Great - Happy bug
Was very patient. Helpful with all my questions and concerns. Stuck with me thru the whole process. Was very polite and kind and informative and very very patient
The best experience (Period)!!! - Merica
I live outside of Chicago in the northern suburbs. Everett had a truck I was interested in. I worked with Rich Duggy, a great guy. Rich was extremely efficient, helpful, and to-the-point without all that nonsense that can occur when looking for a new vehicle. Call this guy and this dealership if you are in the market!
Top Reviewed Specialists At This Dealership
Outstanding Advice and Help - catofoster
Arrived back home after extended vacation to find a "dead" Traverse in garage. Tried everything I could think of without success. Called Eric in Service Dep't and he provided professional advice and suggestions for solution to the problem. I took his suggestion to let dealer come out and tow auto into their place to correct problem and to also take care of "recall" on auto. Technician Mike came out and was extremely professional in the way he loaded auto and just left me with a "good feeling". Picked up auto after 1:30 pm and I knew they would keep all weekend. To my surprise, two hours later, I received call that car problem was corrected and "recall" taken care of and was ready for pickup. I did and everything was perfect. Thanks to Eric and Mike and to the dealership for excellent service. I will highly recommend to anyone.
Excellent Service and Friendly People - mriggs
Very pleasant to deal with. All the staff is very friendly. They are all about satisfying the Customer, not only with sales but other services as well.
Top Notch! - MahiraAlmas
Since day one the awesome experience and atmosphere has kept me in awe! From Customer service to Service has been very peasant, indeed! Always smiling!!
Great experience.....I will be back - Lisa Little Pickle
Great experience.....i will be back when i need another car! I felt like i knew Dave Dailey forever when i first called to discuss a car! I will be recommending highly to friends and family...thanks.
Everybody Won - Diane
Doug was professional, courteous, knowledgeable about the GMC Terrain SLT. He persisted with his sales manager, without being pushy, to successfully negotiate a satisfactory deal.
First time service customer, very satisfied! - TheHalfbreed
Out of state first-time (service) customer but treated as a lifetime customer. Performed service work on my 2011 CTS V Wagon, complimentary fluff wash, and provided a very convenient waiting area. Charles and his service team were excellent.
no service - Ellie1213
Went in to test drive and I to buy a suburban. Walked in and no one said hello nor did anyone make eye contact. Several staff were visiting with each other so it wasn't that they were too busy. After we stood for a long time we left. Terrible service - wanted to support business in Siloam - We will make our purchase elsewhere.
Stood behind their word. - Happy family
Made the deal based on the internet price, gave me a fair value for my trade, and gave me an excellent finance rate. We love our new Yukon and are happy about the experience we had at the dealership. Ed Williams was our salesman and he was very courteous and transparent. There was no shady dealings and we left feeling good about the deal we got. The body shop and the service dept. also took care of our needs, and provided us with a loaner vehicle.
4 1/2 hour oil change - disappoint customer
9/16/2016 I had appointment at 10:30 am to have my oil change and tires rotated and a seat bottom replaced on my 2016 GMC denali . I drove away after 3:00 pm very disappointed how everything was handled.
While I was getting my oil changed I was looking at new 2017 Gmc Denali and Josh King came up a saleman for Central Gmc and saying he like to work out deal on a trade this was about 10:30 that morning. I have bought a new truck the last 3 years and bought the 2016 Denali from Central GMC .We negotiated several prices I keep going up on my offers to try to make the deal this lasted for several hours while I was suppose to be getting my oil changed. I shot one last offer within $750.00 of their price and they wouldn't come down. So back to the season my truck took so long to be work on Josh the sales perons had told the people working my truck that he had traded for for my truck and it was their truck so the shop put the truck on the back burner thinking it was their truck so it wasn't no hurry to get the truck done. Which the trade had not been finalized so Josh King I'm very diappointed in the way you handle business. So I drove off very angry in this whole ordeal ,I got down the street and my phone rang it Central GMC wanted to make it right with me. They offered another price to additional $500.00 off, now the price was down $250.00 dollars with in what I originally offered ( Let ask you what you would of done?) .They still couldn't swallow their pride in made it right and accept my original my offer. If they would offered this deal 4 1/2 hours ago I would accepted it. So Josh King good luck in the future sales. We all learn from our mistakes and remember your customers are your future if you want to make living as a sales person.
