18 Iowa Mercury Dealers

Always friendly an and always there to help in time off - Ford man

Always friendly an and always there to help in time off need! Thanks you guys.

I received service for an oil change immediately, without - don't have

I received service for an oil change immediately, without an appointment, and they offered to rotate the tires, as well! Thank you for being there for me.

I needed a back-up vehicle after hitting a deer in the - ericharter1968

I needed a back-up vehicle after hitting a deer in the morning and by the afternoon I had purchased a used truck from Fesler's in the afternoon. Very easy to deal with and I got a very reliable back-up.

Easy car sell! Clayton was so great to work with and very... - Mike and Debbie

Easy car sell! Clayton was so great to work with and very knowledgeable of his product! And Josh made financing a pleasure! Great job guys! 👍😊

I never heard from them following my inquiry through... - Dggrindel

I never heard from them following my inquiry through cars.com.. And car I was interested in still listed.

Friendly and strives to find the perfect vehicle for are - javatoads

Friendly and strives to find the perfect vehicle for are needs. We recommend Keast auto to everyone.

Helpful Employees - happygirl

I was looking to trade my 2012 Explorer and I spoke with Scott in the service dept. while having my oil changed. He told me that they had a used one on the lot. I spoke to Mark Weinbrenner and he told me about a 2016 that I liked and said I would talk to my husband. When I got back to Mark it was gone. He looked for 2 weeks and finally found what I was looking for. He went above and beyond in helping me get what I was looking for. Even after I bought my car he helped find floormats that I was wanting. Have always had a good experience while doing business with anyone at Cappers. Highly recommend their services. Gloria

They made the process of buying a car a smooth and - dnhanson2011

They made the process of buying a car a smooth and pleasant experience. Thank you

They treated us courteously and were up front about the - lulubash48

They treated us courteously and were up front about the truck we were looking at. It just wasn't what we were wanting.

My vehicle was taken to Sailer Ford in Ackley, Iowa, in... - kken84

My vehicle was taken to Sailer Ford in Ackley, Iowa, in order to correct a check engine light because our regular small town shop does not have a Ford Computer. Communication was extremely poor with 99% of it being because we initiated it. We were told after 2 days that the vehicle was ready to be picked up. Upon arrival, started the vehicle and within 2 minutes check engine light was back on. Left the vehicle there to be fixed as was expected. 3 days later (Friday) was again told that the service was completed and my vehicle was ready to be picked up. Picked up vehicle after hours on Friday. Drove vehicle less than 1 day before check engine light came on again. At this point my husband pulled the car into the garage to take a look. The following was found : - The air box was broken - The fuse box clips were broken - The wire that Sailer Ford installed to "fix" the problem was installed incorrectly and the connector at the end of the wire was not plugged into the sensor - A vacuum line was cut and not repaired or replaced - There was a smashed relay in the fuse box - There was a bungee cord left hanging inside the engine compartment in front of the radiator fan. Our findings were photographed and our car was taken into our regular shop to share our findings with the mechanic that normally services our vehicle (who was extremely apologetic because he recommended us to take it there). We also issued a formal complaint with ford, who told us to take the vehicle to a ford dealership to evaluate the poor workmanship. Upon arrival at the Dealership (Witham Ford) the technician as well as the service manager were absolutely appalled at the poor workmanship demonstrated by Sailer Ford. We paid Witham Ford $400 to repair the problems that Sailer Ford caused. Ford told us the only way to be reimbursed was to get reimbursement from Sailer Ford ourselves. The air box was left in disrepair as we could tape it to make it function correctly, but I believe general practice by most dealerships is to replace parts that are accidentally broken. In this case the air box is a $400 dollar part. When Dale the general manager/owner of Sailer Ford was contacted we were told that it was an "unfortunate circumstance" and that "he would not be reimbursing us for anything." Without a doubt, I do not recommend servicing your vehicle with this dealership.