the day which I didn't mind as I wanted it fixed. Just as I'm about to call an Uber Dylan arranged a driver to take me back home. sure why not spent the next few hrs at the beach and 430 I get a call from Dylan that his driver is on the way to take me back to the dealer! Coming from an overpopulated ny dealer I became accustomed to lackluster customer service. These fine folks really setting the tone, coffee, bagels chips and most importantly the feeling that they really do care. So for my next service its worth an hr drive for me and guess what...next summer when its time for me to trade in my gti for a golf r guess were ill be going...straight to world vw Thanks for a pleasant experience More
by bmwminirc10
August 17, 2017
Awesome service department I have had my VW GTi for almost 4 years and have 116,000 miles on it. I have had it serviced at world the entire time. They keep the vehicle running l I have had my VW GTi for almost 4 years and have 116,000 miles on it. I have had it serviced at world the entire time. They keep the vehicle running like it's brand new. Lauren Daidone Is my service advisor and she is one of the most knowledgeable VW employees I have ever met. She is always looking out for my best interest. Lauren always makes sure I get the best service that is possible. She is the reason why I go back to World. Also Lyndsey PeQueen Who is always there to make sure I get my vehicle in when Its convenient for me. Also takes care of all my need if I am without my GTi. I would not go anywhere else to have my VW serviced More
by JohnPArndt
Employees Worked With
Lauren Daidone, Lyndsey PeQueen
August 04, 2017
Quick attention We purchased a used Jetta in February and had minor issues in the first few months. I was very pleased with the response of the service team to resolv We purchased a used Jetta in February and had minor issues in the first few months. I was very pleased with the response of the service team to resolving them. I went in to the dealer expecting to have to argue and beg to fix my problems, instead they were handles quickly and with a smile. I would recommend purchasing and servicing your car at World Volkswagon! More
by happyinredbank
Employees Worked With
Jason Forster
August 03, 2017
great service advisor very respectful of my wants and desires. explained everything in great detail of the service that my vehicle needed ,he took very good care of my car very respectful of my wants and desires. explained everything in great detail of the service that my vehicle needed ,he took very good care of my car and myself. he had the car back when he promised More
by shead
Employees Worked With
July 20, 2017
Repair of 2009 Beetle When we dropped the car off, we where immediately assisted by the intake person whom was very efficient in asking what we wanted and explaining how th When we dropped the car off, we where immediately assisted by the intake person whom was very efficient in asking what we wanted and explaining how they can help us. ( He even saved us money by repairing a the under carriage instead of just selling us a new piece.) They where quick to diagnose the problem and called us to let us know what it was and how much it would be. They repaired the car quickly, and we had it back within a day in a half. That was more so because we also had it detailed for a very reasonable price. More
by Evelyne
Employees Worked With
July 17, 2017
Above and Beyond This service team delivered as promised. I was told exactly what the problem was after the diagnostic, what part I needed, when the part would arrive, This service team delivered as promised. I was told exactly what the problem was after the diagnostic, what part I needed, when the part would arrive, the exact price, and when the service would be completed. When the part arrived, I scheduled a service day and was told it would be done by the end of the day. At the end of the day, the team had some unexpected complications arise with the job, but this didn't stop them. They continued working on my vehicle after closing time! Almost an hour after closing time they finished fixing my vehicle, and now it works better than I expected. I am pleased with their dedication, professionalism, and commitment to doing the job right! I recommend them without hesitation. More
by map18
June 28, 2017
Great service. VW of Neptune was on time courteous and informative. Dylan offered discounts for some of the service. He gave me several options for tire replace VW of Neptune was on time courteous and informative. Dylan offered discounts for some of the service. He gave me several options for tire replacement. More
by Mzellie
Employees Worked With
June 22, 2017
Always satisfied I was one of those people who never took my car to the dealer for service. When I bought my Passat in 2013 I started using World VW, and have been so I was one of those people who never took my car to the dealer for service. When I bought my Passat in 2013 I started using World VW, and have been so satisfied that I now own a Jetta, too, and I am planning my purchase of a new Atlas in the near future. World VW rocks! The service here is excellent! More
by Indy
Employees Worked With
Jason Forster
June 19, 2017
Quick and easy I got there at 8 for my first oil change and was on the road by 9. Great waiting area. Great service No appt needed. I got there at 8 for my first oil change and was on the road by 9. Great waiting area. Great service No appt needed. More
by Yup
Employees Worked With
Lauren Daidone
