See Steve Hatwig & Mart Hurst for your new truck experience - Partner411
I was treated friendly and respectful in making my new truck purchase. Steve and Mart both made sure they could help me without being pushy and provide all the amenities I required a new truck.
Great Experience - RonMc
First car purchase since 2002 and have always hated the process. This time we dealt with Trent Jones at Allen Tillery Chevrolet.
The process was simple, he listened to our needs and to our requirement and went to work finding exactly what we needed. We came in thinking that for the payment we could afford we would have to buy a used vehicle but Trent found a step up from that. He found us a Chevy Traverse that had been used as a courtesy car that had only 2000 miles on it.
The deal was a good one as it was marked down for that reason.
By that afternoon we were driving home in our Traverse. This vehicle is primarily going to be driven by my wife for her everyday running around and she says, I LOVE THIS CAR.
Great Experience at Allen Tillery Chevrolet.
Buick Regal - 1cat2dogs
I have already told people to go there, great service and very helpful, did not push me into buying will now only buy cars from Ben Eddings
Great experience - Funlovinguy
Was very satisfied with my experience, everyone was courteous and professional. John Kirby worked at getting the best possible deal for my wife and I
Excellent - Phyllis Morgan
Good people to work with. Great service. All staff are very friendly and accommodating. Nice clean environment. Willing to work with you. Strive to have satisfied customers.
2016 Jeep Cherokee - Amy1
We are so happy with our recent vehicle purchase! Everyone at the dealership was so kind and helpful! They all made buying our daughter's first car a great experience!
Sales Team - Lorraine Bach
The Sales Team was professional and courteous. They negotiated an excellent price on a new car for me. I am very grateful to Tyler and Jeremiah. It's not often consumers describe purchasing a new vehicle as enjoyable, but my experience was extremely gratifying.
A good experience - T S
Ask for Ed Bayles in sales to make your buying experience easy and pleasurable. He is the reason I buy at Everett Chevrolet. All of the people we dealt with were nice to us and we were treated with respect.
Great experience.....I will be back - Lisa Little Pickle
Great experience.....i will be back when i need another car! I felt like i knew Dave Dailey forever when i first called to discuss a car! I will be recommending highly to friends and family...thanks.
Best car buying experience EVER! - Dicedame
I always hated buying a new car. I hated the unending negotiations where I got ticked off and left, and then the salespeople would call back in a few days and on and on it went. And then I met Chris Oates. What a difference he made! Instead of talking, he listened. Because he listened, he found the perfect vehicle for me. He was so knowledgeable about every feature and could explain how this vehicle compared to other models which was meaningful to me because I had been looking at similar units. Best of all, I asked him to give me his best price the first time around so I could decide yes or no.... one time. Granted, I advised him up front of the kind of incentives/discounts I was expecting and when we sat down, he explained in detail the steps they had taken to meet my budget requirements. I have to say I was extremely impressed. I really felt he tried to make the whole process an easy one and it resulted in a financially easy decision for me to make because I felt we had made a fair deal. I have to say hat's off to Shelly (financial mgr) too for being so thorough and helpful in getting everything done on the paperwork. For a great buying experience, a good deal, and gracious people..... I highly recommend this place.
I was so very pleased! - Love my Buick!
I was visiting Fayetteville & the brakes failed on my Buick. AAA towed the car to closest Buick dealership, Superior Buick GMC. Every staff member I encountered from first phone call through paying my bill & driving off was courteous & knowledgeable. They made my experience as pleasant as possible. I was delighted!
Too busy with personal Business - Jamee
Every time I go there, they are always no one at the service desk when I walk in.
This time it was just before the holiday and everyone was talking about what they were going to be doing on the fourth. Too busy with personal items.
Did not answer my question. Asked about a light on my dash. Said they did not know. Rushed through the check in so they could continue talking about the holiday coming up.
Walked someone while going to the bathroom, did not even speak, but they were also talking about the fourth.
Don't take your car there before a major holiday. Did not even check the air pressure in my tires, but said they did.
One tire had 24 lbs, should have aired to 35
Poor customer service - Sherry Irons
I was using the online service, and asked to work with the salesman that my dad recommended. Service started out good, but then the next day I started getting ignored and then the salesperson wouldn't talk to me at all.
Remote purchase - MarkE&J
We purchased a vehicle from Cabot and worked with our Salesman Tony Washington. We couldn't have asked for a better experience and a salesman that was very detail oriented and very attentive to our litany of questions. We never purchased a vehicle that was so far away. Tony made it so simple with low stress and the delivery and paperwork side was made all too easy. If your looking to purchase a new vehicle, we highly recommend working with Tony and the Crain team in Springdale.
no service - Ellie1213
Went in to test drive and I to buy a suburban. Walked in and no one said hello nor did anyone make eye contact. Several staff were visiting with each other so it wasn't that they were too busy. After we stood for a long time we left. Terrible service - wanted to support business in Siloam - We will make our purchase elsewhere.
Central GMC terrible customer care - joeknows
If you have a problem, you're on your own. THERE IS NEVER ANYONE TO TALK TO. You get transferred, put on hold, messages aren't returned, you can even stop by in person and get nothing. Worst customer care I had ever experienced.
Beware of Gwatney GMC "Service" Department!! - DannyC
Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.
Disrespected my offer - kirkcybulski
I contacted Crain about truck I was interested in. I did some research on the vehicle and made a fair offer. They disrespected my offer by suggesting I consider a vehicle more in line with my budget. Frankly I am qualified to buy any car they sell. I made a fair offer on a particular vehicle and they insulted me with their comments. They could have just said thank you for your offer and left it at that. Kirk Cybulski, Cabot, AR
Harry Robinson Buick GMC