Yates Buick GMC INC.

I am very pleased with the service my car and I received from Yates BPG. I purchase the Pontiac Montana, new at Yates is March, 2004 and Yates has provided all service on the vehicle. I will continue to u from Yates BPG. I purchase the Pontiac Montana, new at Yates is March, 2004 and Yates has provided all service on the vehicle. I will continue to use Yates BPG for all purchases and service because of the friendly, expedient and thorough service provided. I appreciate being advised of any possible future defects observed by Yates during the service. More

I have gone to Yates for the last 2 years to service my 2006 Chevy Malibu and every time, I have had a GREAT experience. From having my 75,000 mile check up, new brakes installed, down to my normal oil cha 2006 Chevy Malibu and every time, I have had a GREAT experience. From having my 75,000 mile check up, new brakes installed, down to my normal oil changes, every time it has been great experience. I have scheduled appointments online and over the phone and I have never had to wait. I only have positive praise for Yates and its employees. More

I scheduled my first oil and filter change as well as the auto butler paint protection system via the web approximately one week prior to my requested date. The date as well as the requested time of my arr auto butler paint protection system via the web approximately one week prior to my requested date. The date as well as the requested time of my arrival was accepted by Yates and Derek was ready to check me in with no delay. The work was done by noon and I was on my way. Upon arriving home, I checked the Enclave out and everything was to my expectation. More

Although it is never a fun task to have your vehicle serviced, the customer service at Yates is always superb. I bought my vehicle from Yates in January of 2009 and have been overly satisfied with the t serviced, the customer service at Yates is always superb. I bought my vehicle from Yates in January of 2009 and have been overly satisfied with the treatment I have received from sales to service since then. With my schedule so busy, it is hard to find a time to bring my car in for service, even for something as simple as an oil change. This past week Derek was a huge help in getting my car completed in a short amount of time and made it look brand new as well. Thank you to all at Yates and keep up the good work! More

I bought a new Terrain from Yates. They have the best customer service I have seen anywhere. They met and exceeded my financial needs. I would highly recommend this dealer to anyone looking to buy or jus customer service I have seen anywhere. They met and exceeded my financial needs. I would highly recommend this dealer to anyone looking to buy or just get their vehicle serviced. When I bring my Terrain in for servicing, I am always greeted promptly and courteously and my vehicle is always in and out quickly. More

I have a Chevrolet, not Buick,Pontiac or GMC Truck! But, I have had excellent service at Yate's despite that fact for 10 years now. Derek was new to me, but I am here only six months per year. He provided I have had excellent service at Yate's despite that fact for 10 years now. Derek was new to me, but I am here only six months per year. He provided my LOF needs and advised me of a Warranty service my auto needed. All covered! I will return in Fall '10 for additional needs. And, I trust that Derek is again my Service Provider. Ken Watson, Owner of 2010 Chevrolet Malibu More

My wife and I purchased our third GMC in six years from Yates today! We have had nothing but the best service from Shane on oil changes and general service to our vehicles over the past six years. He is v Yates today! We have had nothing but the best service from Shane on oil changes and general service to our vehicles over the past six years. He is very pleasing to deal with. Mark Bachelor has sold a second new vehicle to us: the first was a new '06 Savana 3/4 ton van and today we purchased a new '10 Denali. Mark is a very fine gentleman and strives to please us during our purchase and whenever I'm in for service. The third vehicle, '06 GMC 3/4 ton 4x4 was sold to us by a salesman named Eric who no longer works there. The shuttle driver Josie is a sweetheart and that service to me is very important when our vehicles go in for any kind of service. We are so glad GM decided against closing down this dealership. The store is only 8 miles away and we feel an established professional customer friendship with several employees. It ain't the buildings that sell cars, it's the people working in those buildings that make the difference. These three employees make the difference. More

My CD player ate my CD!!! Literally - it wouldn't give it back. So I took my car in and Joe was my service writer. Very friendly, knowledgeable... but unable to make the call as to what to do. So he ca it back. So I took my car in and Joe was my service writer. Very friendly, knowledgeable... but unable to make the call as to what to do. So he called in the Service Manager, Barrie. They had their guy take out the whole unit (which had to be done to preserve the natural wood trim on the face, since it can't be matched exactly) and sent it off to have my CD extracted and sent back. The whole thing took maybe 15 minutes. They had a new CD player in my vehicle the next day, and the CD itself back in my hands within a week. Very nice folks. Even did a Mapquest search for me for where I was headed when I left. More

GM is either changing their motive around taking care of the most important person "THE CUSTOMER" or YATES is doing an Excellent Job on their own! Either way, I had an excellent experience during my last v the most important person "THE CUSTOMER" or YATES is doing an Excellent Job on their own! Either way, I had an excellent experience during my last visit to the Yates Dealership for warranty work on my 2008 Acadia. Steve Ross was amazing in accomodating my needs and his positive outlook and professionalism was outstanding! He deserves employee of the month in my book! Keep up the Great work, and lets bring the customers back to General Motors! JEFF More

I can not say enough about Yates. This is the 2nd Pontiac I have bought in 5 years. I only take it to Yates for service. The staff is courteous, helpful and when they say they are going to do something they I have bought in 5 years. I only take it to Yates for service. The staff is courteous, helpful and when they say they are going to do something they do it. I would highly recommend this dealership to my family and friends. More