30 California FIAT Dealers

The salesman was great. - casa47ss

The salesman was great. The car was ready after we completed the paperwork. The price didint change. I would buy here again.

Absolutely the worst post-sale support. - Disgruntled Client

Absolutely the worst post-sale support. They forced me to buy OPTIONAL components explaining that they had been pre-installed and hence not optional. Most importantly, they NEVER provided activation code for location device (one of the "options") which now almost a year later I am still trying to get. While the car is great, I see no reason for anybody not to go to the Glendale or Santa Monica locations where they care about their customers. 04/17/2024 - MAJOR UPDATE. What a difference a new management makes! In my original review I rated them with 1 star, as the previous management and sales staff were not good. That said, with Mark Thomas, as a new GM, everything turned completely around: I got the best complimentary first year service along with the royal treatment. Today I also got my long-fought for refund for the tracking device which was shoved down my throat by previous management. Mark being extremely busy was very responsive and understanding. Also I would like to acknowledge Nevaline from Finance who cut me a refund check and also offered help if I needed anything. Now I can only hope that the new car will turn out to be as good as their new management!

We sold two used cars through this dealership and it was - Finfel

We sold two used cars through this dealership and it was so easy. I needed a price for the two which was higher than the Kelley blue book and they were able to make it happen. And since we had a hard deadline (flights !) they made sure we were all ready to go when we dropped the cars off the checks were already ready. Hillary was a star and kept in touch by text which made it so easy and phone when I needed. Thanks !

I am here to express my gratitude and satisfaction for - Robert Green

I am here to express my gratitude and satisfaction for the exceptional service I received during my recent purchase of a 2023 Jeep Gladiator Rubicon from your dealership. Outstanding service! Very happy with the purchase of my car. I have purchased a few vehicles from here over the years, and they have all been reliable.

We left another dealership because we did not like our - lakerloverrs

We left another dealership because we did not like our sales guy. When we came in JD greeted us with enthusiasm and respect. He asked us a few question's about what we want and he led us to our 2022 Jeep Wrangler. It has everything we want and more. We had a great time and there was no hassle or pressure.

Amazing experience - Tkrod4

I was looking for a Dodge Journey and they had four. I had priced other dealers and they beat their prices by 2,000 dollars. It was super fast an easy. And the sales associate was super nice. I was in and out in an hour.

Scheduling is easy and the timeliness of service is... - suzanne

Scheduling is easy and the timeliness of service is satisfactory. Check in as always easy. Of course I miss having the shuttle available and I know it's because of covid, And I'm sure it's difficult for the dealership as well. I bought my Jeep here in 2014 and one of the big reasons for me was to be able to get service done when needed, and I am seldom disappointed. There have been issues in the past that my service advisor George always works to resolve them.

Great little car, fun to drive - Dolson

We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person. We are enjoying the car very much. The parts Department was very efficient also. We would highly recommend Ontario Fiat.

PLEASE save yourself the Agony of even calling these... - lenorabirchfield

PLEASE save yourself the Agony of even calling these people fourth time my Fiat 500 L needed air-conditioning issues looked at within two years they want $150 just to diagnose the issue… Scalping comes to mind!!! Even if I had the $150 I would not bring it to these people! Their reasoning for the high price is because they have bills to pay too.... WTH... shock!

