2,910 California Used Car Dealers

I purchased my car from Norm Reeves Ford Cerritos and - Janis Klein

I purchased my car from Norm Reeves Ford Cerritos and have always brought it in for servicing at this location. I’ve always been happy with the service I’ve received. This time was especially significant, as I’m getting ready for a road trip, Richard Juarez was my service writer. Richard went over and beyond to accomplish the areas of concern and some other areas not known at the time of writing up my service report. Since time was of the essence, Richard made sure all service issues were completed so I could feel safe on my road trip. Thank you, Richard, for a job well done.

Overall Experience: Negative 🔧 Parts & Diagnostics I - iyadomari17

Overall Experience: Negative 🔧 Parts & Diagnostics I received misleading information about my vehicle’s coolant system. Despite having recently replaced the radiator, water pump, and coolant reservoir, the service team insisted only that “the system needs cleaning.” This diagnosis felt fabricated and unnecessary. ⏰ Delays & Communication Although I had already received an email detailing all diagnostic findings and repair prices, they delayed returning my car. Each time I called, they told me it wasn’t ready—without explaining the hold-up. When I arrived, Christopher told me they were waiting on car issue information, even though I already had it, and when I asked about the price, Chris again said to wait, despite me possessing that information as well. 🗣️ Service from Christopher Christopher’s attitude was unprofessional. Each interaction involved vague excuses, poor follow-through, and no real answers. Rather than facilitating the process, it felt like obfuscation.

Brandon an excellent service rep! - TBRECKON

Brandon an excellent service rep! Wiil call him next Time I need service. The only thing I would add is that Hanlees needs a wheel alignment machine for the tundra Toyota’s

I had a good experience with the dealership. - andrewshim16

I had a good experience with the dealership. The location is in a strip of dealerships so it’s easy to find. The showroom floor is very clean and had a nice assortment of M cars to look at. The rest of the facility was great. Overall, I’d rate my experience a 4/5. I wish they were a bit more lenient on the price I was trying to pay for my vehicle but overall I can’t complain.

I when to dealer at 830am for oil change was done at - fp373487

I when to dealer at 830am for oil change was done at 1120am was never contacted that vehicle was done. Was inform would take 2 hours, but took way longer. Gave inform to staff for service mgr to call at 1120 was busy and 619 pm now and did not get call back

Covina VW has been exceptional at keeping me up to date - AGUADULCE918

Covina VW has been exceptional at keeping me up to date on service requirements and recalls with my id4. I very much appreciate their service and hospitality.

In and out in a timely manner. - alfredojmuniz

In and out in a timely manner. No surprises. Job well done. Thank you all

Staff knowledgeable and fry. - john

Staff knowledgeable and fry. Work completed …..my noisy front door windows made awful noise kisses lowering the windows. I’m not sure what they did but noises are gone. Lunghibg problem explained. HAPPY will sales and service.

I was referred by my son in law, who previously purchased - Lisa Kozy

I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish, I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life.

Joey was very helpful , he made sure to give us exactly - a.hernandez1970

Joey was very helpful , he made sure to give us exactly what we were looking for , he took his time working with us ! Would recommend joey to anyone looking for a new car !!!

BEST CUSTOMER SERVICE! - Happy customer

BEST CUSTOMER SERVICE!! I f you are going to this dealership to buy a vehicle- You HAVE to ask for Andrew Koesel, he is a true professional, it’s about customer service and he is THE BEST! Traveled all the way from Las Vegas to get this beautiful truck from ANDREW!🛻

If you are look for a dealership who really cares about - sakura2016

If you are look for a dealership who really cares about their customers, you should not miss this one. Their manager, Cristina and our sales rep. Guillermo, are extremely nice and work hard to help us achieving our goals. I really appreciate their high quality of work and service. My kids love our new car.

Because I do not drive very much anymore, my sales - Karen (a nice one)

Because I do not drive very much anymore, my sales representative, Nick, suggested that I get my first service done after six months instead of waiting until the odometer reached the point where service would be required. I knew that my first service was complimentary, so I drove back to Airport Marina Honda. My service advisor, Manny, was quite sure that waiting for the vehicle would not be a problem since they weren’t very busy. I went into a comfortable customer lounge inside the showroom and worked on some sewing while I waited. The work was completed very quickly, I received my paperwork, and drove home. I explained to Manny that for anything other than just an oil change, I would probably revert back to Scott Robinson Honda in Torrance for my service because I live in Redondo Beach and can get back-and-forth to that dealership’s service department by taking a direct bus that has stops just one block from home. I enjoyed seeing the video of the undercarriage and engine compartment (glad my filters were still clean). Polite, no-nonsense service department personnel were a pleasure to experience. Sure wish it were more concentrated to have ALL my service done here!

