Connecticut Volkswagen Dealers

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Montesi Volkswagen - North Haven, CT

On 11/17/2009 7:21:00 PM happyvw wrote:
I purchaced this used car from Montesi and had a check engine light come on . I didn't expect a problem so soon after delivery.When I called the service department I spoke with Greg and his demeaner was calm and reassusing.When we arrived at Montesi Stacey and Brian were waiting at the service counter,greeted me with open arms.The car was in the workshop quickly .Theyb assured me that the car would be fixed and I would be on my way soon.The repair took about an hour and a half-they even washed the car WOW...Great Service..Thanks happyvw

Montesi Volkswagen - North Haven, CT

On 10/14/2009 7:42:04 PM SUVW wrote:
I've read some of the other reviews here and having been in a service business, let's face it, you can't please all of the people all of the time. My guess is that it's the people who have problems (and often expect more from a dealer than they are due) who seek out sites like this to complain and get their revenge. Perhaps justified, perhaps not. It's hard for dealers nowadays with people walking in armed with so much information available on the web, and ready to go to war. But, Montesi isn't the place for that. It's not necessary. I've bought numerous cars from Montesi. I've also bought a couple of cars from other dealers. There IS a difference in how you are treated. I never leave their place feeling as though I was taken to the cleaners (I've shopped. And I've been taken to the cleaners. I know.) Jeff is the consummate pro, even though I've dealt with a few other salespeople before. Each one KNOWS VOLKSWAGENS. These guys weren't selling copiers last year. It's a testament to Montesi that many of their employees are the same faces I saw when I bought my '94 Golf there. They live and breathe Volkswagens. (Probably more than you need to know) Service has always been done on time and for a reasonable price (they never do more than you ask them to do). I love VWs and out of the over 12 that I've owned or leased over the years, I only had trouble with my '04 Toaureg, but it wasn't Montesi's fault, and they went to bat for me with VW to make good (free tires) on what wasn't a great car right out of the factory (I now drive an '07 and love it) The waiting room could use a freshening, though, but usually that's not an issue because of their shuttle or with some more extensive warranty work they've given me a boaner.

Gary is on site. Not on the golf course. When the owner returns phone calls and deals directly with problems, that's a good thing.

All in all, two thumbs up for Montesi.