Predatory Salesmanship - just2Bclear

Walked in to inquire about finding a vehicle I built online, and happened to see the same model vehicle in the lot. I asked if someone could help me and was referred to Diamond. He was really friendly at first, and seemed to give me his honest recommendations. I asked to take the car on a test drive and it went great, but I made it clear that I just wanted to test it out because that particular vehicle had too many add-ons I didn't want and could not afford. I stated my budget upfront, and Diamond said they could work with me. He asked if I would take that car if it was within my budget, even though it had frivolous packages, and obviously I was interested. I wanted that model and color, so being offered that car for the money I was willing to spend sounded great. He appraised my trade-in and whipped out some numbers but they were above my budget for a car, and showed much higher monthly payments than what I could afford. Diamond became very pushy, and had an answer ready for every objection. I'm telling this guy I don't have the money to buy or even lease this car and he's arguing with me. Seriously. His "working with me" was breaking everything down to try to mask the fact that his numbers added up to $10k over my budget. He offered no deal in the car whatsoever, he was just trying to push an inflated sticker price on me. Actually, the deal he was offering on leasing that car was more than $3k over the sticker price to purchase the darn car. And that was before he even checked my credit. No joke. That's why everybody hates car sales people. I have a hard time enforcing boundaries as it is, and that is my own issue, but this outdated approach to selling cars is the reason why articles flood the internet on how to not be taken advantage of by a car sales person. I wish I could say that I woke up from the aggressive predatory sales pitch, came to my senses and walked away. I didn't. I let this guy run my credit, cause maybe then I'll get the good deal he mentioned, but I had forgotten I froze my credit with the 3 bureaus months ago. Dude was pissed and visibly annoyed. I tried to walk away, said I would sort that out and come back. That didn't happen. I allowed myself to be manipulated by this guy and I am mortified, I'm usually smart. And then the more I'd become aware of how much time went by while I was there, the more I wanted this to work out so I could justify it. Anyway, I had to pay to unfreeze my credit, and he actually paid for it on one of the bureaus. Then when it came to the second unfreeze, he wanted me to pay for it, like this was teamwork. Ha. I didn't, and said again that I'd like to leave and come back when it's straightened out. He rushed and got his manager or whoever, like she was his mom and I was in trouble. This woman came over and shamed me for wasting his time, and asked what I needed to make this deal work. I told her I wanted to leave and come back when my credit was straightened out, and that I didn't walk in prepared to buy. She asked what was needed to straighten it out and I said I had to pay $10 to unfreeze my credit. She tossed a $20 on the table, so I went and unfroze it using my credit card. He ran to get my credit check, and thankfully when they tried earlier it locked it so they needed to get it from the third bureau. I said again, I'll leave and figure this out, then come back. So many wasted opportunities to enforce my boundaries and verbalize my discomfort. I told him this bureau wouldn't unfreeze without a pin that was mailed to me, he argued it and asked me probing question as if he was testing my honesty. I called the darn bureau and yep. Need a pin. Can't do anything about it. "Can't unfreeze it over the phone?". I should've said, "Birch, did I stutter?". What a failure I felt like, walking out of there. It felt like an abusive marriage all over again. I was embarrassed for being such a pushover. Should've walked away 5 hours prior. BUT, looking at the bright side, this interaction sent me running to one of their competitors. This competitor had the exact car I wanted, and they actually worked with me and my budget so well that I was able to actually buy the car instead of lease it. At the competitor, I had the absolutely best dealership experience I've ever had, and I went home with a car I absolutely love. Having to argue and play tough is no way to go through the second biggest purchase one will make in their life. Shaver of Thousand Oaks would actually benefit from treating potential buyers with transparency and respect. I won't even be going there for service, that's how bad it was. I am much more inclined to drive 1 hour so I can give my business to a place that shows they actually value their customers as people and not just as a deal they need to reach a quota. That's what builds loyalty, not this.

Worst service manager EVER..... - 500e

The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all! I would rather drive much further to the next Fiat dealer than deal with Mike again.

SHOULD OF BOUGHT ELSEWHERE - athiest333

total bait and switch! run your credit with out your approval, car had $1000 in out of pocket repairs 4 days from driving off lot! $200 in car rental charges, service never answers phone, no return calls, sales person has no clue of automobiles. customer service HORRIBLE. its worth going somewhere else. Was told one thing one the phone made appointment, then shoulders shrugging when you get their. no one knows anything!

SJ Denham collision center:Thank you so mucu Amy and... - Prn96019

SJ Denham collision center: Thank you so mucu Amy and all the ones in the body shop for all your help with the insurance and repair of my Dodge Durango. It was truly a pleasure. We would recommend your service to anyone. Thanks again Carl and Debbie Nelson

Went to look at the car I drove in Italy in 1971 walked... - Raji

Went to look at the car I drove in Italy in 1971 walked out with a great deal on a Pop. We love our Fiat . Great mileage and lots of fun to drive. We had a great experience at the dealer. My advice to anyone buying a car is to take care of financing before you shop for a car!

Excellent service!! Jorge and Peter were incredible!! So... - Mirandaglasco7

Excellent service!! Jorge and Peter were incredible!! So friendly, answered all our questions, amazing customer service!! So glad we came here! And will for sure go back! A+!!! Come here for your next vehicle!!

Best shopping experience, no joke! - just2Bclear

I wanted to get a Fiat Spider 124, so I built one online that was perfectly within my budget and driving preferences, and started hunting for that configuration. I walked into the Fiat dealer that was closest to me and had a pretty bad experience, so I looked up and called Fiat of Glendale. I was assisted by Maya, and she told me that they had not only the specific car I wanted, but they had EIGHT of them in all available colors. I was impressed by their inventory, and excited to see the cars, so I came in the next day. Maya was so awesome to work with. She was not only knowledgeable and transparent, but she also took pride at her work and stood by the product. Also, she knows that customer service is key to building trust and loyalty, and she nails it. My local dealer was pushy and predatory, and that's such an outdated tactic that's just not good for anybody. A customer that is manipulated into buying a car they didn't want and couldn't afford will resent your business and make sure all their social media knows. None of this happened at Fiat of Glendale, it was quite the contrary. I bought my dream car, and liked my experience so much, I'll be driving 40 miles just to give their service department my business and will tell all my friends about it.

