My fiancé, myself and our 6 month old daughter went into - IcanCopyandPastebetter
My fiancé, myself and our 6 month old daughter went into this dealership on Saturday, the 20th to look at a vehicle they claimed was ‘in stock and ready for me to see’..once we got there it magically sold. We looked at a brand new 24 sorento and of course loved it. The two salesmen made it sound like a done deal, even offered to let me take it that day. Mind you, the only paperwork that was done was a simple payment layout with different deposits and monthly payments. I signed it that day and was completely under the impression that we would be good to go come Monday. I went back today, Monday, and it was a complete disaster. Somehow the price went from 31k to 42k. None of the salespeople acted like they had ever done this before. The man that typed up whatever financials was so condescending and rude, he copy and pasted my signature from the paper on Saturday onto a brand new one stating that I had agreed. He said to me ‘you and your girlfriend sat right there and agreed to this’ I came there with my fiancé and my child. He said I was remembering wrong and I was embarrassed that I had agreed to something I couldn’t afford. He wouldn’t even look at me in my eyes when I told him I knew the document was not the same one. I have been to several dealerships in my life and I have never felt so humiliated and embarrassed. Despite foraging a document, that man was unprofessional and if I worked with him, I would be ashamed. Its one thing to make empty promises to a family but it’s entirely another to flat out lie and poorly cover up your lies. Robert Brogden, you clearly need to teach your employees better gaslighting techniques because that was utter nonsense. I have contacted the DAs office to report this man and the dealer. Please avoid going here and if you do—-take pictures of everything you’re handed!
^^^^i was contacted last night by a finance manger by the name of Eddie. He expressed apologies and asked what they could do to fix my experience. We talked for a few minutes and I was still a little wary of coming in today. However, I am SO glad we did. Today was a brand new, refreshing experience and I have nothing but the best to say about Eddie and the gentleman that we spoke to today. My concerns were heard clearly, I felt totally at ease the whole time, Eddie did everything he could to get me the best possible deal. BUT! He didn’t stop there, after we left, he got even more knocked off my overall price and therefore, giving me an amazing monthly payment. Eddie, you are amazing at what you do and i appreciate you to the ends of the world! I am SO happy with my purchase and SO glad Eddie righted all of the wrongs.
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