Staff was warm and welcoming Chyna was great! - mznilka

Staff was warm and welcoming Chyna was great! We got in immediately and the environment at Folsom Chevrolet was great so waiting was a breeze! Thanks again!!

The dealership was neat and clean and very organized. - Swebb0114

The dealership was neat and clean and very organized. I felt very comfortable there. Very one was very nice.

Andre was the person taken care of my car, he was really - Livier

Andre was the person taken care of my car, he was really helpful and explained everything to what the car needed.

Excellent customer service, did not wait long for service - dougjessflores

Excellent customer service, did not wait long for service to be completed and they kept me informed throughout the process.

My experience was friendly and professional. - Bobirishcolleen

My experience was friendly and professional. I was very pleased and have recommended your dealership to others.

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

I would like to give Greg recognition for helping me get - Killerbeez5200@gmail.com

I would like to give Greg recognition for helping me get my dream car. He was fast very professional so grateful I went to Carmax . He made the process easy addressed all my questions. If you were looking for a car, definitely deal with Greg. I love my Camaro . Joseph S

Doing all the paperwork was not a hassle the problem is - inzunza30

Doing all the paperwork was not a hassle the problem is the vehicle that I purchased has multiple problems I have not been fixed check engine lights went on since I bought it I have an appointment till Tuesday they didn't put a windshield wiper in the back of the window one of the seats has a very big rip that was repaired and now the color is falling off so there's a couple of things wrong with the vehicle. Let's see how fast maintenance department from CarMax gets it fixed

Very pleased with the level of customer service and - hunger.sulfur_8p

Very pleased with the level of customer service and expedious repair of my recent 370z purchase at CarMax. Polite, courteous, and with a smile each time. Thank you, CM.

The sales person Victor was very helpful and really went - Mary

The sales person Victor was very helpful and really went above and beyond to make sure that everything went smoothly and I was very very happy everyone I met at Carmax was just wonderful

The buying process was amazingly stress- free. - jdsatko

The buying process was amazingly stress- free. I plan on coming to CarMax in Bakersfield again for my next cars.

Very satisfied with the way we were treated very helpful - adr0442

Very satisfied with the way we were treated very helpful with the information that we received good customer service

Very smooth, I enjoyed the text message communications - Kmgalveston

Very smooth, I enjoyed the text message communications prior to coming in. Thank you very much.

I have bought several cars from Carmax and have not been - bltd

I have bought several cars from Carmax and have not been disappointed thus far. I have no complaints.

Efficient, trustworthy, professional, and great price for - claudia.danielsen9

Efficient, trustworthy, professional, and great price for the car! The entire process was wonderful! Happy!

Experience was horrible and would not recommend this - Revelious27

Experience was horrible and would not recommend this dealer to anyone. Very unprofessional and gave me wrong information. Car was not clean or ready despite having an appointment.

I'm sharing my utterly terrible experience with Honda of - Minoo979

I'm sharing my utterly terrible experience with Honda of Downtown Los Angeles so others don't fall into the same trap. My "certified" 2022 Honda Pilot AWD came with a defective door lock that was clearly not inspected. When I returned, they argued the car wasn't like that and refused to provide pictures! This is for a supposedly "certified" vehicle. They eventually exchanged it, but the second Pilot they gave me also had multiple defects: a broken part in the back, a damaged window cover, and a sun visor that wouldn't stay up. The quality control is nonexistent. To top it all off, with an excellent credit score of 797, I was charged a shocking 7.28% APR on my loan. Their own agent admitted this was "very high and unacceptable" for my credit. Their website boasts low rates, but my experience was a complete bait-and-switch. This dealership engaged in deceptive practices, sold me two flawed vehicles, and then hit me with an unfair interest rate. My trust is completely broken. Please, if you're looking for a Honda in the LA area, choose another dealership. #Honda #HondaPilot #DowntownLA #DealershipReview #CarBuyingTips #ConsumerWarning #UnethicalSales #CertifiedPreOwned #HighInterestRate #LosAngeles