I’m so happy I found this dealership to buy my dream - Rod23

I’m so happy I found this dealership to buy my dream truck. The service I received was amazing. From speaking to Raul the moment I arrived to speaking to Scott, Todd, Henry was nothing but amazing costumer service. Definitely made my wife and I feel welcomed and more so extremely happy we were able to drive off with the vehicle we’ve always wanted. Thanks again to all the people that were part of this deal that made this experience great.

Buyer beware, shady dealership! Explains why they have a... - Dr. Strienfield

Buyer beware, shady dealership! Explains why they have a D- rating with the Better Business Bureau: https://www.bbb.org/us/ca/anaheim/profile/new-car-dealers/j-star-motors-inc-1126-13176856

Service Department is a misnomer - theorangedot

I have a 2015 Fiat 500e. I originally phoned two weeks ago and explained there were some irregularities with the charging and could I bring it in. I was told it wasn't anything to be concerned with as long as I didn't see any lights on the LED indicating an issue. I phoned back last week and asked again if I could make an appointment as I wanted the issue addressed before the warranty expired, in addition to another noise the car was making when making a turn. I secured an appointment through Samantha and brought it in this morning 17 min earlier than my scheduled appointment of 1030. I was greeted by the service advisor, Adam and was first told they probably wouldn't be able to get to the car until the next day as I brought it in so late. I told him I had an appointment; then he said it would probably have to be there all day until 1830 and lastly, why didn't I take it to the Berkeley dealership since I lived there. He seemed a bit frazzled and discombobulated, so I quickly explained the issues I wanted to have inspected: the charging inconsistencies, a noise on left front tire and the brakes plus some minor things. He told me of a recall issue and the need for a software update. (I don't know why I wasn't informed when I originally phoned with the charging concern) He then explained my car was no longer under warranty. So, he seemed willing to work with me especially on the cost of repairs, but advised me on having any brake work done, if needed, with the dealership because I would want factory parts and service for that sort of work. He told me he'd phone me at 1330 and give me an update on the service. We were told to wait in the service lounge until a shuttle could be arranged for a trip to a nearby mall. (on a side note, it took 1.5 hr to get the shuttle) By 1530, I had not heard back and phoned the service department. I was told the service advisor would receive the message and phone me back. By 1619, I still had not received a phone call, so I phoned them again to get an update. Again, I was told the service advisor would return my call. I phoned back again at 1628 to ask them if they would place it on charge as I had to drive it back to Berkeley. At this point, I was informed it had not been inspected, yet and would probably have to overnight (this was with an appointment). I said if that was the case, I simply want my car back and to please arrange a pick up for us. That's when I finally was able to speak with Adam. He hurriedly explained he was arranging to have a Lyft car collect us and bring us back to the dealership. He hung up before I could ask him to be certain it was placed on charge. When I arrived, Adam immediately and frenetically explained the tires were off, the car was up in the air and they were in the middle of the inspection. He asked me to wait in the service lounge. I was flummoxed. I waited outside to speak with the mechanic to find out what the issues were as Adam seemed rather flustered and I honestly, didn't understand what he said. The mechanic told me there actually was an issue with the front tire involving the shock and a hydraulic leak, plus I was told it was a good thing I had the software glitch fixed. They couldn't recreate the braking issue ( I suspect it was never taken out for a drive) and had the tires rotated. All for $199.95. I found out later from the mechanic, the $180 charge involving the hydraulic leak was not to repair it, but simply confirm it. Awesome. Oh, and the car wasn't charged. However, they did offer to put it on a charger, that is until they unplugged it @1730 and closed up shop. If you'd like to experience this kind of shoddy, inept, abominable, maladroit customer service head on over to @lithiafiatofconcord. I understand they're under new management.

They had to call engineering to align. Sunroof ? - Nicoundergeoundgarage

And couldn't do it ! And my alignment ? No paper work but they did it lol and it was perfect ! No print out nothing ! New stock nob ordered now the metal is scratched lmao ! you'll wait 2 months for anything ! Do not buy here do not go here they don't know how to work on their own cars !

Dishonest and underhanded - kw727

This car dealership is very dishonest and sneaky. The whole time I was negotiating with the salesmen, I said I only wanted a 60 month loan. I made a big deal about only wanting a 5 year loan throughout the negotiations. We agreed to a price with a car payment amount with a 60 month loan. Today, I got my car loan statement and it says it is a 72 month loan. They tricked me and put the contact in front of me and pressured me so fast that I didn't have time to read the fine print. I should have read the fine print, but they were also very dishonest and intentionally tricked me. I would recommend everyone avoid this dealership because they are underhanded and deceptive.

8000 mile service - pureflipking

I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.

Fiat is not even mentioned as a brand option to research - lrbfha

Fiat is not even mentioned as a brand option to research on your site at all.