26 Kentucky Lincoln Dealers

Thad was absolutely amazing. - Dkiser0008

Thad was absolutely amazing. Best car buying experience I've ever had. So easy! Chris in finance was great too! Love my new Bronco, thanks guys!!

Hutch Ford is incredible. - jaryd.crum

Hutch Ford is incredible. The customer service is unmatched and I will definitely recommend them in the future.

Anyone know a good attorney that will be good in a case - recovering2003

Anyone know a good attorney that will be good in a case against Champion Ford Service Center? They have had my car since October 1st of last year over a recall, an electrical issue with the radio and trunk latch. I have repeatedly been put off on how long it is taking to get my car back. I have called FORD Motor Company Complaints and they keep telling me that the Service Center says it will be ready at the start of the week, that's been twice now and 3 more months and my car still is not ready!! This is some of the worst service I have ever dealt with!!! I need someone to help me and tell me what my next steps should be now because they are also telling me that the issue with the transmission(TCM) has caused damage to the bands and it will be $3000 to fix it!

Any time we are seeking to trade vehicles, this is where - glcates

Any time we are seeking to trade vehicles, this is where we start. They are fair, accessible, and attentive to what we need and want. We had a couple of issues in our most recent trade, but the sales representative addressed it and came through again. Thank you Parker Ford for another great experience!

Super easy experience and sales rep was amazing. - Steven R

Super easy experience and sales rep was amazing. I was in and out in under 30 minutes

Allyn was great to work with. - Blburkeen

Allyn was great to work with. He was very knowledgeable about what he was selling. I went in to look at a Mazda. I drove it and didn’t love it. So Allyn suggested an explorer. I drove the explorer and loved it. So we worked everything out.

So far my maintenance visits have been good. - Donna

So far my maintenance visits have been good. They were prompt to take me in quickly and very friendly.

An Utter Disgrace to Customer Service Bill Collins - JKing

An Utter Disgrace to Customer Service Bill Collins Ford’s service department is an absolute trainwreck, and my recent experience confirms they have no regard for their customers’ time or trust. I arrived promptly at 9:00 AM for a scheduled transmission flush and oil change, clearly stating I’d be waiting on-site. Carrie, the front desk staff, was polite and initially seemed competent, but that’s where the positives end. At 9:27 AM, Carrie called to say the mechanic questioned my request for a transmission flush, as my truck was shifting hard in and out of gear. They claimed a flush wouldn’t fix it and pushed a $190 diagnostic fee. Fine, I agreed, expecting progress. By 10:35 AM, another call: they “didn’t have time” to diagnose and asked me to bring my truck back the next day, promising to at least complete the flush and oil change. I waited patiently, assuming they were working on it. Fast forward to 3:00 PM—six hours of my life wasted in their waiting area. I finally approached Carrie to check the status, and lo and behold, my truck was “ready.” Suspicious, I asked what they’d actually done. Her response? Nothing. Zilch. Nada. Apparently, a “miscommunication” with the dispatcher meant my truck sat untouched all day, keys in hand, while I twiddled my thumbs. If I hadn’t asked, how long would they have let me sit there, oblivious? Carrie’s apologies, while sincere, don’t excuse this incompetence. The dispatcher, whoever that is, clearly has no system to track jobs or prioritize customers. This isn’t just a one-off either—it’s my second time leaving Bill Collins Ford with zero service despite a scheduled appointment. Last time, I swore I wouldn’t return, but I foolishly gave them another chance. Never again. Bill Collins would be rolling in his grave if he saw the shambles his namesake has become. This service department is a masterclass in disorganization, apathy, and disrespect for customers. Save your time, money, and sanity—take your vehicle literally anywhere else.

Great dealership, for parts, service and sales. - Forddrvr1969

Great dealership, for parts, service and sales. Long time customer! A different standard in how a dealership is run.

Super easy to work with made car buying easy. - Shanniep82

Super easy to work with made car buying easy. Definitely would recommend them to anyone ready to buy a vehicle

I'm still waiting to hear back if they had the Mustang I - 123car

I'm still waiting to hear back if they had the Mustang I want it

excelent - camaro

could not gone better All of the staff were professional and willing to help in any way I would recommend Don Franklin dealer to any one wanting to buy a vechel

Barry was awesome. Called him with specifics at 1pm on a... - foxie95

Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.

