On 5/15/2013 1:07:15 PM spongekevinroundpants wrote:
This was my first new car purchase, a lease, on a Crosstrek 2 days ago. Aaron was great to work with...there was no high-pressure 'selling.' When I've visited other dealerships in the past, I've pulled into the lot and felt like fresh meat to the hungry salespeople...one time a waiting salesperson (at a different dealership) met me at my car before I turned the engine off and tried to open my door for me. Not here. It seemed that everyone was on the same team, and not in competition with each other. It was very comfortable. My only knock was on the pricing that the finance department came up with. I had to refuse the first offer on the lease because it wasn't that 'good' based on my research. So I asked to sharpen the pencil and the numbers were better, but I would have preferred they just gave their best price up front, no haggle. If they had, I would be raving about the experience. I realize this is how it's done in the business, but I know there are some dealerships that do the 'no-haggle' thing. My advice is to do enough research to (realistically) know what the numbers should look like. I also agree with another reviewer that recommended going through your own credit union beforehand and skip dealing with the finance department. In my case, I had to lease because I couldn't afford the payments on an outright purchase. If you do that and stick to it, I highly recommend coming into the dealership and asking for Aaron Balbas. He'll take care of you like a friend.
On 5/9/2013 10:20:34 PM DaveMaryG wrote:
My wife, Mary, and I were in the market for a new car and went through the online Costco auto program intending to check out a Subaru Outback or Forester and also a Ford Escape. Less than 5 minutes from when I hit enter to get the name of the Subaru dealership, salesperson Aaron Balbas called me, explained that he was handling Costco customers and asked how he could be of service. (This was late on a Saturday afternoon and I told him what we wanted to test drive and he explained that the dealership was closed on Sunday, but that he would be available any day the following week except Tuesday.) We had a doctor's appointment Monday morning and after that called his cell phone about 9:45 to see if he was available then. He said he couldn't be at the dealership until 11AM, but we could go on over and Cody Scott would take care of us until he arrived. That's what we did and Cody was very nice and was lining up an Outback for us to drive when Aaron arrived and took over. We took a long drive up the freeway and back and loved the car. Aaron was very professional and thoroughly went over all the Costco and dealer paper work with us, without pressure of any kind, and we decided to skip looking at the Ford Escape and proceed with buying the Outback. We had to leave for an appointment and came back late in the afternoon to turn in our old car and complete the transaction. Aaron had the Outback all detailed and shepherded us through all the paperwork, went over all the controls and main features of the car and we drove away happy! We both agreed that this was the best car buying experience we have ever had and highly recommend Aaron, Cody and the Larry Miller dealership. Dave & Mary Greer