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Nalley Lexus Smyrna - Smyrna, GA

On 7/28/2009 7:40:08 AM Wabash2001 wrote:
Let me start out by saying I tried twice to buy a new IS from this dealership. Each time the price was higher than their competitors, and they low-balled my trade (I know not to expect retail value when trading--they wouldn't even give me average trade-in). I purchased an IS 250 from a different dealer, out of state, and got it for MANY thousanands less than Nalley would sell it. I also got a fair deal for my trade.

Being this is the closest dealership to my house, and they have convenient Sunday service hours, I took it back for the 10k service. $90 for an oil change. Technically they're supposed to check several things such as brake pads, tires, etc. While they charged for this, they didn't do it. Moreover, they charged for labor for a tire rotation (my IS has the larger, sport wheels. The rear tires are larger than the front, so it's impossible to rotate them). The A/C gives a foul smell upon startup, so I asked that the filter be inspected. They told me that wasn't due until the next service--and they didn't do it!

The reception was rude, and when they returned the car, they left a wet, black footprint on the door sill. When we asked that someone clean it off, it was rebuffed with a rude quip and a horrible attitude.

I was so bothered I contacted both Lexus and the dealership's GM, Bill Waibel. When I got a call back, the manager kept asking "What do you want me to do?" While he did apologize, and I considered it genuine, I didn't think it should be my obligation to tell him how to fix the problem. There are other dealers who would love the profit Lexus builds in to its service, and I advise anyone to go elsewhere. For the price paid, I'm sure many Lexus dealers would be happy to have the business.

I should've learned my lesson in the sales department. Now I know! I wouldn't take this much time if I didn't think it was such a big deal. I hope someone reading this will consider the warning.

Autoplex Imports - Marietta, GA

On 1/21/2009 3:31:27 PM ejronin wrote:
The biggest pro of this dealer is they have generally very nice mid market imports for really low prices. They do conduct themselves professionally on the phone but there are several things I refuse to overlook in my brief dealings with them.

I did much of my dealings over the phone as I live 2 hrs and 15 minutes from the dealership. I personally dealt with all four people of that company - Ken, Carlos, Abdul and David

First, I did send every bit of information I was asked to send when I was asked to send it and then some and still nothing could be worked out - not all of that is the fault of theirs, but to my lack of credit depth - still the time frame they tried to work in was sluggish at best. I mainly felt as though I was being told "we'll call you in a few minutes" in an effort to buy themselves some time. Generally I perceive 'a few minutes; to be anywhere from 10-30 minutes and in most cases I was not called back at all and resorted to calling them. Frequently there seemed to be an inter-company communication break down - for example On Monday I was told that David was negotiating with banks that day, yet on Tuesday David himself said he didn't work Monday - so I'll give someone the benefit of the doubt and write it off as miscommunication because I really would hate to think I had been lied to about something as simple as someone calling a bank. Another example was I was told David was being handed my file at about 2:15pm on Tuesday, then about an hour later David told me he needed to pull it. Finally, I was repeatedly told "yes, we can get approval", or "approval is no problem, we'll have everything at noon for you to come down and you'll be done in no time" - yet here it is 3pm and David says "I still don't know if I can get approval". I no longer have the desire to think of giving business to you, no matter how much I liked to car.

I also discovered in the vehicle I was interested in that there had been a collision and an odometer rollback which they were unwilling to send me copies to verify on - I had to come across this through a different dealership. With that info I tested Autoplex Imports and their integrity by asking for that information to be made available to me and they would not send me the actual reports but gave me 'their word' that the car was fine. When it comes to a car being sold at just under 11K and KBB lists it at 15K, 'their word' is better placed in the form of the actual autocheck and carfax reports.

During the last two days of dealing with them I made if perfectly clear that I was going to close my window of purchase and exactly when that would occur. That window was over 36 hours away from when I told them and in the end I still ended up holding it upon for at least another hour only to be told that they really hadn't done much to try and get me in a car. I didn't even try to haggle the price - I simply made clear that there was X amount of money I could not exceed and I was not overly concerned about high interest rate.

So, while David or others may think or feel as though 'they did everything', it was apparent that proper files that I offered and was asked to send did not make it to the destination in a manner indicative of a group of auto sellers who 'wake up to sell cars'.

As consumer who was in desperate need of a car though a time frame of a week with at least my end of open and truthful communication I cannot in good moral standing recommend this dealership to really anyone unless they plan on going to the dealership and buying the car outright, and even then I am reluctant to do so.

I'm sure as far as individual people they are fine and upstanding, but as a company I'm inclined to feel similarly.