New Buick Encore - Anna
Brought my mom in to look for a new car. Worked with Steve Hatwig and he was so patient with her and made it a very good experience for her. Everyone at the dealership were so friendly. This is where we will go from now on. She loves her Encore and said it drives like a dream.
Outstanding Advice and Help - catofoster
Arrived back home after extended vacation to find a "dead" Traverse in garage. Tried everything I could think of without success. Called Eric in Service Dep't and he provided professional advice and suggestions for solution to the problem. I took his suggestion to let dealer come out and tow auto into their place to correct problem and to also take care of "recall" on auto. Technician Mike came out and was extremely professional in the way he loaded auto and just left me with a "good feeling". Picked up auto after 1:30 pm and I knew they would keep all weekend. To my surprise, two hours later, I received call that car problem was corrected and "recall" taken care of and was ready for pickup. I did and everything was perfect. Thanks to Eric and Mike and to the dealership for excellent service. I will highly recommend to anyone.
always excellent service - tcooper
Best Service after the sale. Always go above and beyond what is asked of them. The remodel is very nice, and comfortable. The salesmen are very professional as well.
Top Notch! - MahiraAlmas
Since day one the awesome experience and atmosphere has kept me in awe! From Customer service to Service has been very peasant, indeed! Always smiling!!
Great experience.....I will be back - Lisa Little Pickle
Great experience.....i will be back when i need another car! I felt like i knew Dave Dailey forever when i first called to discuss a car! I will be recommending highly to friends and family...thanks.
Everybody Won - Diane
Doug was professional, courteous, knowledgeable about the GMC Terrain SLT. He persisted with his sales manager, without being pushy, to successfully negotiate a satisfactory deal.
First time service customer, very satisfied! - TheHalfbreed
Out of state first-time (service) customer but treated as a lifetime customer. Performed service work on my 2011 CTS V Wagon, complimentary fluff wash, and provided a very convenient waiting area. Charles and his service team were excellent.
no service - Ellie1213
Went in to test drive and I to buy a suburban. Walked in and no one said hello nor did anyone make eye contact. Several staff were visiting with each other so it wasn't that they were too busy. After we stood for a long time we left. Terrible service - wanted to support business in Siloam - We will make our purchase elsewhere.
4 1/2 hour oil change - disappoint customer
9/16/2016 I had appointment at 10:30 am to have my oil change and tires rotated and a seat bottom replaced on my 2016 GMC denali . I drove away after 3:00 pm very disappointed how everything was handled.
While I was getting my oil changed I was looking at new 2017 Gmc Denali and Josh King came up a saleman for Central Gmc and saying he like to work out deal on a trade this was about 10:30 that morning. I have bought a new truck the last 3 years and bought the 2016 Denali from Central GMC .We negotiated several prices I keep going up on my offers to try to make the deal this lasted for several hours while I was suppose to be getting my oil changed. I shot one last offer within $750.00 of their price and they wouldn't come down. So back to the season my truck took so long to be work on Josh the sales perons had told the people working my truck that he had traded for for my truck and it was their truck so the shop put the truck on the back burner thinking it was their truck so it wasn't no hurry to get the truck done. Which the trade had not been finalized so Josh King I'm very diappointed in the way you handle business. So I drove off very angry in this whole ordeal ,I got down the street and my phone rang it Central GMC wanted to make it right with me. They offered another price to additional $500.00 off, now the price was down $250.00 dollars with in what I originally offered ( Let ask you what you would of done?) .They still couldn't swallow their pride in made it right and accept my original my offer. If they would offered this deal 4 1/2 hours ago I would accepted it. So Josh King good luck in the future sales. We all learn from our mistakes and remember your customers are your future if you want to make living as a sales person.
Disrespected my offer - kirkcybulski
I contacted Crain about truck I was interested in. I did some research on the vehicle and made a fair offer. They disrespected my offer by suggesting I consider a vehicle more in line with my budget. Frankly I am qualified to buy any car they sell. I made a fair offer on a particular vehicle and they insulted me with their comments. They could have just said thank you for your offer and left it at that. Kirk Cybulski, Cabot, AR
Beware of Gwatney GMC "Service" Department!! - DannyC
Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.
Service is horrible - Ashley H
We bought a 2012 GMC Acadia in April 2016. Upon purchase the rear wiper arm was gone and there was trash and dirt in the seat tracks (horrible detailing job). We were told by the finance manager that they would not replace the rear wiper arm even though it was missing BEFORE we signed the papers. This Acadia was parked on the front line in this condition. They ended up replacing the wiper for us. The day that was done for us they were also supposed to reapply the polysteel coat, but failed to do so although it was in the work orders. I had to go back the next week to have that done and was told it would take about 2 hrs, however after 3 hrs and no phone call I called only to find out that they had only done the inside and said it would be a couple of hours still.
Today I went in for an oil change and to have the rotors turn only to be told that it was going to cost almost $600 for the new brake pads and rotors when we can get everything to do ourselves much cheaper! I was supposed to have a loaner for the day and when I got there I was told that I had not been scheduled one even though I had talked to them about it, they had to scramble to find me one and even then almost didn't give it to me "because it's a truck", I grew up on a farm and I continue to drive trucks all the time while pulling a trailer.
I will NOT BE using them again, I will find another GMC dealer to do all of my warranty work and oil changes!
Used Vehicle Fraud - Cnsumrprtect2015
Purchased a used Suburban from the Orr dealership in September of this year & it has been the worst vehicle purchase I have had out of 26 auto transactions I've had in my life. Test drove this SUV & all seemed to be okay; however, after handing the dealership the full amount agreed upon in cash, I drove off the lot & by the time I reached my residence just 17 miles away, there were no brake lights, front air conditioner quit working, fuel gauge quit, driver information system begins to display that 4WD needs service, stability track needs service, tire monitoring needs service along with 7 other issues. Orr refuses to do anything at all to fix the SUV or make this right in anyway shape or form. This is used car fraud as it's clearly stated by law.
Great experience here. Just purchased 2012 Denali when I... - jlcrabt
Great experience here. Just purchased 2012 Denali when I was just looking at basic Yukon models. Sales Consutlant Bill T. understood my needs (and wants) and he made it happen keeping my family on budget. With all of that said he went a step further and worked with parts to help me accessorize to make my Denali unique and affordable. I shopped around and the others threw gimmicks at you but Everett Maxey in Bentonville just made it happen and honestly surprised me with their customer service. Thanks, I ll be back.
VIP Sales Consultant
Harry Robinson Buick GMC