On December 12th, 2023, we dropped our Ford F150 off at - Chelsea Grogan

On December 12th, 2023, we dropped our Ford F150 off at Greenwood Ford for some minor Collison repairs. My experience with this has been very unpleasant. On February 7th, 2024, I was told by Cliff that the truck was complete and ready to be picked up. Upon arrival, I noticed there were missing parts and I detected flat spots on my tires from the negligence of this facility. I brought this to the attention of the service manager. After reviewing the situation, he stated that my tires were a result of suspension issue. As a result, they were not willing to cover any cost associated with replacing the tires. According to Greenwood Ford’s website, the service technicians are “Highly trained to conduct comprehensive inspections and repairs”. If my vehicle had a suspension issues, why was this not brought to my attention during my regular scheduled maintenance or my multi point inspections. All of which have been conducted at Greenwood Ford since I purchased the truck in April of 2022. On Saturday Feb 25th, 2024 I had to purchase new tires. The cost of those tires were $1646.69. This could have been easily avoided if your “Highly trained technicians” took care of my truck while it was in their possession. I urge you to avoid this dealer ship and any dealership that operates under Renshaw Auto Group.

Exceptional experience! - Terri

Exceptional experience! We purchased a Nautilus! Ask for Chris! We loved his sales style, communication and follow up! Completely satisfied with this new car buying experience.

Couldn't be happier with my experience with Stuart Powell... - Nathan Y

Couldn't be happier with my experience with Stuart Powell Ford. Contacted them regarding a truck I was interested in & they kept communications open with me from initial contact to appointment date. Was able to take the truck on a no pressure, hassle free test drive. Working with Ben Johnson on the sale was a fantastic experience. The truck was exactly as advertised & I left the dealership feeling that I received a good deal. At no point did I feel pressured into adding any services or the like. I'm absolutely loving my new to me F150!

Great experience - ll.jones2016

our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.

Was sold a used 2013 F150 back in 2023, upon first glance - griffinmalston

Was sold a used 2013 F150 back in 2023, upon first glance everything looked find and the truck ran beautifully. The truck was wet when I arrived so I just assumed the rinsed it off before I arrived that evening but the water was used to mask the chip in the middle of the windshield that was clearly visible the next day when the sun was up. A few months down the road I fill up with gas, head down the road a few miles when the fuel neck warning light pops up on the dash so I pull over at the next gas station to find my fuel tank almost dragging the ground as one of the fuel tank straps was rusted completely through and had snapped. That weekend as I was changing the oil and replacing the fuel tank straps I found over spray on the dealer oil filter that was installed, paint overspray from the dealership concealing the rust damage. Both lower control arms had to be replaced due to rust as well, one with a hole rusted through that had been covered with some type putty, and the bottom of the cab had painted tape the began to fall off cooler months rolled in that year. They refuse to renegotiate the sale price as the truck was not worth what was originally agreed upon with the considerable amount of rust that they had concealed however, they did offer to reimbursed me for the control, arms and fuel tank straps But at that point, I was so disgusted I wanted nothing else to do with them so never again will I do business with Gates Ford Lincoln in Richmond Kentucky. I will also be on the lookout for the same shady business practices at other dealerships.

Firmware upgrade - Elmer Fudd

Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh.... DO NOT USE THESE GUYS. They're either incompetent, or don't care.

Shane was extremely friendly and helpful.he had a very... - JoBurg

Shane was extremely friendly and helpful.he had a very out going personality being believable in what he was selling. He was sincere & a very likable person. I would buy another car from him &recommend him to everyone.

Friendly place, but the service department is above and - kentuckycharliec

Friendly place, but the service department is above and beyond for repairs and quality. They investigated the problem, the service manager stepped in to discuss the problem. Resolved issue to my satisfaction. They find and fix your problems

My husband and I had an excellent experience at Purchase - kbell42001

My husband and I had an excellent experience at Purchase Ford. We were treated respectfully and not pressured to purchase a vehicle.