Disrespected my offer - kirkcybulski
I contacted Crain about truck I was interested in. I did some research on the vehicle and made a fair offer. They disrespected my offer by suggesting I consider a vehicle more in line with my budget. Frankly I am qualified to buy any car they sell. I made a fair offer on a particular vehicle and they insulted me with their comments. They could have just said thank you for your offer and left it at that. Kirk Cybulski, Cabot, AR
Orr Chevy Searcy Of Arkansas (Brian E.) - R STRONG
I originally sent an intrest online after business hours.Next mourning got a response by call that I missed, but instead of a the salesman blowing up my phone i received a friendly text telling me his name and he appreciated my intrest and to contact him at my earliest convience by phone or text which ever was best for me.It was really nice to see that my time was important as well.Well Brian's whole approach and commitment on getting us a car that we be able to keep and build credit up oh yeah a car that we also love.It only took him 8 hours to find us a car that will benefit our future.So if you go anywhere else im sorry that ALL YOU WILL GETTING IS A CAR..
@ORR CHEVY OF SEARCY you get more than that..thanks STRONG FAMILY..
Beware of Gwatney GMC "Service" Department!! - DannyC
Absolutely Horrible repair shop to do business with. I cannot speak for the sales department because I did not purchase my vehicle from there, this review is specifically for Gwatney GMC "Service" Department. Gwatney will quote you prices for repairs when nothing is wrong with the vehicle. Ended up with shock and strut parts, that cost roughly $250, that I was told needed to be repaired on my car. Got a second opinion, and that was not the case! Shocks and struts were just fine on my vehicle. Needed a transmission flush, a normal service that has to be performed on the vehicle and the "technician" failed to put enough transmission fluid in my car. This could have caused major damage if I didn't pay attention to the faint rattling noise coming from my hood. Also, careless mistakes such as leaving the cap off of the oil reservoir after draining the oil, is an amateur mistake that I don't expect "properly trained" technicians to make. They called themselves replacing the thermostat, and the engine went completely hot after a few days. They said the end part of the hose was shot. Interesting part about this is that the hose is physically removed by from the radiator by the technician when repairing a thermostat. I was able to pull over at a repair shop, lucky for me, that was able to identify the problem without even having to put a hand on anything. There it was, clear as day that the hose was no longer attached to the radiator. When the dealership got the vehicle, I was then told that this occurred because the hose piece was "worn." What trained mechanic puts a worn out hose back on a vehicle?? Instead of the service manager accepting responsibility for the mistake, he tried to blame it on a "worn radiator hose," instead of maybe taking into consideration that it may have not been attached properly, nor securely. Additionally, the service manager, David Sample, tried to go back on an agreement that I'd only have to pay for half of the cost of the radiator.....if Gwatney was not accepting any responsibility for the issue I'm not sure why they would propose that I don't have to pay for labor or any other associated costs for the repair except if I only pay half for the supposedly now damaged radiator? The most unprofessional part of the event is when Mr. Sample initially wanted me to only pay for 1/2 the cost of the radiator. When I came in this morning to pay for half of the cost of the radiator, and pick up my vehicle; he was angry because I had filed a complaint due to the lack of professional service. I had to get the cops involved. The sad part is that all of this happened and the service representatives were all aware of exactly what was agreed upon the day prior. I asked the "Service Advisor" Jonathan Manek, about the higher charge twice, and he did not provide an answer until I got the cop involved. Previously he kept saying I needed to speak with "Mr. Sample" about the price difference, but began to sing a different tune when the cop showed up. The price of the radiator on the printed receipt that was handed to me was $300. However, there was a yellow sticky note that had "Cust-$198," nearly 2/3's the cost of the radiator on the receipt. I was told I only had to pay half the price of the radiator by the "Service Manager," Mr. David Sample. After about 10 unnecessary minutes of both Mr. David Sample and the "Service Advisor" Mr. Jonathen Manek going back and forth with me over the cost discrepancy that I was originally quoted, Mr. Sample caved. He stated that he was aware that I contacted GM, and I'm not sure if that is possibly the reason why he decided to renege on the original agreement. I kept the receipt with the yellow sticky note attached that proves their outright dishonesty and deceit, and how they are perfectly okay and willing to try to get over on customers. I highly advise that anybody who wants to maintain their vehicle in working condition does NOT conduct business with Gwatney GMC. They are bad for business, and their lack of good service and outright lack of professionalism is reason enough for me to never ever let these people near this vehicle or any other vehicles I may purchase in the future. This business is being reported to the Better Business Bureau, and there was a complaint made to GM. Please spare yourself the trouble, and go to a reputable service and repair shop. I don't ever want any customer to have to go through what I went through at Gwatney GMC "Service" department.
VIP Sales Consultant
Harry Robinson Buick GMC